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    Parking help

    FAQ

    Have a query about parking at the airport? We've answered our most frequently asked questions to make your parking experience as smooth as possible.

    • Customer service

      If you need to reach customer service within the car parks, please use the 'help' intercoms located at the payment machines, entry and exit gates and on each parking level otherwise you can contact us on +61 3 9297 1318.

    • Maps

      Need to know how to get to your chosen car park? Check our our helpful maps that show where our car parks are located and the quickest way to get you there.

    • Disability parking

      Disabled parking is readily available at all Melbourne Airport car parks. Check out which car park is relevant to you, and review the disability access from there.

    Online booking FAQ

    How do I change my arrival or departure date or times?

    All fare types can be amended up to 2 hours prior to your booking. Simply go to 'manage my booking' to cancel to your booking. See parking terms and conditions for full details.

    How do I cancel my booking?

    All fare types can be cancelled, but fare conditions apply. Lite fares can be cancelled up to 36 hours prior to the date and time of booking, Saver fares up to 24 hours prior and Flexi fares up to 2 hours prior. Simply go to 'manage my booking' to cancel to your booking. Cancellation fees apply to all fare types if cancelled outside the respective periods. See parking terms and conditions for full details.

    Will I be given a specific parking space with my booking?

    No, there is no specific bay allocation within our car parks. Instead, you are free to park in any available parking space within your chosen car park. Simply follow the green light indicators in the At Terminal Car Parks to find a park quicker.

    Can I enter the car park earlier or later than my confirmed booking time?
    You may arrive up to one hour before your booked entry time. If you arrive any earlier than the time prior to one hour before your booked entry time, you will be charged at drive-up rates (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. View Melbourne Airport’s drive-up rates.

    You may enter a Car Park after your booked entry time, or exit a Car Park before your booked exit time, without incurring any additional fees. If you exit a Car Park before your booked exit time (as confirmed by Melbourne Airport via email), you will not be entitled to a refund or adjustment. There is a 1 hour grace period for exit after your booked exit time. If you exit more than 1 hour after your booked exit time, you will be charged for the time beyond one hour after your booked exit time at Melbourne Airport’s Overstay Tariff Car Park rates (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. Click here for Melbourne Airport over stay rates.
    Can I enter with a different credit card to the one used at the time of booking?

    To avoid additional charges, you'll need to enter the car park with the same card you nominated at the time of your online booking. Currently we are unable to record a second credit card, so we recommend that you book with one that will be in your possession at the time of entering the car park, as this will be your ticket to enter. If you are unable to do so, collect a ticket on entry, then call help on exit so we can manage your booking to avoid additional changes.

    Can I book online for a short stay?

    Yes, online bookings are available for short or long stays.

    Can I book disabled parking?

    All of our car parks have disabled bays available and you can follow the online booking instructions. Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. View the location of our disabled bays.

    How far ahead do I need to book online?

    You can book your park online from 12 months in advance up to 2 hours before your arrival time. To secure the best price, book your parking as early as possible.

    What payment methods do you accept for online bookings?

    You can make an online booking with your VISA, MasterCard, American Express or Diners Club card. Melbourne Airport Parking does not charge credit card fees with your booking.

    What is a Flexi fare?

    Flexi fares give you the flexibility to cancel or make changes 2 hours before your booking for no fee. You'll also be able to change the date or arrival time up to 2 hours before with the fare difference paid for or refunded accordingly. See our parking terms and conditions for more.

    What is a Lite fare?

    Lite fare is our best value fare, which allows free cancellation up to 36 hours prior to your booking arrival date and time.  Any cancellations within 36 hours will incur a 15% cancellation fee. See our parking terms and conditions for more.

    What is a Saver fare?

    Saver fares allows you to cancel your booking for freeu p to 24 hours prior to your booking arrival date and time. Any cancellations within 24 hours will incur a 5% cancellation fee. See our parking terms and conditions for more.

    I've lost my booking confirmation – what do I do?

    Don't worry, you are still able to enter and exit the booked car park. Simply insert the credit card you used to make the booking at the boom gate.

    Can I receive a refund if I stay shorter than my pre-booked time?

    Online bookings offer a discount price on parking, however they are only available for pre-bookings only. Once you enter the car park, you won't be able to change your length of stay. You won't be eligible for a refund if you end up staying shorter than your booking period.

    General parking FAQ

    What's the maximum time I can park my car for?

    You can book online for up to 45 days of parking. Drive up parking is available for an unlimited time period, however you'll need to notify us if it's longer than 60 days.

    How often does the Long Term car park shuttle run?

    Our free shuttle bus runs 24 hours a day, seven days a week. The bus departs every five minutes during peak times.

    Where does the Long Term car park shuttle stop?

    There are 8 stops in the Long Term Car Park and stops at every terminal in the following order: Terminal 4, Terminal 3 and Terminal 2, then Terminal 1.

    Where can I park my motorcycle? Can I receive a discounted fare?

    Allocated motorcycle parking is located within the At Terminal T1 T3 T3 Car Park. You're also free to park within any of the other available bays. Please note, normal car parking rates apply for motorcycles. See more information about motorcycle parking.

    Where can I park my bike?

    There are bicycle racks available on the ground level of the At Terminal T1 T3 T3 Car Park. Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells. See more information about bicycle parking.

    Can I bring a different vehicle to the one I registered with my booking?

    If you choose to drive a different car on the day, please update your booking with new registration details. Simply go to 'manage my booking' to update to your booking.

    What are the height and length restrictions of your car parks?

    Our parking bays are standard length, and can't accommodate oversized vehicles such as campervans or trailers.

    Height restrictions of our carparks are:

    • At Terminal car parks (T1-3, T4) = 2.2m
    • Premium parking = 2.2m
    • Long Term Car Park = 2.2m
    • Business Car Park = 2.3m
    What are the car park options at Terminal T123
    Car parking that's directly opposite terminals T1, T2 and T3. Perfect when flying Virgin, Qantas or with an international carrier. 
    Our convenient At Terminal car parks make parking convenient and straightforward. It's the perfect choice for business trips or short getaways and it's just minutes to the terminal. Too easy!
    How do I book parking for Terminal 123
    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save. 
    How do I get to the car park At Terminal 123
    Getting to the T123 car park is easy. You can either use google maps to do the hard work for you or check our helpful map for the quickest way to get you there.
    What are the car park options at Terminal T4?
    If you're flying Jetstar, Tigerair, Rex or AirNorth, At Terminal T4 parking is just 100m from the terminal. 
    How do I get to the car park At Terminal 4
    Getting to the T4 car park is easy. You can either use google maps to do the hard work for you or check our helpful         map for the quickest way to get you there.
     
    What are the disabled parking options?
    Disabled parking is available at all Melbourne Airport car parks. Please follow the online booking instructions. 
    Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. 


    For further information on alternative parking options please click here
    What is the Long Term Car Park?
    If you're after the lowest priced parking it's hard to go past our Long Term car park. This budget option is perfect if you're travelling for a few weeks or even a month. You'll have access to the free shuttle bus to and from the terminals that run continuously twenty-four hours a day, seven days a week. 

     
    How do I get to the Long Term Car Park?
    Getting to the long term car park is easy. You can either use google maps to do the hard work for you or check out our helpful map for the quickest way to get you there.

     
    What is Melbourne Airport Valet?
    Let us do the parking for you! Simply drive to the Melbourne Airport Valet office and hand us the keys, and we'll take care of the rest. It's quick and easy – what more could you want? Perfect when flying Qantas or with an international carrier.

    For further information on Valet please click here.
     
    How do I book parking at Valet?
    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save. 
     
    What are the pick up and drop off passenger options?
    Greet them the right way and park in one of our many car park options. Simply drive up on the day and park in our At Terminal car parks for as little as $12 for one hour, or book in advance online to save even more.

    Or, if your passengers are ready and waiting, there are also 1 &10 minute pick-up zones to save you driving in circles.

    For further information, please click here.

     
    What is Premium parking At Terminal T123?
    With our Premium parking, you'll enjoy the best spot in the house. Premium bays are located closest to the Terminals T1, T2 and T3 walkways, so you can be on your way in no time. The less time parking means more time for coffee and relaxing.
     
    How do I book Premium parking At Terminal T123?
    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save. 

     
    How do I get to the Premium parking at T123?
    Getting to the premium car park in T123 is easy. You can either use google maps to do the hard work for you or check our helpful map for the quickest way to get you there.
    What is Premium parking At Terminal T4?
    With our Premium parking, you'll enjoy the best spot in the house. Premium bays are located on level 1 with easy access to Terminal 4, so you can be on your way in no time. The less time parking means more time for coffee and relaxing.

    Click here for more information on Premium parking At T4

     
    How do I book Premium At Terminal T4?
    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save. 



     
    How do I get to Premium parking At Terminal T4?
    Getting to the T4 premium car park is easy. You can either use google maps to do the hard work for you or check our helpful map for the quickest way to get you there.

     
     
    What is Value Long Stay parking?
    Seasonal budget option available during school holidays only. Includes our FREE 24/7 shuttle bus that  departs to and from the terminals every 10 minutes during Victorian school holidays only

    Click here for more information.
     
    How do I book Value Long Stay parking?
    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.
     
    How do I get to Value Long Stay parking?
    Getting to the Value car park is easy. You can either use google maps to do the hard work for you or check our helpful map for the quickest way to get you there.
     
    What is Value Short Stay parking?
    Budget option for picking up and dropping off loved ones. Only $10 for up to 4 hours stay. Includes a FREE 24/7 shuttle bus that  departs to and from the terminals every 10 minutes.

    For more information, click here
     
    How do I book a Value Short Stay parking?
    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.


     
    What is Virgin Valet?
    Let us do the parking for you! Simply drive up to the Virgin Valet office and hand us the keys, and we'll take care of the rest. It's quick and easy – what more could you want? 

    For further information click here.
    How do I book Virgin Valet?
    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save. 


     
    How do I get to Virgin Valet?
    Getting to the Virgin Valet car park is easy. You can either use google maps to do the hard work for you or check our helpful map for the quickest way to get you there.
     
    What are the parking options for motorcycles?

    Allocated motorcycle parking is located within the At Terminal T123 car park or you can park in any of the other available bays. Normal car parking rates apply for motorcycles. 

    For further information on alternative parking options please click here
    What are the parking options for bicycles?

    Bicycle racks are available on the ground level of the At Terminal T123. Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells.

    For further information on alternative parking options please click here

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