Help & Information
Parking & Refunds

FAQs about parking at Melbourne Airport

FAQs about parking QR Codes

  • What is a QR code, what’s changed and why are you using them?

    A QR code is a “quick response code” and it’s used to quickly retrieve information using smart phones. It looks a bit like a crossword puzzle but it’s a code that, in this case, will link your parking booking to our gates and let you in and out of the car park you have booked online. Like many modern airports around the world, we are introducing QR codes to make it easier and faster for travellers to book, pay, enter and exit our car parks.

  • Can I use my credit card to enter the car park?

    If you book online you cannot use your credit card to enter or exit any Melbourne Airport car park. You need to use the QR Code that we send on your confirmation email.

    If you arrive at a Melbourne Airport car park without an online booking, you can enter the car park by tapping your credit card at the entry gate and then tap the same card again at the exit gate. You can also tap Apple Pay or Google pay at the entry gate machine.

  • What if I receive a QR code but accidentally use my credit card at the car park entry?

    If you made your booking after August 8th, 2023 you will receive a QR code in your booking confirmation email or SMS. You must use this QR code to enter and exit the car park. If you accidentally tap a physical credit card at entry, the system will not recognise your booking and you may be charged drive up rates.

    If this happens and you realise this mistake after you’ve entered the car park, all you need to do is press and hold the "Help” button on the exit machine. A friendly Customer Service team member will ask you for your booking reference number and will help clear up the error.

    If you realise the error after you’ve exited and received your credit card statement, you can apply for a refund online here.

  • When do I need to start using a QR code?

    All new online bookings made on or after August 8th, 2023, will need a QR code to enter and exit any Melbourne Airport car park. Only online bookings will need a QR code to enter and exit a car park.

    For your convenience, detailed instructions in your confirmation email will tell you how to enter the car park that you have booked.

  • What if I have made an online booking before August 8th, 2023?

    If you have made an online booking before August 8th, 2023, you can conveniently enter and exit the car park by simply tapping the same credit card you used for your online booking on the entry and exit gate machines. The entry and exit gate machines have a credit card tapping facility on the right-hand side. This applies to all bookings made prior to August 8th, 2023, no matter when you plan to arrive or leave.

    For online bookings made on or after August 8th, 2023, you will need to use your booking confirmation QR code to enter and exit the car park. Detailed instructions in your confirmation email will tell you how to enter and exit the car park.

  • What if I have made an online booking before August 8th 2023, but I make changes to it after August 8th 2023?

    If you make a change to a booking you made before August 8 2023, you will receive a new confirmation email with a QR code on it - you will need to use this QR code to enter and exit the car park. 

    If you have misplaced the Booking Confirmation email, you can request a copy by accessing 'Manage My Booking' or by logging into your account. If you are unable to locate the email, please check your junk email folder. Alternatively, you may reach out to our customer service team at 03 9297 1318 for assistance or while at the entry gate of the booked car park, you can press and hold the "Help" button on the entry gate machine to connect with a Customer Service team member.

  • I am unable to view my QR code when I forward my Booking Confirmation email. What should I do?

    Android mobile users may experience difficultly when forwarding the Booking Confirmation or Booking Remainder emails that include your QR code, as the QR code may become detached.  To avoid any issues, we suggest Android phone users download the email, take a screen shot of the QR code and send it separately.   

    If you can't find or lose the Booking Confirmation email, you can resend it by searching for your booking on the "Manage My Booking" page or logging into your account. 

  • What if I make an online booking after August 8th, 2023?

    All bookings, regardless of the payment method, made on or after August 8th, 2023, will provide you with a QR code to entry and exit the car park. The QR code will be included in your booking confirmation email.

    For your convenience, detailed instructions in your confirmation email will tell you how to enter the car park that has been booked.

  • Can I still drive up on the day I fly, or pick someone up, and park without a pre-booking?

    Yes, you can still drive up on the day you fly or need to use the airport without a booking. We encourage travellers to book ahead to get the best rates. If you choose not to book online you will need to use a credit card, Apple Pay, or Google Pay to enter and exit a car park when you drive up on the day you fly. Simply tap your preferred payment method on the right-hand side of the entry gate machines where marked.

  • What happens if I forget or lose my booking confirmation?

    You will need your QR Code to enter and exit the car park you booked, ​which will be included in the booking confirmation email we send to you. ​If you misplace the Booking Confirmation email, you can resend a copy ​by searching for your booking at "Manage My Booking" or by logging into ​your account.

    If you need help when entering or exiting the car park, please press and hold the “Help” button on the gate machine and our Customer Service team will help.

  • Can I use a credit card, Google Pay and Apple Pay to make a booking for Melbourne Airport Car Parks?

    Yes. If you have made an online booking after August 8th 2023 using a credit card, Google Pay or Apple Pay, please use the QR code associated with the booking to enter and exit the car park.

  • Can I use a credit card, Google Pay or Apple Pay to drive up and enter a car park?

    Only if you don't have a booking. When entering and exiting the car park, you have the option to use a credit card, Google Pay or Apple Pay if you haven't already booked your parking online. Using a credit card, Google Pay or Apple Pay at the entry and exit gates after already booking online and receiving a QR code will result in double charging.

  • What happens if I want to bring a different car to the one confirmed at booking?

    It is important that the car registration on the booking is the same as the car you bring to a Melbourne Airport car park. If you bring a different car to the one in the confirmed booking, the system will not recognise your booking and you will be charged a second fee. 

    You can easily change the car registration linked to your booking by searching for your booking at Manage My Booking , or by Logging in to your account.

  • What happens if I stay beyond the booked exit time?

    If you need to stay beyond your booked exit time we have a grace period of 2 hours for bookings of more than 4 hours. If you have booked to park with us for under 4 hours, then a 15 minute grace period applies. If you remain parked with us longer than that, any additional time will be charged at the overstay rate for your car park. Rates can be found here.

    You do not need to do anything to extend your booking. When you get to the exit gate machine, simply scan your QR code. If there are any additional charges due, they will be displayed on the exit gate machine. You can pay any additional charges using Apple Pay, Google Pay, or a physical credit card.​

  • What if I lose my phone with my QR code on it while I’m parked?

    If you lose your phone or your QR code after you’ve parked, we are here to help. Make your way to your car and drive to the exit gate machine, press and hold the “Help” button. A Customer Service team member will be able to assist you.

  • What if I can’t find my QR code when I’m at the car park entry?

    If you can’t find your QR code when you’re at the entry gate machine, press and hold the “Help” button and a Customer Service team member will be able to assist you. We recommend checking your email, SMS or digital wallet to make sure you have your QR code handy before leaving for the airport.

  • Will I get a reminder of my QR code?

    You will receive your QR code in your booking confirmation, both online and by email. We will also send you a reminder email three days before you park with us. This email will include your QR code and will come from the email account [email protected]

    During the booking process, you have the option to choose to receive your QR code via SMS. This free SMS will be sent to you approximately 4 hours before you are due to park with us and when it reaches you, it will come from a phone number that says "MelbAirport".

  • What if I only want to use cash?

    The global pandemic has necessitated organisations moving to cashless transactions. Melbourne Airport parking supports cashless transactions. In emergency cases, where cash is the only form of payment possible, you will need to collect a ticket on entry. To do this, you will need to speak to our customer service team by pressing the ‘Help’ button on the entry machines.

    Before returning to your car, you will need to pay for your parking. This can be done by inserting your ticket into the "last chance to pay" machines and settle the outstanding amount. This paid ticket will then enable you to exit the car park. Should you encounter any difficulties during this process, you will need to speak with our customer service team. Just press and hold the “Help” button on the exit machines and they will guide you through exiting the car park.

  • I don’t have Apple or Google wallet on my phone to save my QR code. Can I still get in?

    Yes. Once we send you your QR code via email and SMS, you can take a screenshot of it on your phone and save the QR code as a picture. Alternatively, you can download the email and, before heading to the airport, open the email on your phone to have the QR code readily available on the screen..

  • I don't have a smartphone. How can I park at Melbourne Airport after I've booked online?

    If you have made an online booking and do not have a smartphone where you would save your QR code, our Customer Service team can help. When arriving at the entry gate of your booked car park, simply drive up to the entry gate, press and hold the "Help" button on the entry gate machine to speak to a Customer Service team member. Please have your booking reference number ready to quote to the team member. The booking reference number is located at the top right-hand corner of your Booking Confirmation email. The same procedure applies when exiting the car park.

  • What if I can’t find or didn’t receive my confirmation email that contains my QR code?

    Occasionally our confirmation emails, sent from [email protected], can be inadvertently directed to your junk mailbox. If this is the case, you can go into the junk email folder, select the email which you want to make as Not Junk, go to the Home tab and click Junk>Not Junk. Then a “Mark as Not Junk” dialog box will pop up and you can check the “Always Trust” email from [email protected]

    Also, if you opted to receive a free SMS reminding you of your booking, you will receive it approximately 4 hours before you arrive at Melbourne Airport, and the SMS will be sent to you from the phone ID “MelbAirport”.

    If you do not receive your confirmation email and need your QR code, you can receive a new confirmation email by going to Manage Booking, select reminder and then add the email address you used to make the booking.

  • How do I book and pay online?

    Book and pay for parking at Melbourne Airport on our car park booking website.

    1. Book your parking online

    • From the car park booking website, choose the day, date and time you would like to enter and exit the car park, choose your airline plus any promo codes you may have and click the “Get my quote” button.

    • You will see a range of options that range in price and distance to your airline check-in.

    • Click the “Book now” button on the option that suits you best,

    • Check your booking summary and add any extra services. Once you are happy with the booking, click “Continue to my details.”

    • Log in if you have an existing account. If not, add your personal details, ensure you’ve accepted the terms and continue to payment.

    Upon booking, you will receive a booking confirmation email which will contain your QR code. This QR code is your ticket for entering and exiting the car park. It is important to ensure easy access to your QR code when you reach the car park gate. You can choose to download the email, capture a screenshot of the QR code, send it to yourself via SMS, or add it to your Apple or Google Wallet. 

    2. Arrive at the car park entry

    Approach the entry gate of the car park you booked until your driver's side window is lined up with the entry gate machine.

    3. Scan your QR code

    Put your car in park. At the entry gate machine, the QR code scanner is located on the bottom left corner of the entry machine. Make sure you can reach the scanner from the driver’s side window. To scan your QR code, turn your phone brightness up, lay it flat beneath the scanner with the QR code facing up and hold for two seconds.

    4. Drive through and park

    Once your booking is confirmed by the entry gate, the exit gate will rise automatically, allowing you to enter the car park.

    5. Repeat Step Three to exit

    On departure, simply approach the exit gate until your driver’s side window is lined up with the exit gate machine and scan the same QR code. If you’re still within the time frame of your original booking, the exit gate will rise, and you’ll be free to drive forward.

    Just in case you’re delayed, we offer a 2 hour grace period on all our online bookings for bookings where you'll stay for more than 4 hours. If you have booked to park with us for less than 4 hours, we offer a 15 minute grace period.

    If you have any issue entering or exiting the car park, press and hold the "HELP" button on the gate and speak with our customer service team.

  • What if I receive a QR code but accidentally use my credit card at the car park entry?

    If you made your booking after August 8th, 2023 you will receive a QR code in your booking confirmation email or SMS. You must use this QR code to enter and exit the car park. If you accidentally tap a physical credit card at entry, the system will not recognise your booking and you may be charged drive up rates.

    If this happens and you realise this mistake after you’ve entered the car park, all you need to do is press and hold the "Help” button on the exit machine. A friendly Customer Service team member will ask you for your booking reference number and will help clear up the error.

    If you realise the error after you’ve exited and received your credit card statement, you can apply for a refund online here.

  • I am unable to view my QR code when I forward my Booking Confirmation email. What should I do?

    Android mobile users may experience difficultly when forwarding the Booking Confirmation or Booking Remainder emails that include your QR code, as the QR code may become detached.  To avoid any issues, we suggest Android phone users download the email, take a screen shot of the QR code and send it separately.   

    If you can't find or lose the Booking Confirmation email, you can resend it by searching for your booking on the "Manage My Booking" page or logging into your account. 

  • Can I still drive up on the day I fly, or pick someone up, and park without a pre-booking?

    Yes, you can still drive up on the day you fly or need to use the airport without a booking. We encourage travellers to book ahead to get the best rates. If you choose not to book online you will need to use a credit card, Apple Pay, or Google Pay to enter and exit a car park when you drive up on the day you fly. Simply tap your preferred payment method on the right-hand side of the entry gate machines where marked.

  • What happens if I forget or lose my booking confirmation?

    You will need your QR Code to enter and exit the car park you booked, ​which will be included in the booking confirmation email we send to you. ​If you misplace the Booking Confirmation email, you can resend a copy ​by searching for your booking at "Manage My Booking" or by logging into ​your account.

    If you need help when entering or exiting the car park, please press and hold the “Help” button on the gate machine and our Customer Service team will help.

  • Can I use a credit card, Google Pay or Apple Pay to drive up and enter a car park?

    Only if you don't have a booking. When entering and exiting the car park, you have the option to use a credit card, Google Pay or Apple Pay if you haven't already booked your parking online. Using a credit card, Google Pay or Apple Pay at the entry and exit gates after already booking online and receiving a QR code will result in double charging.

  • What happens if I stay beyond the booked exit time?

    If you need to stay beyond your booked exit time we have a grace period of 2 hours for bookings of more than 4 hours. If you have booked to park with us for under 4 hours, then a 15 minute grace period applies. If you remain parked with us longer than that, any additional time will be charged at the overstay rate for your car park. Rates can be found here.

    You do not need to do anything to extend your booking. When you get to the exit gate machine, simply scan your QR code. If there are any additional charges due, they will be displayed on the exit gate machine. You can pay any additional charges using Apple Pay, Google Pay, or a physical credit card.​

  • What if I lose my phone with my QR code on it while I’m parked?

    If you lose your phone or your QR code after you’ve parked, we are here to help. Make your way to your car and drive to the exit gate machine, press and hold the “Help” button. A Customer Service team member will be able to assist you.

  • What if I can’t find my QR code when I’m at the car park entry?

    If you can’t find your QR code when you’re at the entry gate machine, press and hold the “Help” button and a Customer Service team member will be able to assist you. We recommend checking your email, SMS or digital wallet to make sure you have your QR code handy before leaving for the airport.

  • Will I get a reminder of my QR code?

    You will receive your QR code in your booking confirmation, both online and by email. We will also send you a reminder email three days before you park with us. This email will include your QR code and will come from the email account [email protected]

    During the booking process, you have the option to choose to receive your QR code via SMS. This free SMS will be sent to you approximately 4 hours before you are due to park with us and when it reaches you, it will come from a phone number that says "MelbAirport".

  • What if I only want to use cash?

    The global pandemic has necessitated organisations moving to cashless transactions. Melbourne Airport parking supports cashless transactions. In emergency cases, where cash is the only form of payment possible, you will need to collect a ticket on entry. To do this, you will need to speak to our customer service team by pressing the ‘Help’ button on the entry machines.

    Before returning to your car, you will need to pay for your parking. This can be done by inserting your ticket into the "last chance to pay" machines and settle the outstanding amount. This paid ticket will then enable you to exit the car park. Should you encounter any difficulties during this process, you will need to speak with our customer service team. Just press and hold the “Help” button on the exit machines and they will guide you through exiting the car park.

  • I don’t have Apple or Google wallet on my phone to save my QR code. Can I still get in?

    Yes. Once we send you your QR code via email and SMS, you can take a screenshot of it on your phone and save the QR code as a picture. Alternatively, you can download the email and, before heading to the airport, open the email on your phone to have the QR code readily available on the screen..

  • How do I book and pay online?

    Book and pay for parking at Melbourne Airport on our car park booking website.

    1. Book your parking online

    • From the car park booking website, choose the day, date and time you would like to enter and exit the car park, choose your airline plus any promo codes you may have and click the “Get my quote” button.

    • You will see a range of options that range in price and distance to your airline check-in.

    • Click the “Book now” button on the option that suits you best,

    • Check your booking summary and add any extra services. Once you are happy with the booking, click “Continue to my details.”

    • Log in if you have an existing account. If not, add your personal details, ensure you’ve accepted the terms and continue to payment.

    Upon booking, you will receive a booking confirmation email which will contain your QR code. This QR code is your ticket for entering and exiting the car park. It is important to ensure easy access to your QR code when you reach the car park gate. You can choose to download the email, capture a screenshot of the QR code, send it to yourself via SMS, or add it to your Apple or Google Wallet. 

    2. Arrive at the car park entry

    Approach the entry gate of the car park you booked until your driver's side window is lined up with the entry gate machine.

    3. Scan your QR code

    Put your car in park. At the entry gate machine, the QR code scanner is located on the bottom left corner of the entry machine. Make sure you can reach the scanner from the driver’s side window. To scan your QR code, turn your phone brightness up, lay it flat beneath the scanner with the QR code facing up and hold for two seconds.

    4. Drive through and park

    Once your booking is confirmed by the entry gate, the exit gate will rise automatically, allowing you to enter the car park.

    5. Repeat Step Three to exit

    On departure, simply approach the exit gate until your driver’s side window is lined up with the exit gate machine and scan the same QR code. If you’re still within the time frame of your original booking, the exit gate will rise, and you’ll be free to drive forward.

    Just in case you’re delayed, we offer a 2 hour grace period on all our online bookings for bookings where you'll stay for more than 4 hours. If you have booked to park with us for less than 4 hours, we offer a 15 minute grace period.

    If you have any issue entering or exiting the car park, press and hold the "HELP" button on the gate and speak with our customer service team.

  • When do I need to start using a QR code?

    All new online bookings made on or after August 8th, 2023, will need a QR code to enter and exit any Melbourne Airport car park. Only online bookings will need a QR code to enter and exit a car park.

    For your convenience, detailed instructions in your confirmation email will tell you how to enter the car park that you have booked.

  • What if I have made an online booking before August 8th, 2023?

    If you have made an online booking before August 8th, 2023, you can conveniently enter and exit the car park by simply tapping the same credit card you used for your online booking on the entry and exit gate machines. The entry and exit gate machines have a credit card tapping facility on the right-hand side. This applies to all bookings made prior to August 8th, 2023, no matter when you plan to arrive or leave.

    For online bookings made on or after August 8th, 2023, you will need to use your booking confirmation QR code to enter and exit the car park. Detailed instructions in your confirmation email will tell you how to enter and exit the car park.

  • What if I make an online booking after August 8th, 2023?

    All bookings, regardless of the payment method, made on or after August 8th, 2023, will provide you with a QR code to entry and exit the car park. The QR code will be included in your booking confirmation email.

    For your convenience, detailed instructions in your confirmation email will tell you how to enter the car park that has been booked.

  • What if I have made an online booking before August 8th 2023, but I make changes to it after August 8th 2023?

    If you make a change to a booking you made before August 8 2023, you will receive a new confirmation email with a QR code on it - you will need to use this QR code to enter and exit the car park. 

    If you have misplaced the Booking Confirmation email, you can request a copy by accessing 'Manage My Booking' or by logging into your account. If you are unable to locate the email, please check your junk email folder. Alternatively, you may reach out to our customer service team at 03 9297 1318 for assistance or while at the entry gate of the booked car park, you can press and hold the "Help" button on the entry gate machine to connect with a Customer Service team member.

  • What if I can’t find or didn’t receive my confirmation email that contains my QR code?

    Occasionally our confirmation emails, sent from [email protected], can be inadvertently directed to your junk mailbox. If this is the case, you can go into the junk email folder, select the email which you want to make as Not Junk, go to the Home tab and click Junk>Not Junk. Then a “Mark as Not Junk” dialog box will pop up and you can check the “Always Trust” email from [email protected]

    Also, if you opted to receive a free SMS reminding you of your booking, you will receive it approximately 4 hours before you arrive at Melbourne Airport, and the SMS will be sent to you from the phone ID “MelbAirport”.

    If you do not receive your confirmation email and need your QR code, you can receive a new confirmation email by going to Manage Booking, select reminder and then add the email address you used to make the booking.

FAQs about bookings made online to park at Melbourne Airport

  • How do I book parking at Melbourne Airport and which car parks can I book?

    You can book Value, Terminal and Premium parking online on the Melbourne Airport website. We have a variety of parking options available to suit your needs. Book your parking online to get the best rates.

  • How do I cancel my booking?

    For your flexibility and convenience, all our fares can be cancelled, free of charge, up to 2 hours prior to your booking entry time. Simply go to 'manage my booking' to cancel to your booking. See parking terms and conditions for full details.

  • How do I change my current online booking or time of arrival?

    Did you know you can amend or cancel your parking booking any time prior to arrival with no fees?  

    You can amend or cancel your booking yourself online using the Manage My Booking function. This service is available up to 2 hours prior to your booked arrival time. If there is a fare difference for your new booking, you will be required to pay any difference.

    If you want to cancel within 2 hours of your booked arrival time, you will need to call our customer service team on +61 3 9297 1318 and they can assist you.

  • What happens when you change a booking?

    When amending a booking, the first booking is cancelled and the amount is refunded to you. The second amendment is then charged to your credit card and a new booking is created with a new booking reference number. Please note that the banks can take up to five business days for the funds to clear back into your account. If however there is no value change, it will prompt for the card number only confirming it’s you changing the booking and not charge or credit again, it then supplies a new booking reference number.

  • How do I change my arrival or departure date or times?

    All fare types can be amended up to 2 hours prior to your booking entry time. Simply go to 'manage my booking' to cancel your booking. See parking terms and conditions for full details. If there is a fare difference for your new booking, you will be required to pay any difference.

  • How do I book parking at Qantas Valet?

    There is no need to book online. Simply drive to the Qantas Valet Car Park office and hand us the keys. One of our friendly team will organise a booking for you upon arrival. See Qantas Valet Parking webpage for more information.

    If you would like to book Valet Parking, you might like to try Valet Parking on Level 2 in the Terminal 1, 2 & 3 Car Park.

  • How far ahead do I need to book online?

    You can book your parking online from 12 months in advance up to 2 hours before your arrival time. Book online early for the best rates.

  • Can I enter the car park earlier or later than my confirmed booking time?

    You may enter a car park any time after your booked entry time, or exit a car park any time before your booked exit time, without incurring any additional fees.

    You may arrive up to two hours before your booked entry time. If you arrive any earlier than the time prior to two hours before your booked entry time, you will be charged at drive-up rates for your entire stay (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. View Melbourne Airport’s drive-up rates.

    If you exit a car park before your booked exit time (as confirmed by Melbourne Airport via email), you will not be entitled to a refund or adjustment. There is a one hour grace period for exit after your booked exit time. If you exit more than one hour after your booked exit time, you will be charged for the extra time beyond one hour after your booked exit time at Melbourne Airport’s Overstay Tariff car park rates (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. Click here for Melbourne Airport over stay rates.

  • Can I book online for a short stay?

    Yes, online bookings are available for short or long stays. Please note that you must book at least 2 hours prior to your arrival time when making a booking online.

  • I've lost my booking confirmation – what do I do?

    If you made your online booking after August 8, 2023 you will need your QR Code to enter and exit the car park you booked, ​which will be included in the booking confirmation email we sent to you. ​If you misplace the Booking Confirmation email, you can resend a copy ​by searching for your booking at "Manage My Booking" or by logging into ​your account. If you need help when entering or exiting the car park, please press and hold the “Help” button on the gate machine and our Customer Service team will help.

    If you made your online booking before August 8, 2023 and have lost your confirmation email, simply tap the credit card you used to make the booking at the boom gate. Please press and hold the "Help" button at entry if you're experiencing issues.

  • Can I book accessible parking?

    All of our car parks have accessible bays available. Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. View the location of our accessible bays.

  • Can I receive a refund if I stay shorter than my pre-booked time?

    Once you enter the car park, you won't be able to change your length of stay. You won't be eligible for a refund if you end up staying shorter than your booking period.

  • How do I book Premium for Terminal 4?

    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.

  • How do I apply for a parking refund?

    To apply for a parking refund, simply fill in the form here

  • How do I book parking at Melbourne Airport and which car parks can I book?

    You can book Value, Terminal and Premium parking online on the Melbourne Airport website. We have a variety of parking options available to suit your needs. Book your parking online to get the best rates.

  • How do I cancel my booking?

    For your flexibility and convenience, all our fares can be cancelled, free of charge, up to 2 hours prior to your booking entry time. Simply go to 'manage my booking' to cancel to your booking. See parking terms and conditions for full details.

  • How do I change my arrival or departure date or times?

    All fare types can be amended up to 2 hours prior to your booking entry time. Simply go to 'manage my booking' to cancel your booking. See parking terms and conditions for full details. If there is a fare difference for your new booking, you will be required to pay any difference.

  • How do I book parking at Qantas Valet?

    There is no need to book online. Simply drive to the Qantas Valet Car Park office and hand us the keys. One of our friendly team will organise a booking for you upon arrival. See Qantas Valet Parking webpage for more information.

    If you would like to book Valet Parking, you might like to try Valet Parking on Level 2 in the Terminal 1, 2 & 3 Car Park.

  • How far ahead do I need to book online?

    You can book your parking online from 12 months in advance up to 2 hours before your arrival time. Book online early for the best rates.

  • Can I book online for a short stay?

    Yes, online bookings are available for short or long stays. Please note that you must book at least 2 hours prior to your arrival time when making a booking online.

  • I've lost my booking confirmation – what do I do?

    If you made your online booking after August 8, 2023 you will need your QR Code to enter and exit the car park you booked, ​which will be included in the booking confirmation email we sent to you. ​If you misplace the Booking Confirmation email, you can resend a copy ​by searching for your booking at "Manage My Booking" or by logging into ​your account. If you need help when entering or exiting the car park, please press and hold the “Help” button on the gate machine and our Customer Service team will help.

    If you made your online booking before August 8, 2023 and have lost your confirmation email, simply tap the credit card you used to make the booking at the boom gate. Please press and hold the "Help" button at entry if you're experiencing issues.

  • Can I book accessible parking?

    All of our car parks have accessible bays available. Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. View the location of our accessible bays.

  • How do I book Premium for Terminal 4?

    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.

  • How do I book parking at Melbourne Airport and which car parks can I book?

    You can book Value, Terminal and Premium parking online on the Melbourne Airport website. We have a variety of parking options available to suit your needs. Book your parking online to get the best rates.

  • Can I book accessible parking?

    All of our car parks have accessible bays available. Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. View the location of our accessible bays.

  • How do I cancel my booking?

    For your flexibility and convenience, all our fares can be cancelled, free of charge, up to 2 hours prior to your booking entry time. Simply go to 'manage my booking' to cancel to your booking. See parking terms and conditions for full details.

  • How do I change my current online booking or time of arrival?

    Did you know you can amend or cancel your parking booking any time prior to arrival with no fees?  

    You can amend or cancel your booking yourself online using the Manage My Booking function. This service is available up to 2 hours prior to your booked arrival time. If there is a fare difference for your new booking, you will be required to pay any difference.

    If you want to cancel within 2 hours of your booked arrival time, you will need to call our customer service team on +61 3 9297 1318 and they can assist you.

  • What happens when you change a booking?

    When amending a booking, the first booking is cancelled and the amount is refunded to you. The second amendment is then charged to your credit card and a new booking is created with a new booking reference number. Please note that the banks can take up to five business days for the funds to clear back into your account. If however there is no value change, it will prompt for the card number only confirming it’s you changing the booking and not charge or credit again, it then supplies a new booking reference number.

  • How do I book parking at Qantas Valet?

    There is no need to book online. Simply drive to the Qantas Valet Car Park office and hand us the keys. One of our friendly team will organise a booking for you upon arrival. See Qantas Valet Parking webpage for more information.

    If you would like to book Valet Parking, you might like to try Valet Parking on Level 2 in the Terminal 1, 2 & 3 Car Park.

  • Can I enter the car park earlier or later than my confirmed booking time?

    You may enter a car park any time after your booked entry time, or exit a car park any time before your booked exit time, without incurring any additional fees.

    You may arrive up to two hours before your booked entry time. If you arrive any earlier than the time prior to two hours before your booked entry time, you will be charged at drive-up rates for your entire stay (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. View Melbourne Airport’s drive-up rates.

    If you exit a car park before your booked exit time (as confirmed by Melbourne Airport via email), you will not be entitled to a refund or adjustment. There is a one hour grace period for exit after your booked exit time. If you exit more than one hour after your booked exit time, you will be charged for the extra time beyond one hour after your booked exit time at Melbourne Airport’s Overstay Tariff car park rates (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. Click here for Melbourne Airport over stay rates.

  • Can I book accessible parking?

    All of our car parks have accessible bays available. Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. View the location of our accessible bays.

  • Can I receive a refund if I stay shorter than my pre-booked time?

    Once you enter the car park, you won't be able to change your length of stay. You won't be eligible for a refund if you end up staying shorter than your booking period.

  • How do I book Premium for Terminal 4?

    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.

  • How do I apply for a parking refund?

    To apply for a parking refund, simply fill in the form here

FAQs about the car parks at Melbourne Airport

  • Where can I find terminal maps for Melbourne Airport?

    Please visit the maps page to view interactive and printable airport terminal maps for our international terminal (T2) and domestic terminals (T1, T3, and T4).

  • What are the car park options at Terminal 1, 2, 3 & 4?

    The Terminal car parks are conveniently located directly opposite Terminals T1, T2, T3 & T4. Ideal for business trips or short getaways when flying with Virgin, Qantas or with an international carrier.

  • I need a map of Terminal T4

    If you’re flying Jetstar, Rex, Bonza, or Link Airways Terminal T4 parking is just 100m from the terminal and can be booked online.

  • How do I book parking at Melbourne Airport and which car parks can I book?

    You can book Value, Terminal and Premium parking online on the Melbourne Airport website. We have a variety of parking options available to suit your needs. Book your parking online to get the best rates.

  • What is Premium Parking at Melbourne Airport?

    Premium Parking is the closest and most convenient parking option available at Melbourne Airport. Choose from Valet or self-park options. It is located on Level 2 of the Terminal 1, 2 & 3 car park and on Level 1 of the Terminal 4 car park. Premium parking bays are easy to find and offer quick access to the terminals. You can get the best rates by booking your parking online.

  • What is Terminal Parking at Melbourne Airport?

    Terminal Parking is located right outside Terminals 1, 2 & 3 and at Terminal 4, only a few minutes' walk to the terminals. Our undercover walkways will keep you protected from the elements, ensuring a comfortable experience direct from your car to the terminal. You can get the best rates by booking your parking online.

  • What is Value Parking at Melbourne Airport?

    The Value Car Park is a fantastic low-cost option for both short and long stays. You can get the best rates by booking your parking online.

  • What is Premium Valet?

    Let us do the parking for you! Simply drive to the Premium Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? Perfect when flying Virgin Australia or with an international carrier but it's open to everyone. Located on Level 2 of the Terminal 1, 2 & 3 car park.

  • What is Qantas Valet?

    Let us do the parking for you! Simply drive to the Qantas Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? Located on the Ground Floor (arrivals level) of the Qantas domestic terminal.

  • How do I get to the Melbourne Airport car parks?

    You can get to the car park of your booking in the following ways; using Google Maps to get directions or check our helpful maps for the quickest way to get there.

  • How far ahead do I need to book online?

    You can book your parking online from 12 months in advance up to 2 hours before your arrival time. Book online early for the best rates.

  • Where can I find terminal maps for Melbourne Airport?

    Please visit the maps page to view interactive and printable airport terminal maps for our international terminal (T2) and domestic terminals (T1, T3, and T4).

  • I need a map of Terminal T4

    If you’re flying Jetstar, Rex, Bonza, or Link Airways Terminal T4 parking is just 100m from the terminal and can be booked online.

  • What are the car park options at Terminal 1, 2, 3 & 4?

    The Terminal car parks are conveniently located directly opposite Terminals T1, T2, T3 & T4. Ideal for business trips or short getaways when flying with Virgin, Qantas or with an international carrier.

  • How do I book parking at Melbourne Airport and which car parks can I book?

    You can book Value, Terminal and Premium parking online on the Melbourne Airport website. We have a variety of parking options available to suit your needs. Book your parking online to get the best rates.

  • What is Premium Parking at Melbourne Airport?

    Premium Parking is the closest and most convenient parking option available at Melbourne Airport. Choose from Valet or self-park options. It is located on Level 2 of the Terminal 1, 2 & 3 car park and on Level 1 of the Terminal 4 car park. Premium parking bays are easy to find and offer quick access to the terminals. You can get the best rates by booking your parking online.

  • What is Premium Valet?

    Let us do the parking for you! Simply drive to the Premium Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? Perfect when flying Virgin Australia or with an international carrier but it's open to everyone. Located on Level 2 of the Terminal 1, 2 & 3 car park.

  • What is Qantas Valet?

    Let us do the parking for you! Simply drive to the Qantas Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? Located on the Ground Floor (arrivals level) of the Qantas domestic terminal.

  • How do I get to the Melbourne Airport car parks?

    You can get to the car park of your booking in the following ways; using Google Maps to get directions or check our helpful maps for the quickest way to get there.

  • How far ahead do I need to book online?

    You can book your parking online from 12 months in advance up to 2 hours before your arrival time. Book online early for the best rates.

  • What are the car park options at Terminal 1, 2, 3 & 4?

    The Terminal car parks are conveniently located directly opposite Terminals T1, T2, T3 & T4. Ideal for business trips or short getaways when flying with Virgin, Qantas or with an international carrier.

  • What is Premium Parking at Melbourne Airport?

    Premium Parking is the closest and most convenient parking option available at Melbourne Airport. Choose from Valet or self-park options. It is located on Level 2 of the Terminal 1, 2 & 3 car park and on Level 1 of the Terminal 4 car park. Premium parking bays are easy to find and offer quick access to the terminals. You can get the best rates by booking your parking online.

  • What is Terminal Parking at Melbourne Airport?

    Terminal Parking is located right outside Terminals 1, 2 & 3 and at Terminal 4, only a few minutes' walk to the terminals. Our undercover walkways will keep you protected from the elements, ensuring a comfortable experience direct from your car to the terminal. You can get the best rates by booking your parking online.

  • How do I book parking at Melbourne Airport and which car parks can I book?

    You can book Value, Terminal and Premium parking online on the Melbourne Airport website. We have a variety of parking options available to suit your needs. Book your parking online to get the best rates.

  • What is Premium Parking at Melbourne Airport?

    Premium Parking is the closest and most convenient parking option available at Melbourne Airport. Choose from Valet or self-park options. It is located on Level 2 of the Terminal 1, 2 & 3 car park and on Level 1 of the Terminal 4 car park. Premium parking bays are easy to find and offer quick access to the terminals. You can get the best rates by booking your parking online.

  • What is Terminal Parking at Melbourne Airport?

    Terminal Parking is located right outside Terminals 1, 2 & 3 and at Terminal 4, only a few minutes' walk to the terminals. Our undercover walkways will keep you protected from the elements, ensuring a comfortable experience direct from your car to the terminal. You can get the best rates by booking your parking online.

  • What is Premium Valet?

    Let us do the parking for you! Simply drive to the Premium Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? Perfect when flying Virgin Australia or with an international carrier but it's open to everyone. Located on Level 2 of the Terminal 1, 2 & 3 car park.

  • What is Qantas Valet?

    Let us do the parking for you! Simply drive to the Qantas Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? Located on the Ground Floor (arrivals level) of the Qantas domestic terminal.

  • How do I get to the Melbourne Airport car parks?

    You can get to the car park of your booking in the following ways; using Google Maps to get directions or check our helpful maps for the quickest way to get there.

FAQs about general parking items

  • What's the maximum time I can park my car for?

    You can book online for up to 45 days of parking. Drive up parking is available for an unlimited time period, however you'll need to notify us if it's longer than 60 days.

  • Where does the Value Car Park courtesy bus stop?

    There are 8 stops in the Value Car Park, with stops at Terminal 4 (with a short walk to T2 and T3) and a second stop at Terminal 1. View courtesy bus map here. 

  • How often does the Value Car Park courtesy bus run?

    The FREE shuttle service operates 24/7 every 15 minutes. 

  • What are the height and length restrictions of your car parks?

    Height restrictions of our carparks are:

    • Terminal car parks (T123, T4) = 2.2m
    • Premium parking = 2.2m
    • Value Car Park =3.3m
    • Business Car Park = 2.3m

    Please contact us if you need to bring an oversized vehicle to the airport.

  • Can I bring a different vehicle to the one I registered with my booking?

    If you choose to drive a different car on the day, please update your booking with new registration details. Simply go to 'manage my booking' to update to your booking up to 2-hours prior to your booked entry time.

  • What are the parking options for motorcycles?

    Motorcycle parking is available in all Melbourne Airport car parks, including a special designated area in the Terminal Car Park at Terminals 1, 2 & 3 (located on the ground floor as you exit the helix ramp). Normal car parking rates apply for motorcycles.

    Bicycle racks are available on the ground level of the Terminal 1, 2 & 3 Car Park (located next to the front of house car rental offices). Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells.

    For further information on alternative parking options please click here.

  • Where can I park my motorcycle? Can I receive a discounted fare?

    Allocated motorcycle parking is located within the Terminal 1, 2 & 3 Car Park. You're also free to park within any of the other available bays. Please note, normal car parking rates apply for motorcycles. See more information about motorcycle parking.

  • Do I need to display my original accessible parking permit when using an Accessible Parking bay?

    If you need to take your original accessible parking permit with you to use overseas or interstate, you can display a photocopy of the permit in your car when using an accessible parking bay at Melbourne Airport. The photocopy of the permit needs to be clearly visible through the front windscreen. 

    Please note: Our security and parking team may contact you on arrival back in Melbourne to check the photocopy with the original permit.

  • What's the maximum time I can park my car for?

    You can book online for up to 45 days of parking. Drive up parking is available for an unlimited time period, however you'll need to notify us if it's longer than 60 days.

  • Where does the Value Car Park courtesy bus stop?

    There are 8 stops in the Value Car Park, with stops at Terminal 4 (with a short walk to T2 and T3) and a second stop at Terminal 1. View courtesy bus map here. 

  • How often does the Value Car Park courtesy bus run?

    The FREE shuttle service operates 24/7 every 15 minutes. 

  • What are the height and length restrictions of your car parks?

    Height restrictions of our carparks are:

    • Terminal car parks (T123, T4) = 2.2m
    • Premium parking = 2.2m
    • Value Car Park =3.3m
    • Business Car Park = 2.3m

    Please contact us if you need to bring an oversized vehicle to the airport.

  • Can I bring a different vehicle to the one I registered with my booking?

    If you choose to drive a different car on the day, please update your booking with new registration details. Simply go to 'manage my booking' to update to your booking up to 2-hours prior to your booked entry time.

  • What are the parking options for motorcycles?

    Motorcycle parking is available in all Melbourne Airport car parks, including a special designated area in the Terminal Car Park at Terminals 1, 2 & 3 (located on the ground floor as you exit the helix ramp). Normal car parking rates apply for motorcycles.

    Bicycle racks are available on the ground level of the Terminal 1, 2 & 3 Car Park (located next to the front of house car rental offices). Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells.

    For further information on alternative parking options please click here.

  • Where can I park my motorcycle? Can I receive a discounted fare?

    Allocated motorcycle parking is located within the Terminal 1, 2 & 3 Car Park. You're also free to park within any of the other available bays. Please note, normal car parking rates apply for motorcycles. See more information about motorcycle parking.

  • What are the parking options for motorcycles?

    Motorcycle parking is available in all Melbourne Airport car parks, including a special designated area in the Terminal Car Park at Terminals 1, 2 & 3 (located on the ground floor as you exit the helix ramp). Normal car parking rates apply for motorcycles.

    Bicycle racks are available on the ground level of the Terminal 1, 2 & 3 Car Park (located next to the front of house car rental offices). Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells.

    For further information on alternative parking options please click here.

  • What are the parking options for motorcycles?

    Motorcycle parking is available in all Melbourne Airport car parks, including a special designated area in the Terminal Car Park at Terminals 1, 2 & 3 (located on the ground floor as you exit the helix ramp). Normal car parking rates apply for motorcycles.

    Bicycle racks are available on the ground level of the Terminal 1, 2 & 3 Car Park (located next to the front of house car rental offices). Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells.

    For further information on alternative parking options please click here.

  • Do I need to display my original accessible parking permit when using an Accessible Parking bay?

    If you need to take your original accessible parking permit with you to use overseas or interstate, you can display a photocopy of the permit in your car when using an accessible parking bay at Melbourne Airport. The photocopy of the permit needs to be clearly visible through the front windscreen. 

    Please note: Our security and parking team may contact you on arrival back in Melbourne to check the photocopy with the original permit.

  • Do I need to display my original accessible parking permit when using an Accessible Parking bay?

    If you need to take your original accessible parking permit with you to use overseas or interstate, you can display a photocopy of the permit in your car when using an accessible parking bay at Melbourne Airport. The photocopy of the permit needs to be clearly visible through the front windscreen. 

    Please note: Our security and parking team may contact you on arrival back in Melbourne to check the photocopy with the original permit.

Transport FAQs

  • How can I travel to Melbourne CBD from the airport?

    You have a number of options to travel to Melbourne Airport from the CBD:

    • Private car with many parking options at the airport available
    • Ride share cars
    • Taxi
    • Car Rental
    • SkyBus Express Bus Service runs a regular express service from Melbourne Airport to the City Centre every 10 minutes, 24/7
    • A number of other bus services operate from the airport to areas throughout Victoria. Information on destinations and schedules can be obtained from information desks within the airport, or through link below. These bus companies are authorised by Public Transport Victoria and Melbourne Airport to provide regular passenger services from the airport.

    View more information on transport options to Melbourne Airport.

  • What rideshare services are available?

    Rideshare services available include uberX, UberBLACK, Ola, Didi and GoCatch. Rideshare drivers pick up travellers from two locations: Qantas, International and Virgin Australia passengers from lane 1 of the forecourt; Jetstar, Rex or Airnorth passengers from level 2 inside the T4 Ground Transport Hub. Passengers can be dropped off anywhere along Departure Drive and the T4 Transport Hub drop off zone on level 1. This is the same for all the public drop off zones. Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders. You can get fare estimates on the respective rideshare operators websites. There is a charge to use a rideshare service from the airport. The current rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger. For further information, please click here.

  • Where do I catch a taxi?

    Taxi ranks are located on the ground floor outside T1 and in the T4 Transport Hub. For your safety you should not accept any offer of taxi services outside of the designated taxi ranks at Terminals 1 and 4.

    See more about taxis.

  • Where do I catch a bus at Melbourne Airport?

    Regional, direct, group and charter buses all depart from the Terminal 4 Transport Hub.

    SkyBus operate an express service carrying travellers to and from the airport via the CBD, St Kilda and Frankston. They are located outside the main entrance of Terminal 4.

  • Can you prebook rideshare?

    Scheduled rides are not available for pick-ups at the airport. Use the mobile App to make a standard Uber booking.

  • What is the cost of a rideshare service

    Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders.You can get fare estimates on the respective rideshare operators websites.There is a charge to use a rideshare service from the airport.The current Rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger.

  • Is there a train service to/from Melbourne Airport?

    There is no rail link from the airport to the city centre.

    SkyBus Express Bus Service runs a regular express service from Melbourne Airport to the City Centre every 10 minutes, 24/7.

    A number of other bus services operate from the airport to areas throughout Victoria. Information on destinations and schedules can be obtained from information desks within the airport, or through link below. These bus companies are authorised by Public Transport Victoria and Melbourne Airport to provide regular passenger services from the airport.

    View more information on transport options to Melbourne Airport.

  • What rideshare services are available?

    Rideshare services available include uberX, UberBLACK, Ola, Didi and GoCatch. Rideshare drivers pick up travellers from two locations: Qantas, International and Virgin Australia passengers from lane 1 of the forecourt; Jetstar, Rex or Airnorth passengers from level 2 inside the T4 Ground Transport Hub. Passengers can be dropped off anywhere along Departure Drive and the T4 Transport Hub drop off zone on level 1. This is the same for all the public drop off zones. Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders. You can get fare estimates on the respective rideshare operators websites. There is a charge to use a rideshare service from the airport. The current rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger. For further information, please click here.

  • Can you prebook rideshare?

    Scheduled rides are not available for pick-ups at the airport. Use the mobile App to make a standard Uber booking.

  • What is the cost of a rideshare service

    Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders.You can get fare estimates on the respective rideshare operators websites.There is a charge to use a rideshare service from the airport.The current Rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger.

  • Where do I catch a taxi?

    Taxi ranks are located on the ground floor outside T1 and in the T4 Transport Hub. For your safety you should not accept any offer of taxi services outside of the designated taxi ranks at Terminals 1 and 4.

    See more about taxis.

  • Is there a train service to/from Melbourne Airport?

    There is no rail link from the airport to the city centre.

    SkyBus Express Bus Service runs a regular express service from Melbourne Airport to the City Centre every 10 minutes, 24/7.

    A number of other bus services operate from the airport to areas throughout Victoria. Information on destinations and schedules can be obtained from information desks within the airport, or through link below. These bus companies are authorised by Public Transport Victoria and Melbourne Airport to provide regular passenger services from the airport.

    View more information on transport options to Melbourne Airport.