2020 Melbourne Airport Excellence Awards

o    Excellence in Commercial Transport (open to drivers as well as share car support staff and rental car staff)

o    Excellence in Customer Service – Volunteer (open to all volunteers)

o    Excellence in Hospitality (open to landside and airside venue staff)

o    Excellence in Retail (open to landside and airside retail staff)

o    Excellence in Customer Service (open to all airport workers not eligible for sector-based awards)

o    Excellence in Aviation (open to airline and ground handling staff)

o    Excellence in Teamwork & Collaboration (open to any team or group of collaborators who work towards the Melbourne Airport vision)

o    Commercial Transport Operator of the Year

o    Hospitality Venue of the Year

o    Retailer of the Year

o    Contract Service Provider of the Year

o    Business Partner (Supplier) of the Year

o    Lounge of the Year​ (entry and judging is separate to the other organisation categories)

o    Spotlight Award

o    Airline of the Year

o    Marc Storti Award for Safety

o    Barista of the Year (entry and judging is separate to the individual categories)

o    Humanitarian Award (open to anyone working at the airport who embodies the spirit of humanity when interacting and supporting those in need)

o    Chairman’s Award for Excellence (open to / selected from the individual category winners, except Barista of the Year)

o    Consistently Demonstrates Excellence: By consistently demonstrating excellence when interacting with travellers the nominee embodies Melbourne Airport's vision.

o    Consistently Demonstrates Authenticity: The nominee is genuinely committed to Melbourne Airport's vision when interacting with travellers.

o    Consistently Demonstrates Dedication: The nominee demonstrates their dedication and commitment to Melbourne Airport’s vision by continuously improving the traveller experience and exceeding travellers’ expectations.

o    Consistently Demonstrates Creativity: By demonstrating resilience and creativity when challenges arise the nominee exemplifies Melbourne Airport's vision.

o    Consistently Demonstrates Excellence: Leading by example, the nominee embodies safety leadership and consistently demonstrates their commitment by ensuring their workplace, colleagues and travellers are safe, each and every day.

o    Consistently Demonstrates Authenticity: The nominee is genuinely committed to developing and cultivating a culture of safety across the airport community.

o    Consistently Demonstrates Dedication: The nominee demonstrates their dedication and commitment to workplace safety by ensuring the environments that colleagues and travellers move through are safe, each and every day.

o    Consistently Demonstrates Creativity: By demonstrating creativity the nominee identifies and implements solutions to ensure their workplace, colleagues and travellers/customers are safe.

o    Consistently Demonstrates Excellence: By consistently demonstrating the spirit of humanity when interacting with travellers the nominee embodies Melbourne Airport's vision.

o    Consistently Demonstrates Authenticity: The nominee is genuinely committed to developing and cultivating a culture of altruism across the airport community.

o    Consistently Demonstrates Dedication: The nominee demonstrates their dedication and commitment to Melbourne Airport’s vision by supporting those in need, exceeding the professional customer service level expected of their position.

o    Consistently Demonstrates Creativity: By demonstrating resilience and creativity when challenges arise, the nominee supports those in need through compassionate and selfless acts.

o    Consistently Demonstrates Excellence: The spirit of teamwork and pursuit of excellence to achieve a common goal is evident in all team members.

o    Consistently Demonstrates Authenticity: Individually, the team members commit to the collaboration process. This results in success for the benefit of the airport operation or traveller experience.

o    Consistently Demonstrates Dedication: Each team member demonstrates a personal dedication to the collaboration process. Each individual’s effort is acknowledged and results in outstanding success for the team.

o    Consistently Demonstrates Creativity: Each team member contributes creatively, identifying opportunities and solutions to benefit the airport operation or traveller experience.