Where do I catch a taxi?

Taxi ranks are located on the ground floor outside T1 and in the T4 Transport Hub. For your safety you should not accept any offer of taxi services outside of the designated taxi ranks at Terminals 1 and 4.

See more about taxis.

How can I travel to Melbourne CBD from the airport?

You have a number of options to travel to Melbourne Airport from the CBD:

• Private car with many parking options at the airport available
• Ride share cars
• Taxi
• Car Rental
• SkyBus Express Bus Service runs a regular express service from Melbourne Airport to the City Centre every 10 minutes, 24/7
• A number of other bus services operate from the airport to areas throughout Victoria. Information on destinations and schedules can be obtained from information desks within the airport, or through link below. These bus companies are authorised by Public Transport Victoria and Melbourne Airport to provide regular passenger services from the airport.

View more information on transport options to Melbourne Airport.

Where do I catch a bus at Melbourne Airport?

Regional, direct, group and charter buses all depart from the Terminal 4 Transport Hub.

SkyBus operate an express service carrying travellers to and from the airport via the CBD, St Kilda and Frankston. They are located outside the main entrance of Terminal 4.

What rideshare services are available?

Rideshare services available include uberX, UberBLACK, Ola, Didi and GoCatch. Rideshare drivers pick up travellers from two locations: Qantas, International and Virgin Australia passengers from lane 1 of the forecourt; Jetstar, Rex or Airnorth passengers from level 2 inside the T4 Ground Transport Hub. Passengers can be dropped off anywhere along Departure Drive and the T4 Transport Hub drop off zone on level 1. This is the same for all the public drop off zones. Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders. You can get fare estimates on the respective rideshare operators websites. There is a charge to use a rideshare service from the airport. The current rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger. For further information, please click here.

Are there baggage storage lockers available at Melbourne Airport?

Yes, there are lockers available on the Ground Floor of the T4 multi-level carpark, near the escalators. The cost of rental for these lockers are for 24 hours and several pieces of baggage can be placed in a locker depending on the size of the locker and the bags.

Showers

Yes, there are shower facilities located in T2. Please note there is no facility to rent towels.

Can I purchase foreign currency at Melbourne Airport?

Travelex has multi-currency ATMs located throughout the International terminal where you can buy a range of foreign currencies. Currency exchange booths are also located throughout the International Terminal.

Where can I find lost property?

Melbourne Airport has a lost property service located in Terminal 3, behind the Virgin Australia check-in.

Contact lost property direct for inquiries about items lost while inside the airport. Please note if you lost an item on an aircraft, you will have to notify the airline.

ATMs and Foreign Exchange

Automatic Teller Machines (ATMs) are located throughout the airport as listed below: 

All AUD ATMS only

ATMx by Armaguard    T1 Landside – Departures Level 1 before security opposite Qantas check-in counters

Prosegur                       T1 Airside - Level 1 after security in the food court

ATMx by Armaguard    T1 Landside – Arrivals ground level

ATMx by Armaguard    T2 Landside – In front of AMCAL pharmacy (near Counter A)

Prosegur                       T2 Airside – Departures Level 1 after security before Duty Free

Prosegur                       T2 Airside - Between Sunglass Hut and Gate 2

Prosegur                       T2 Airside - Next to Gate 6

Prosegur                       T2 Airside - Arrivals Baggage Hall

Prosegur                       T3 Mezzanine level – Next to gate E2

Prosegur                       T4 Airside – After security in the food court near the Jetstar Service Desk

Foreign Exchange:

If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.  

Terminal 2 (Before security) Near P check in counter  Open 7am – 10pm  

Terminal 2 (After security)   Near Gate 7                       Open 7am – 2pm

Terminal 2 (Airside)              Near baggage area           Open 7am – 1pm 

Find out more about Prosegur services.

Medical Centre

Yes, Melbourne Airport Health and Medical Centre is located on level 1 in T1 (Qantas domestic).

Open hours - Monday–Thursday, 8am – 4pm, Friday, 9.30am – 5pm, Closed Saturday, Sunday and public holidays

Mobile Phone Charging Stations

Phone charging stations are available at various locations in both the International and Domestic terminals.

If you have forgotten your phone charger, don’t worry. You can purchase a charger from the following stores:

• JB Hi-Fi in Terminal 1
• Optus, Vodafone and Welcome Centre in Terminal 2 Arrivals Hall 
• Tech2Go in Terminal 3 and Terminal 4 
• Selected WH Smith stores throughout the airport

Pharmacy/Chemist

Yes, there is a pharmacy in T1, T2 and T4.

Find out more about the Amcal pharmacies in T2 and T4.

Does Melbourne Airport have free Wi-Fi?

We sure do. It’s available throughout the terminals (T2, T3 &T4) including public spaces. Please note that Wi-Fi connectivity is not available in Terminal 1, which is operated by Qantas.

See more about Wi-Fi.

Are there any smoking areas at Melbourne Airport?

Designated smoking areas are limited at Melbourne Airport.

Melbourne Airport has created smoke-free areas at our Arrivals and Departures entrance and exit in T2, T3 and T4, clearly marked with signage.

If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

Victorian and Commonwealth Governments do not allow smoking in enclosed areas including the terminal building. Customs and Border Security do not permit transit passengers to exit the terminal. For these reasons, Melbourne Airport is unable to provide smoking areas for transiting passengers.

The use of e-cigarettes is also not permitted within the terminal building and can only be used within external designated smoking areas at Melbourne Airport.

Where do I catch a taxi?

Taxi ranks are located on the ground floor outside T1 and in the T4 Transport Hub. For your safety you should not accept any offer of taxi services outside of the designated taxi ranks at Terminals 1 and 4.

See more about taxis.

How can I travel to Melbourne CBD from the airport?

You have a number of options to travel to Melbourne Airport from the CBD:

• Private car with many parking options at the airport available
• Ride share cars
• Taxi
• Car Rental
• SkyBus Express Bus Service runs a regular express service from Melbourne Airport to the City Centre every 10 minutes, 24/7
• A number of other bus services operate from the airport to areas throughout Victoria. Information on destinations and schedules can be obtained from information desks within the airport, or through link below. These bus companies are authorised by Public Transport Victoria and Melbourne Airport to provide regular passenger services from the airport.

View more information on transport options to Melbourne Airport.

Where do I catch a bus at Melbourne Airport?

Regional, direct, group and charter buses all depart from the Terminal 4 Transport Hub.

SkyBus operate an express service carrying travellers to and from the airport via the CBD, St Kilda and Frankston. They are located outside the main entrance of Terminal 4.

What rideshare services are available?

Rideshare services available include uberX, UberBLACK, Ola, Didi and GoCatch. Rideshare drivers pick up travellers from two locations: Qantas, International and Virgin Australia passengers from lane 1 of the forecourt; Jetstar, Rex or Airnorth passengers from level 2 inside the T4 Ground Transport Hub. Passengers can be dropped off anywhere along Departure Drive and the T4 Transport Hub drop off zone on level 1. This is the same for all the public drop off zones. Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders. You can get fare estimates on the respective rideshare operators websites. There is a charge to use a rideshare service from the airport. The current rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger. For further information, please click here.

Where do I catch a taxi?

Taxi ranks are located on the ground floor outside T1 and in the T4 Transport Hub. For your safety you should not accept any offer of taxi services outside of the designated taxi ranks at Terminals 1 and 4.

See more about taxis.

Where do I catch a bus at Melbourne Airport?

Regional, direct, group and charter buses all depart from the Terminal 4 Transport Hub.

SkyBus operate an express service carrying travellers to and from the airport via the CBD, St Kilda and Frankston. They are located outside the main entrance of Terminal 4.

What rideshare services are available?

Rideshare services available include uberX, UberBLACK, Ola, Didi and GoCatch. Rideshare drivers pick up travellers from two locations: Qantas, International and Virgin Australia passengers from lane 1 of the forecourt; Jetstar, Rex or Airnorth passengers from level 2 inside the T4 Ground Transport Hub. Passengers can be dropped off anywhere along Departure Drive and the T4 Transport Hub drop off zone on level 1. This is the same for all the public drop off zones. Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders. You can get fare estimates on the respective rideshare operators websites. There is a charge to use a rideshare service from the airport. The current rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger. For further information, please click here.

Are there baggage storage lockers available at Melbourne Airport?

Yes, there are lockers available on the Ground Floor of the T4 multi-level carpark, near the escalators. The cost of rental for these lockers are for 24 hours and several pieces of baggage can be placed in a locker depending on the size of the locker and the bags.

Showers

Yes, there are shower facilities located in T2. Please note there is no facility to rent towels.

Can I purchase foreign currency at Melbourne Airport?

Travelex has multi-currency ATMs located throughout the International terminal where you can buy a range of foreign currencies. Currency exchange booths are also located throughout the International Terminal.

ATMs and Foreign Exchange

Automatic Teller Machines (ATMs) are located throughout the airport as listed below: 

All AUD ATMS only

ATMx by Armaguard    T1 Landside – Departures Level 1 before security opposite Qantas check-in counters

Prosegur                       T1 Airside - Level 1 after security in the food court

ATMx by Armaguard    T1 Landside – Arrivals ground level

ATMx by Armaguard    T2 Landside – In front of AMCAL pharmacy (near Counter A)

Prosegur                       T2 Airside – Departures Level 1 after security before Duty Free

Prosegur                       T2 Airside - Between Sunglass Hut and Gate 2

Prosegur                       T2 Airside - Next to Gate 6

Prosegur                       T2 Airside - Arrivals Baggage Hall

Prosegur                       T3 Mezzanine level – Next to gate E2

Prosegur                       T4 Airside – After security in the food court near the Jetstar Service Desk

Foreign Exchange:

If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.  

Terminal 2 (Before security) Near P check in counter  Open 7am – 10pm  

Terminal 2 (After security)   Near Gate 7                       Open 7am – 2pm

Terminal 2 (Airside)              Near baggage area           Open 7am – 1pm 

Find out more about Prosegur services.

Where can I find lost property?

Melbourne Airport has a lost property service located in Terminal 3, behind the Virgin Australia check-in.

Contact lost property direct for inquiries about items lost while inside the airport. Please note if you lost an item on an aircraft, you will have to notify the airline.

ATMs and Foreign Exchange

Automatic Teller Machines (ATMs) are located throughout the airport as listed below: 

All AUD ATMS only

ATMx by Armaguard    T1 Landside – Departures Level 1 before security opposite Qantas check-in counters

Prosegur                       T1 Airside - Level 1 after security in the food court

ATMx by Armaguard    T1 Landside – Arrivals ground level

ATMx by Armaguard    T2 Landside – In front of AMCAL pharmacy (near Counter A)

Prosegur                       T2 Airside – Departures Level 1 after security before Duty Free

Prosegur                       T2 Airside - Between Sunglass Hut and Gate 2

Prosegur                       T2 Airside - Next to Gate 6

Prosegur                       T2 Airside - Arrivals Baggage Hall

Prosegur                       T3 Mezzanine level – Next to gate E2

Prosegur                       T4 Airside – After security in the food court near the Jetstar Service Desk

Foreign Exchange:

If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.  

Terminal 2 (Before security) Near P check in counter  Open 7am – 10pm  

Terminal 2 (After security)   Near Gate 7                       Open 7am – 2pm

Terminal 2 (Airside)              Near baggage area           Open 7am – 1pm 

Find out more about Prosegur services.

ATMs and Foreign Exchange

Automatic Teller Machines (ATMs) are located throughout the airport as listed below: 

All AUD ATMS only

ATMx by Armaguard    T1 Landside – Departures Level 1 before security opposite Qantas check-in counters

Prosegur                       T1 Airside - Level 1 after security in the food court

ATMx by Armaguard    T1 Landside – Arrivals ground level

ATMx by Armaguard    T2 Landside – In front of AMCAL pharmacy (near Counter A)

Prosegur                       T2 Airside – Departures Level 1 after security before Duty Free

Prosegur                       T2 Airside - Between Sunglass Hut and Gate 2

Prosegur                       T2 Airside - Next to Gate 6

Prosegur                       T2 Airside - Arrivals Baggage Hall

Prosegur                       T3 Mezzanine level – Next to gate E2

Prosegur                       T4 Airside – After security in the food court near the Jetstar Service Desk

Foreign Exchange:

If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.  

Terminal 2 (Before security) Near P check in counter  Open 7am – 10pm  

Terminal 2 (After security)   Near Gate 7                       Open 7am – 2pm

Terminal 2 (Airside)              Near baggage area           Open 7am – 1pm 

Find out more about Prosegur services.

Medical Centre

Yes, Melbourne Airport Health and Medical Centre is located on level 1 in T1 (Qantas domestic).

Open hours - Monday–Thursday, 8am – 4pm, Friday, 9.30am – 5pm, Closed Saturday, Sunday and public holidays

Pharmacy/Chemist

Yes, there is a pharmacy in T1, T2 and T4.

Find out more about the Amcal pharmacies in T2 and T4.

Mobile Phone Charging Stations

Phone charging stations are available at various locations in both the International and Domestic terminals.

If you have forgotten your phone charger, don’t worry. You can purchase a charger from the following stores:

• JB Hi-Fi in Terminal 1
• Optus, Vodafone and Welcome Centre in Terminal 2 Arrivals Hall 
• Tech2Go in Terminal 3 and Terminal 4 
• Selected WH Smith stores throughout the airport

Does Melbourne Airport have free Wi-Fi?

We sure do. It’s available throughout the terminals (T2, T3 &T4) including public spaces. Please note that Wi-Fi connectivity is not available in Terminal 1, which is operated by Qantas.

See more about Wi-Fi.

Are there any smoking areas at Melbourne Airport?

Designated smoking areas are limited at Melbourne Airport.

Melbourne Airport has created smoke-free areas at our Arrivals and Departures entrance and exit in T2, T3 and T4, clearly marked with signage.

If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

Victorian and Commonwealth Governments do not allow smoking in enclosed areas including the terminal building. Customs and Border Security do not permit transit passengers to exit the terminal. For these reasons, Melbourne Airport is unable to provide smoking areas for transiting passengers.

The use of e-cigarettes is also not permitted within the terminal building and can only be used within external designated smoking areas at Melbourne Airport.