An Australian Border Force technology issue affecting the processing of international arrival passengers this morning has now been resolved.

An Australian Border Force technology issue affecting the processing of international arrival passengers this morning has now been resolved. We would like to thank our passengers for their patience whilst this issue was addressed and apologise for the inconvenience caused.

Help & Information
Transport

FAQs about getting to and from Melbourne Airport

  • How can I travel to Melbourne CBD from the airport?

    You have a number of options to travel to Melbourne Airport from the CBD:

    • Private car with many parking options at the airport available
    • Ride share cars
    • Taxi
    • Car Rental
    • SkyBus Express Bus Service runs a regular express service from Melbourne Airport to the City Centre every 10 minutes, 24/7
    • A number of other bus services operate from the airport to areas throughout Victoria. Information on destinations and schedules can be obtained from information desks within the airport, or through link below. These bus companies are authorised by Public Transport Victoria and Melbourne Airport to provide regular passenger services from the airport.

    View more information on transport options to Melbourne Airport.

  • Where does the Value Car Park courtesy bus stop?

    There are 8 stops in the Value Car Park, with stops at Terminal 4 (with a short walk to T2 and T3) and a second stop at Terminal 1. View courtesy bus map here. 

  • What is the cost of a rideshare service

    Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders.You can get fare estimates on the respective rideshare operators websites.There is a charge to use a rideshare service from the airport.The current Rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger.

  • Can you prebook rideshare?

    Scheduled rides are not available for pick-ups at the airport. Use the mobile App to make a standard Uber booking.

  • What rideshare services are available?

    Rideshare services available include uberX, UberBLACK, Ola, Didi and GoCatch. Rideshare drivers pick up travellers from two locations: Qantas, International and Virgin Australia passengers from lane 1 of the forecourt; Jetstar, Rex or Airnorth passengers from level 2 inside the T4 Ground Transport Hub. Passengers can be dropped off anywhere along Departure Drive and the T4 Transport Hub drop off zone on level 1. This is the same for all the public drop off zones. Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders. You can get fare estimates on the respective rideshare operators websites. There is a charge to use a rideshare service from the airport. The current rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger. For further information, please click here.

  • Where do I catch a taxi?

    Taxi ranks are located on the ground floor outside T1 and in the T4 Transport Hub. For your safety you should not accept any offer of taxi services outside of the designated taxi ranks at Terminals 1 and 4.

    See more about taxis.

  • Where do regional, direct, group and charter bus services drop off and pick up passengers?

    You can connect with all bus services at the Terminal 4 Transport Hub

  • Where do I catch a bus at Melbourne Airport?

    Regional, direct, group and charter buses all depart from the Terminal 4 Transport Hub.

    SkyBus operate an express service carrying travellers to and from the airport via the CBD, St Kilda and Frankston. They are located outside the main entrance of Terminal 4.

  • How often does the Value Car Park courtesy bus run?

    The FREE shuttle service operates 24/7 every 15 minutes. 

  • How can I travel to Melbourne CBD from the airport?

    You have a number of options to travel to Melbourne Airport from the CBD:

    • Private car with many parking options at the airport available
    • Ride share cars
    • Taxi
    • Car Rental
    • SkyBus Express Bus Service runs a regular express service from Melbourne Airport to the City Centre every 10 minutes, 24/7
    • A number of other bus services operate from the airport to areas throughout Victoria. Information on destinations and schedules can be obtained from information desks within the airport, or through link below. These bus companies are authorised by Public Transport Victoria and Melbourne Airport to provide regular passenger services from the airport.

    View more information on transport options to Melbourne Airport.

  • What is the cost of a rideshare service

    Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders.You can get fare estimates on the respective rideshare operators websites.There is a charge to use a rideshare service from the airport.The current Rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger.

  • Can you prebook rideshare?

    Scheduled rides are not available for pick-ups at the airport. Use the mobile App to make a standard Uber booking.

  • What rideshare services are available?

    Rideshare services available include uberX, UberBLACK, Ola, Didi and GoCatch. Rideshare drivers pick up travellers from two locations: Qantas, International and Virgin Australia passengers from lane 1 of the forecourt; Jetstar, Rex or Airnorth passengers from level 2 inside the T4 Ground Transport Hub. Passengers can be dropped off anywhere along Departure Drive and the T4 Transport Hub drop off zone on level 1. This is the same for all the public drop off zones. Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders. You can get fare estimates on the respective rideshare operators websites. There is a charge to use a rideshare service from the airport. The current rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger. For further information, please click here.

  • Where do I catch a taxi?

    Taxi ranks are located on the ground floor outside T1 and in the T4 Transport Hub. For your safety you should not accept any offer of taxi services outside of the designated taxi ranks at Terminals 1 and 4.

    See more about taxis.

  • Where do I catch a bus at Melbourne Airport?

    Regional, direct, group and charter buses all depart from the Terminal 4 Transport Hub.

    SkyBus operate an express service carrying travellers to and from the airport via the CBD, St Kilda and Frankston. They are located outside the main entrance of Terminal 4.

  • Where does the Value Car Park courtesy bus stop?

    There are 8 stops in the Value Car Park, with stops at Terminal 4 (with a short walk to T2 and T3) and a second stop at Terminal 1. View courtesy bus map here. 

  • How often does the Value Car Park courtesy bus run?

    The FREE shuttle service operates 24/7 every 15 minutes. 

  • What is the cost of a rideshare service

    Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders.You can get fare estimates on the respective rideshare operators websites.There is a charge to use a rideshare service from the airport.The current Rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger.

  • Can you prebook rideshare?

    Scheduled rides are not available for pick-ups at the airport. Use the mobile App to make a standard Uber booking.

  • What rideshare services are available?

    Rideshare services available include uberX, UberBLACK, Ola, Didi and GoCatch. Rideshare drivers pick up travellers from two locations: Qantas, International and Virgin Australia passengers from lane 1 of the forecourt; Jetstar, Rex or Airnorth passengers from level 2 inside the T4 Ground Transport Hub. Passengers can be dropped off anywhere along Departure Drive and the T4 Transport Hub drop off zone on level 1. This is the same for all the public drop off zones. Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders. You can get fare estimates on the respective rideshare operators websites. There is a charge to use a rideshare service from the airport. The current rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger. For further information, please click here.

  • Where do I catch a taxi?

    Taxi ranks are located on the ground floor outside T1 and in the T4 Transport Hub. For your safety you should not accept any offer of taxi services outside of the designated taxi ranks at Terminals 1 and 4.

    See more about taxis.

  • Where do regional, direct, group and charter bus services drop off and pick up passengers?

    You can connect with all bus services at the Terminal 4 Transport Hub