At Melbourne Airport there are lots of ways to improve your skills, explore new industry trends and get involved.
Upcoming events
Retail Masterclass Series
1. Empathy
This masterclass teaches you the secret weapon to reading customers emotions for greater rapport.
Date: Tuesday 26th February
Time: 2pm-4pm
Where: Park Royal Melbourne Airport
Register here
2. Questions
This masterclass teaches you how to fill up your fuel tank in a busy service environment and by giving energy to customers gaining more energy yourself.
Date: Monday 25th March
Time: 2pm-4pm
Where: Park Royal Melbourne Airport
Register here
3. Energy
This masterclass teaches you the 5 best questions to ask a customer that will lead to greater conversations AND greater sales.
Date: Tuesday 30th April
Time: 2pm-4pm
Where: Park Royal Melbourne Airport
Register here
4. Heart
This masterclass reminds you how to make service simple and teach your teams to trust in
their natural human instincts when serving customers (humans).
Date: Tuesday 28th May
Time: 2pm-4pm
Where: Park Royal Melbourne Airport
Register here
5. Purpose
This masterclass focuses on how you can influence and motivate your teams on a day to day basis by giving them the WHY of service and watch how their happy vibes impact the customer.
Date: Tuesday 25th June
Time: 2pm-4pm
Where: Park Royal Melbourne Airport
Register here
6. Practice
This masterclass teaches you to review your daily habits and rituals in your role and how to be more effective at leading a team who are responsible for creating great service interactions.
Date: Tuesday 30th July
Time: 2pm-4pm
Where: Park Royal Melbourne Airport
Register here