Our Online Mobility Hub is now live - a dedicated resource to help passengers with accessibility or disability needs plan their airport experience.

The online mobility hub features: 

Step-by-step videos: Created by people with lived experience, these videos share valuable tips and insights to help you navigate Melbourne Airport with confidence.

Accessible parking and transportation information: Details on accessible drop-off points, parking options, and assistance services to help you find your way in and out of the airport.

Accessibility facilities: Comprehensive information about the accessible amenities available throughout the airport.

Hidden Disability Program: Details on how we support passengers with hidden disabilities.

Explore the Online Mobility Hub here.

We’re dedicated to creating a more inclusive travel experience for all passengers and look forward to sharing updates as we continue to make improvements.

The Melbourne Airport Mobility Hubs pilot program concluded as planned on January 10, 2025. 

We would like to thank Travellers Aid for their assistance and the many passengers who have provided suggestions and feedback over the past four months. 

Our team will now be reviewing the outcomes of the trial to identify potential improvements to the airport experience for passengers with disability and access requirements. 

Melbourne Airport aims to have a permanent and ongoing traveller assistance service established by the middle of 2025.

Need assistance?

If you require assistance beyond 10 January 2025, please contact the Melbourne Airport Customer Concierge on (03) 9297 1318 (Mon-Fri 9am-5pm).

Share your feedback

 If you would like to provide your feedback on the trial, please email [email protected]

Please note that our Disability Access Facilitation Plan, which provides a comprehensive guide to the accessible amenities and services available at Melbourne Airport, is currently under review.