Baggage information

For assistance regarding lost, delayed, or damaged baggage, we recommend reaching out to your airline. Please note that some airlines may delegate the handling of such issues to a ground handling agency. Relevant contacts are listed below.


AirlineIATA codeGHAContact #Email
Air AsiaD7Swissport 03 9121 0428[email protected]
Air ChinaCADnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
Air IndiaAIDnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
Air New ZealandNZSwissport 03 9121 0428[email protected]
Air VanuatuNFMenzies0424 751 146

0448 108 044
 
Asiana AirlinesOZSwissport03 9121 0428[email protected]
Batik AirODMenzies0424 751 146

0448 108 044
 
Batik AirIDSwissport 03 9121 0428[email protected]
Cathay PacificCXMenzies0424 751 146

0448 108 044
 
Cebu Pacific5JDnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
China EasternMUDnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
China Southern CZDnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
China AirlinesCIMenzies0424 751 146

0448 108 044
 
EmiratesEKDnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
Etihad AirwaysEYDnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
Fiji AirwaysFJ

Swissport 



03 9121 0428[email protected]
Garuda IndonesiaGAMenzies0424 751 146

0448 108 044
 
Hainan AirlinesHUDnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
Japan AirlinesJLSwissport 03 9121 0428[email protected]
Jetstar AustraliaJQJetstar1800 687 374 
LATAM AirlinesLADnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
Link AirwaysFCRex0438 646 702 [email protected]
Malaysia AirlinesMHMenzies0424 751 146

0448 108 044
 
Philippine AirlinesPRDnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
QantasQFQantas1300 306 980  
Qatar AirwaysQRMenzies0424 751 146

0448 108 044
 
Rex AirlinesZLRex0438 646 702 [email protected]
Royal BruneiBIMenzies0424 751 146

0448 108 044
 
ScootTRDnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
Sichuan Airlines3UDnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
Singapore AirlinesSQDnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
Sri Lankan AirlinesULDnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]
Thai AirwaysTGMenzies0424 751 146

0448 108 044
 
United AirlinesUAMenzies0424 751 146

0448 108 044
 
Vietnam AirlinesVNMenzies0424 751 146

0448 108 044
 
Virgin AustraliaVAVirgin Australia03 8306 6540 
Vietjet AirVJSwissport03 9121 0428[email protected]
Xiamen AirlinesMFDnata

02 9169 4485 (standard line)

02 9169 4494 (Mandarin line)

[email protected]

Air Asia
Air China
Air India
Air New Zealand
Air Vanuatu
Asiana Airlines
Batik Air
Batik Air
Cathay Pacific
Cebu Pacific
China Eastern
China Southern 
China Airlines
Emirates
Etihad Airways
Fiji Airways
Garuda Indonesia
Hainan Airlines
Japan Airlines
Jetstar Australia
LATAM Airlines
Link Airways
Malaysia Airlines
Philippine Airlines
Qantas
Qatar Airways
Rex Airlines
Royal Brunei
Scoot
Sichuan Airlines
Singapore Airlines
Sri Lankan Airlines
Thai Airways
United Airlines
Vietnam Airlines
Virgin Australia
Vietjet Air
Xiamen Airlines