How we help — a personal story
Thanks to the care and concern of an airline ground staff member, it was brought to the attention of the Chaplaincy service, the plight of a lady who had been in the airport for several days after arriving from Europe. Due to her deep anxiety about travelling, she had physically waited at the airport for her estranged family as she believed they were sending her a ticket to meet them in Canada.
The Chaplaincy spent some time with the traveller to understand her needs and how they could help her. In doing so, they learnt of her sad story of childhood neglect and after locating and contacting her family, they learnt she had actually been estranged from them for many years and there was no such arrangement to send her a ticket. Her father told her over the phone he did not have a daughter by her name and did not know her.
She did not know where to turn. She had no job or housing especially here in Melbourne and now had no family she could turn to for assistance.
She did have limited financial resources and so we were able to assist her in making a decision to fly back to Europe where she did have some family and a small opportunity to get work to support herself.
The Chaplaincy service were instrumental in helping this traveller in her confused and anxious state, get home safely.