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    Lost property

    If you lose or misplace something within T1, T2, T3, T4 or the security checkpoints, you can check with Smartcarte located on the ground floor of the international arrivals hall in T2. They operate 5am – midnight, seven days a week.

    Phone: +61 3 9297 1805

    Outside of Smartcarte opening hours, please leave a voicemail message and a staff member will be in touch the following shift.

    Alternatively, you can use this form to lodge the details of your lost item(s).

    Lost property retrieval

    To retrieve an item that has been found, you will be provided with an item number to be quoted in all communication.

    There are a few of options for reclaiming your item:

    • Pick up – In order to collect your item from Smart Carte, you will need to first make an appointment so that it is ready for you upon arrival. At least 48 hours’ notice is needed.
    • Courier – If you would like your item delivered to you, you can arrange a courier, provide them with the lost item number and notify us 48 hours in advance that they will be arriving.
    Lost property on a flight or at the bag carousel
    If you have lost an item on a flight or left luggage behind on a flight or carousel, it’s best to contact your airline directly.

    Qantas: +61 3 8336 4100
    Virgin: +61 3 9339 1750
    Jetstar: +61 3 9335 0270
    TigerAir: +61 3 8326 3673
    Rex: +61 3 8346 0320
    Air North: +61 8 8920 4003

    See here for a comprehensive list of airline contact details.

    Lost passport

    If you have lost your passport, you will need to contact the Australian Border Force directly on +61 3 9339 1320.