Scheduled Website Maintenance – Online Parking Bookings Unavailable

Online parking bookings will be unavailable from 21:30pm Tuesday, 16th September until 04:00am on Wednesday, 17th September, due to scheduled website maintenance.

Car parks are busy

ALL car parks are very busy this week, with limited drive-up spots available. Please consider alternative transport options. Please have your QR code ready for a smooth entry and exit. Our roads and car parks may have changed since your last visit. Due to ongoing construction in the T123 car park pick-up and drop-off areas, passengers should plan for potential delays of up to an hour during peak times. Learn about the Naarm Way Stage 2 project to plan ahead: https://www.melbourneairport.com.au/plan-ahead. To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, just a short 10-minute walk from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for drop-offs or Level 1 for pick-ups. Thank you for your patience.

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Melbourne Airport Assist service
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Onsite Mobility Hubs

Need help moving around the airport? Our team is here for you! 

We've introduced a permanent network of mobility hubs across Melbourne Airport. Delivered in partnership with Travellers Aid, the free Melbourne Airport Assist service makes it easier for travellers to move between car parks, check-in areas, baggage halls, and passenger pick-up and drop-off zones. This service complements existing airline assistance, ensuring extra support is available at every stage of the journey.

The free Melbourne Airport Assist service includes:

  • Wheelchair connection and transfers between Jetstar, REX, Virgin Australia and international arrivals and departures areas and ground transport hubs.
  • Buggy transfer between the Terminal 4 ground transport hub (including car park, bus services, taxi rank, and Uber) and Jetstar/Rex arrivals areas.

Operating hours
Monday to Sunday: 6am – 10pm

How to access the service

  • You can pre-book here. A minimum of 24 hours' notice is required for all bookings. 
  • For assistance on the day of travel, call 0492 868 960.
  • If you don't pre-book, the service is still available from each of the hubs.

Need assistance outside of operating hours?
If you require support outside the times above, you can book After Hours Assistance here.


Need assistance within the terminals?
If you need assistance within the terminals - such as checking in, going through security and customs, boarding, or moving from the aircraft to baggage reclaim/Arrivals Hall, please contact your airline directly to arrange support. View more details and how to book here.

Share your feedback

If you would like to provide your feedback on the mobility hubs, please email [email protected]

Mobility Hub locations

There are five Mobility Hub locations:

  • Terminal 1 Qantas Arrivals
  • Terminal 2 International Arrivals
  • Terminal 3 Virgin Arrivals
  • Terminal 4 Jetstar Arrivals
  • Outside Hannahs Café – T4 Carpark

View map below for locations.

Download the Mobility Hubs map here

Online Mobility Hub

Our Online Mobility Hub is now live - a dedicated resource to help passengers with accessibility or disability needs plan their airport experience.

The online mobility hub features: 

Step-by-step videos: Created by people with lived experience, these videos share valuable tips and insights to help you navigate Melbourne Airport with confidence.

Accessible parking and transportation information: Details on accessible drop-off points, parking options, and assistance services to help you find your way in and out of the airport.

Accessibility facilities: Comprehensive information about the accessible amenities available throughout the airport.

Hidden Disability Program: Details on how we support passengers with hidden disabilities.

Explore the Online Mobility Hub here.

We’re dedicated to creating a more inclusive travel experience for all passengers and look forward to sharing updates as we continue to make improvements.

Please note that our Disability Access Facilitation Plan, which provides a comprehensive guide to the accessible amenities and services available at Melbourne Airport, is currently under review.