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    2020 Melbourne Airport Excellence Awards

    The Melbourne Airport Excellence Awards recognise and reward members of the Melbourne Airport community who demonstrate excellence, and who consistently strive to deliver on Melbourne Airport’s promise “to be an airport Melbourne can be proud of”.

    The Awards are open to individuals, organisations, contractors, volunteers and suppliers. Each year nominations are received by members of the Melbourne Airport community, travellers, and other airport visitors.

    Nineteen categories reflect the traveller journey from freeway to runway, from arriving at the airport via the various modes of ground transport, to checking-in, shopping and hospitality through to security and general customer service.

    The Melbourne Airport Excellence Awards are held annually and are judged by a panel of experts from the aviation and tourism industries.

    Nominations close 30 June 2020 and are retrospective from 1 July 2019.

    See highlights from the 2019 awards and past winners
    See highlights from the 2018 awards and past winners

    Nominations are now open for the 2020 Melbourne Airport Excellence Awards. Nominate today!

    ​Award Categories

    Individual Awards

    o    Excellence in Commercial Transport (open to drivers as well as share car support staff and rental car staff)

    o    Excellence in Customer Service – Volunteer (open to all volunteers)

    o    Excellence in Hospitality (open to landside and airside venue staff)

    o    Excellence in Retail (open to landside and airside retail staff)

    o    Excellence in Customer Service (open to all airport workers not eligible for sector-based awards)

    o    Excellence in Aviation (open to airline and ground handling staff)

    o    Excellence in Teamwork & Collaboration (open to any team or group of collaborators who work towards the Melbourne Airport vision)

    Organisation Awards

    o    Commercial Transport Operator of the Year

    o    Hospitality Venue of the Year

    o    Retailer of the Year

    o    Contract Service Provider of the Year

    o    Business Partner (Supplier) of the Year

    o    Lounge of the Year​ (entry and judging is separate to the other organisation categories)

    o    Spotlight Award

    o    Airline of the Year

    Awards of Distinction

    o    Marc Storti Award for Safety

    o    Barista of the Year (entry and judging is separate to the individual categories)

    o    Humanitarian Award (open to anyone working at the airport who embodies the spirit of humanity when interacting and supporting those in need)

    o    Chairman’s Award for Excellence (open to / selected from the individual category winners, except Barista of the Year)

    Award criteria

    Individual Awards

    o    Consistently Demonstrates Excellence: By consistently demonstrating excellence when interacting with travellers the nominee embodies Melbourne Airport's vision.

    o    Consistently Demonstrates Authenticity: The nominee is genuinely committed to Melbourne Airport's vision when interacting with travellers.

    o    Consistently Demonstrates Dedication: The nominee demonstrates their dedication and commitment to Melbourne Airport’s vision by continuously improving the traveller experience and exceeding travellers’ expectations.

    o    Consistently Demonstrates Creativity: By demonstrating resilience and creativity when challenges arise the nominee exemplifies Melbourne Airport's vision.

    Marc Storti Award for Safety

    o    Consistently Demonstrates Excellence: Leading by example, the nominee embodies safety leadership and consistently demonstrates their commitment by ensuring their workplace, colleagues and travellers are safe, each and every day.

    o    Consistently Demonstrates Authenticity: The nominee is genuinely committed to developing and cultivating a culture of safety across the airport community.

    o    Consistently Demonstrates Dedication: The nominee demonstrates their dedication and commitment to workplace safety by ensuring the environments that colleagues and travellers move through are safe, each and every day.

    o    Consistently Demonstrates Creativity: By demonstrating creativity the nominee identifies and implements solutions to ensure their workplace, colleagues and travellers/customers are safe.

    Humanitarian Award

    o    Consistently Demonstrates Excellence: By consistently demonstrating the spirit of humanity when interacting with travellers the nominee embodies Melbourne Airport's vision.

    o    Consistently Demonstrates Authenticity: The nominee is genuinely committed to developing and cultivating a culture of altruism across the airport community.

    o    Consistently Demonstrates Dedication: The nominee demonstrates their dedication and commitment to Melbourne Airport’s vision by supporting those in need, exceeding the professional customer service level expected of their position.

    o    Consistently Demonstrates Creativity: By demonstrating resilience and creativity when challenges arise, the nominee supports those in need through compassionate and selfless acts.

    Teamwork & Collaboration Award

    o    Consistently Demonstrates Excellence: The spirit of teamwork and pursuit of excellence to achieve a common goal is evident in all team members.

    o    Consistently Demonstrates Authenticity: Individually, the team members commit to the collaboration process. This results in success for the benefit of the airport operation or traveller experience.

    o    Consistently Demonstrates Dedication: Each team member demonstrates a personal dedication to the collaboration process. Each individual’s effort is acknowledged and results in outstanding success for the team.

    o    Consistently Demonstrates Creativity: Each team member contributes creatively, identifying opportunities and solutions to benefit the airport operation or traveller experience.

    2020 Nominations

    Nominations for the 2020 Excellence Awards are now open.

    Nominate