At Melbourne Airport there are lots of ways to improve your skills, explore new industry trends and get involved.
Cultural Insights Forum
As part of our continued commitment to you, Melbourne Airport would like to invite you to a new retail community program; The Cultural Insights Forum. This is an opportunity for you to engage with two guest speakers who travel globally to educate retailers on how to effectively communicate with other cultures.
The Cultural Insights Forum will empower your organisation and teams with a concise understanding of the unique cultural differences, behaviours, needs and expectations of travellers from different cultures with the focus on improving the quality of traveller experience at all touch-points within an airport.
We have tailored our sessions based on the responses you wanted further insights on. We have three sessions available, two for our retailers based in International which will focus on the Indian and Chinese cultures and one for our retailers based in Domestic focused on customer service with insights into the Chinese and Indian cultures.
Each session will be 2 hours to best work with your limited availability and will be available for all retail staff members, Places per session are limited to ensure maximum benefit for each attendee and the topics are repeated across multiple dates. Register your interest on your preferred date below, noting that it may not be possible.