- Excellence in the Traveller Experience – Individual
Outstanding interaction and service experienced by travellers from individuals is celebrated in this award. From ‘freeway to runway’ this award is open to all individuals from all organisations across the airport estate who consistently put the needs of our travellers first.
- Excellence in the Traveller Experience – Organisation
The work of many organisations contributes to the vision of making Melbourne Airport ‘an airport to be proud of’. This award signifies our commitment to working with organisations who consistently deliver the highest standard of service to the traveller experience.
Recognising that teamwork can come from both formal structures and impromptu collaborations between staff from different organisations, this award honours the people who unite and extract their best capabilities to achieve success.
Recognising this is a period of unprecedented change, the Excellence in Crisis-Inspired Innovation award is open to organisations who have adapted and evolved to stay relevant during challenging times at Melbourne Airport. The integrity of this award reflects both creativity - thinking of something new and innovation - the implementation of something new.
This award recognises the commitment provided by organisations to Melbourne Airport’s performance as a steward of the environment, contributing to the enhancement of the airport’s reputation in the local community, and as a sustainable business.
The Melbourne Airport Spotlight Award shines a light on developments or projects that deliver a unique value or attribute to the airport. This award category is a showcase of ventures, with the winner propelling Melbourne Airport further on the world stage.
In the most challenging of years in the airport’s history, the prestigious Airline of the Year award demonstrates a commitment to servicing Melbourne during the pandemic, Melbourne Airport community engagement and contribution, and Security and Emergency management preparedness and COVID protocols.
Reliable and trusted partners and suppliers are critical to the efficient workings of a 24/7 airport operation. This award pays tribute to the organisations and people within, who have the willingness to consistently work at a level that’s over and above what is negotiated, contracted and expected.