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    Stepping Forward Program

    You are invited to the first ever, Melbourne Airport Traveller Experience Training Program. This program provides a foundation of service training for our broad Melbourne Airport family. As a first phase, it includes APAM, ISS, Ikon, Programmed, Smarte Carte and Air Master staff. 
     
    The program is called Stepping Forward, under the banner of Our Melbourne Airport. It includes 7 essential commitments that are brought to life in a mixture of training sessions, activities and master classes. Importantly, the content has been developed using our own Melbourne Airport family, led by Jaquie Scammell, a speaker, author and mentor in this space. 
     
    2022 is the year of Stepping Forward. Our Melbourne Airport family welcomes back travellers in a co-ordinated, best in class way.

    To complete the training program you need to attend a 20 mins LIVE masterclass for each of the 7 commitments. They are scheduled twice to give people flexibility and choice.

    At completion of the 7 LIVE masterclasses you will be acknowledged with a Stepping Forward pin and be eligible for future awards.
     
    Please note the LIVE classes vary between online and face to face.

    Please register for online Zoom sessions in the table below, or face to face sessions using the form at the bottom of the page.

    Masterclass Date Time Location
    LIVE Learning Session - Be Calm 17/05/22 9.30pm to 9.50pm
     
    Register via Zoom
    LIVE Learning Session - Be Calm 19/05/22 9.30am to 9.50am T4 Training Room #1 - register here
    LIVE Learning Session - Be Warm 25/05/22 9.30pm to 9.50pm Register via Zoom
    LIVE Learning Session - Be Warm 07/06/22 1.30pm to 1.50pm T4 Training Room #1 - register here
    LIVE Learning Session - Be Human
     
    21/06/22
     
    9.30pm to 9.50pm Register via Zoom
    LIVE Learning Session - Be Human
     
    12/07/22 1.30pm to 1.50pm T4 Training Room #2 - register here
    LIVE Learning Session - Be Helpful
     
    26/07/22 9.30pm to 9.50pm Register via Zoom
    LIVE Learning Session - Be Helpful
     
    09/08/22 1.30pm to 1.50pm T4 Training Room #2 - register here
    LIVE Learning Session - Be Understanding
     
    23/08/22 9.30pm to 9.50pm Register via Zoom
    LIVE Learning Session - Be Understanding
     
    08/09/22 1.30pm to 1.50pm T4 Training Room #2 - register here
    LIVE Learning Session - Be Knowledgeable
     
    13/09/22
     
    9.30pm to 9.50pm
     
    Register via Zoom
    LIVE Learning Session - Be Knowledgeable
     
    04/10/22 1:30pm to 1:50pm Register via Zoom
    LIVE Learning Session - Be Interested 18/10/22 1.30pm to 1.50pm T4 Training Room #2 - register here
    LIVE Learning Session - Be Interested 08/11/22 9.30pm to 9.50pm Register via Zoom
     
    Note: For all Zoom sessions, please ensure you click on the relevant link to register for the sessions. Once you have registered, you will receive a calendar invite so ensure you accept this and follow instructions so that the session is in your calendar with the session dial in details.

     


    FAQs

    Is this compulsory?

    Yes, all staff are expected to attend 7 sessions  (addressing each commitment) either in person or via Zoom.

    Will I be paid for this training?

    Yes, the training will take place as part of your working day so you will be paid for it.

    If I have any queries who do I go to?

    In the first instance discuss any queries with your line manager or email Wendi Pearce at [email protected]m.au