Online Mobility Hub

Your Online Mobility Hub

Welcome to your Online Mobility Hub for Melbourne Airport. It is designed to provide you with all the information you need to plan your trip through the airport if you have accessibility or disability needs.

We hope you find this Online Mobility Hub useful.

Book Special Assistance

Contact details if you have accessibility needs and would like help with your journey

Onsite mobility hubs

Need help moving around the airport? Our network of Mobility Hubs make it easier to move between car parks, check-in areas, baggage halls, and passenger pick up and drop off zones.

Closer, more convenient locations to access taxi and Uber

We’re making it easier for arriving passengers to access taxis and Ubers, with new and improved pick-up zones being introduced from May 2025.

Videos to help plan your journey

The videos have been made by people with lived experience who share tips and insights to help you plan your accessible journey through Melbourne Airport

Finding what you need at the airport

Find out what kind of accessibility facilities are available in each terminal

Making your way in and out of the airport

Find your way in and out of Melbourne Airport with accessible drop off points, parking and assistance.

Planning your journey before you come to the airport

Interactive and printable maps so you can plan your journey

Hidden Disability Program

The Hidden Disability Program is designed to make it easier for people with both visible and non-visible impairments to move through the airport with less stress.

Sensory maps and social stories

Explore our sensory maps and social stories to help you navigate the airport with confidence. These tools highlight sensory zones and provide step by step visual guides for domestic and international departures and arrivals.

Smart Phone Hearing Augmentation

Receive clear, personalised flight and terminal announcements directly to your phone or hearing device with our Smart Phone Hearing Augmentation system.