Plan ahead: Allow extra travel time to Melbourne Airport

PSA: If you’re heading to the airport over January to early March 2025, we encourage you to allow an extra 30 minutes for your journey due to potential delays caused by construction works in the Terminal 123 forecourt. If you're picking up or dropping off loved ones, consider using Exit 19A and the Terminal 4 Car Park to avoid congestion in the Terminal 123 forecourt. We apologise for the inconvenience.

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Accessibility help and contact details

Contact

Assistance getting from check-in to your airline seat

If you require a wheelchair within the terminals, most airlines can provide them upon request with prior notification. It’s best to contact your airline directly to organise a wheelchair for your time at the airport.

Please note that due to Occupational Health and Safety regulations, airport staff are unable to provide passengers with any transfer assistance.

Additional assistance
  • Customer Concierge: Call +61 3 9297 1318, Monday to Friday, 9am to 5pm. The team can organise assistance for travellers.
  • Chaplaincy Service: The Chaplaincy Service can provide accessibility support and assistance  upon prior arrangement or in urgent situations:

    - Email to arrange assistance in advance: [email protected] or call +61 3 9297 1488 (if urgent), Monday - Sunday, 8.30am to 4.30pm
  • Special Assistance Form: Complete the form on our website, and a member of our team will contact you to arrange assistance.