New Pick Up & Drop Off now open

Our new free Pick Up and Drop Off zones for Terminals 1 (Qantas), 2 (International) and 3 (Virgin Australia) are now open in the T123 Transport Hub. There are no changes to T123 Car Park, car rental return, buses, shuttles or coaches, or Pick up for Uber, Taxi or rideshare. We know it's a big change but we have extra support available every step of the way. Visit the Pick Up and Drop Off Hub for information on accessibility assistance available, our Journey Planner tool, FAQs and more: https://www.melbourneairport.com.au/pick-up-and-drop-off-hub

Pick Up & Drop Off Hub
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Online Mobility Hub

Your Online Mobility Hub

Welcome to your Online Mobility Hub for Melbourne Airport. It is designed to provide you with all the information you need to plan your trip through the airport if you have accessibility or disability needs.

Book Special Assistance

Contact details if you have accessibility needs and would like help with your journey

Onsite mobility hubs

Need help moving around the airport? We have a network of mobility hubs across the airport where you can use the Melbourne Airport Assist service. 

Closer, more convenient locations to access taxi and Uber

We’re making it easier for arriving passengers to access taxis and Ubers, with new and improved pick-up zones being introduced from May 2025.

Videos to help plan your journey

The videos have been made by people with lived experience who share tips and insights to help you plan your accessible journey through Melbourne Airport

Finding what you need at the airport

Find out what kind of accessibility facilities are available in each terminal

Making your way in and out of the airport

Find your way in and out of Melbourne Airport with accessible drop off points, parking and assistance.

Planning your journey before you come to the airport

Interactive and printable maps so you can plan your journey

Hidden Disability Program

The Hidden Disability Program is designed to make it easier for people with both visible and non-visible impairments to move through the airport with less stress.

Sensory maps and social stories

Explore our sensory maps and social stories to help you navigate the airport with confidence. These tools highlight sensory zones and provide step by step visual guides for domestic and international departures and arrivals.

Smart Phone Hearing Augmentation

Receive clear, personalised flight and terminal announcements directly to your phone or hearing device with our Smart Phone Hearing Augmentation system.