Car parks are busy

ALL car parks are very busy this week, with limited drive-up spots available. Please consider alternative transport options. Please have your QR code ready for a smooth entry and exit. Our roads and car parks may have changed since your last visit. Due to ongoing construction in the T123 car park pick-up and drop-off areas, passengers should plan for potential delays of up to an hour during peak times. Learn about the Naarm Way Stage 2 project to plan ahead: https://www.melbourneairport.com.au/plan-ahead. To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, just a short 10-minute walk from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for drop-offs or Level 1 for pick-ups. Thank you for your patience.

Overview

  • If you’re at Melbourne Airport and have realised you’ve lost an item, head to the Visitor Information desk located in the Terminal 2 (T2) Arrivals Hall on the ground floor. 
  • If you discover that you have lost an item when you're at home, at your destination or away from the airport, fill in the form below.
  • Where possible online forms should contain a local contact number along with an email address. (Please check your junk mail folder, for updates)
  • The following items will not be kept or logged : Rubbish - Food and non-alcoholic liquid - Alcoholic liquids which are not in a sealed bottle - Food or Drink containers - Medication - False teeth - Personal hygiene products - Disposable pens and stationery - Baby products such as dummies and bottles - Any items with a bad odour/possible contamination or which may present a biohazard - Credit cards which are not included in a wallet, purse, or bag content.
  • All lost passports (only) are handed in to Australian Border Force (ABF). 
  • If you have lost an item on a flight/ at an airline lounge or left luggage behind on a flight or carousel, it’s best to contact your airline directly. See here for a comprehensive list of airline contact details.

Visitor Information Desk

If you’re at Melbourne Airport and have realised you’ve lost an item, head to the Visitor Information desk located in the Terminal 2 (T2) Arrivals Hall on the ground floor. The desk is operational from 04:00 to 00:00, seven days a week, including all public holidays.

The Visitor Information desk is where you will be able to collect any lost property after you have been notified it has been located. Lost Property collection is from 8am-8pm with prior arrangement.


Submit your lost property enquiry here