Application process overview
For an overview of all five steps in the online application process see the ASIC Online overview guide.

Useful information to help you during the application process:

• You can commence your application, save it, and return at any time.
• You must complete each section before progressing to the next section. You will be unable to submit the application until all sections are completed and all ID documents are uploaded.
• Once you have submitted an application you cannot amend it in any way.
• Once you have submitted your application you can track the progress by logging back into the online system and viewing its current status

Background Checks
Background checks only commence after approval of your application and payment has been made. These checks can take anywhere between 4 and 6 weeks.

Payment
Payment of $230 (price subject to change) will be required once your application has been approved by your employer. You will be notified via email to make this payment, which can be made by credit card online via our secure payment gateway.

If your employer has an arrangement to pay on your behalf you will not be notified of the requirement to make a payment.

Notification by email
Progress of your application will be notified via email. Ensure that you add melair.com.au to your approved senders list so this notification does not go to your junk mail.

Once approved you will receive a confirmation email advising you that your ASIC is ready for collection.

You can collect your card from Security Services between 8:00am and 3:00pm, Monday to Friday (except for scheduled closures). Security Services is located at:

Building 219
5–9 Francis Briggs Road
Melbourne Airport

If you are delayed in collecting your card make contact with Security Services on 9297 1872 or [email protected] and advise us of your intention in regards to your approved ASIC application.

To ensure the process for collecting your ASIC is as seamless as possible:

• ​Complete induction – ensure you have undertaken and completed the Melbourne Airport Fundamentals of Airport Awareness Induction. Instructions on how to do this can be found here. Please bring a printed copy of the results with you. If you don’t have access to a printer, advise Security Services when collecting your ASIC.
• Bring original documentation – bring along with you all of the originals of the documentation that you uploaded to support your application. This includes police check from overseas if required. The ASIC cannot be issued unless Security Services sight original documentation.
• Bring existing ASIC or visitor pass – if you have an existing ASIC and are renewing, or have a visitor pass, please return these when collecting your new ASIC.
• Photograph – be prepared to have a new photograph taken for your new ASIC.

Expired ASIC
Return any expired ASIC to:
Security Services
Locked Bag 16
Tullamarine VIC 3043

Misplaced ASIC
Obtain a Statutory Declaration from any police officer, Justice of the Peace or pharmacist outlining that you have lost your ASIC. This then needs to be sent to our office via post or delivered in person to Security Services.

Left ASIC at home
Obtain a visitor pass for the day to enable you to enter into sterile areas. Note that if you are working on a visitor pass you will need to be under escort by an ASIC holder for the duration of your time at work.

Lost ASIC
Report loss immediately to Security Services (8am – 3pm) on 03 9297 1872 or the Integrated Operations Centre (after hours) on 03 9297 1600.

Changing jobs
Notify Security Services of your change of employment so your ASIC and access can be updated.

Change your access
If your ASIC doesn’t open a door you will need to request access to this area via [email protected] outlining the specific reader number and reason for the access. This email is to come from your direct manager or company representative.

Providing access to others
This is a breach of the terms and conditions that you as an ASIC holder agreed to. Any person caught allowing others to tailgate an open door or using someone else’s ASIC will be banned from working at Melbourne Airport. Penalties may also apply.

In order for you to be able to undertake online approvals of ASIC applications submitted by your employees you first need to register your company.

To register your company:

1. Download and complete the company registration form.
2. Submit the form to Security Services.

You and your nominated signatories will receive an email requesting you to register with ASIC Online which will require you to complete the registration process.

Once an application has been lodged all company signatories will receive an email indicating that there is an application to approve.

1. Click on the link in the email and log into ASIC Online.
2. Select your employee with the status ‘Pending Company Approval’.
3. Review the applicant’s details and approve or reject the application.

If approving, you will be required to provide further information regarding type of ASIC card required and access required.

If rejecting, you will need to provide a reason for the rejection prior to submitting.

For detailed information on the approval process see the Company Approvals Guide and the ASIC Application Approvers Checklist.

An Applicant Information Guide has been developed to provide employees with the information they need to successfully submit an ASIC application:

1. Print the Application Information Guide.
2. Write your registered company name in the space provided.
3. Give this to your employee.