You are invited to the first ever, Melbourne Airport Traveller Experience Training Program
. This program provides a foundation of service training for our broad Melbourne Airport family. As a first phase, it includes APAM, ISS, Ikon, Programmed, Smarte Carte and Air Master staff.
The program is called Stepping Forward, under the banner of Our Melbourne Airport. It includes 7 essential commitments that are brought to life in a mixture of training sessions, activities and master classes. Importantly, the content has been developed using our own Melbourne Airport family, led by Jaquie Scammell, a speaker, author and mentor in this space.
2022 is the year of Stepping Forward. Our Melbourne Airport family welcomes back travellers in a co-ordinated, best in class way.
To complete the training program you need to attend a 20 mins LIVE masterclass for each of the 7 commitments. They are scheduled twice to give people flexibility and choice.
At completion of the 7 LIVE masterclasses you will be acknowledged with a Stepping Forward pin and be eligible for future awards.
Please note the LIVE classes vary between online and face to face.
Please register for online Zoom sessions in the table below, or face to face sessions using the form at the bottom of the page.
For all Zoom sessions, please ensure you click on the relevant link to register for the sessions. Once you have registered, you will receive a calendar invite so ensure you accept this and follow instructions so that the session is in your calendar with the session dial in details.