Accessible facilities

There are accessible toilet facilities located throughout all terminals. 

For specific locations, please see the list below. You can also explore the entire airport with our interactive digital airport map or visualise your journey through the International Terminal with our Virtual 3D Guide which covers Terminal 2 and our Airport Assist onsite mobility hubs.

Terminal 1: Qantas domestic

T1 Departures (after security)
• T1 Departures (level 1) – near Icons Victoria
• T1 Departures (level 1 concourse) – near gate 2
• T1 Departures (level 1 concourse) – near gate 21
• T1 Departures (level 1 concourse) –  opposite the Qantas Lounge

T1 Arrivals
• T1 Arrivals (ground floor) – near baggage reclaim 2

T2: International 

T2 Departures (before security)
• T2 Departures check-in (level 1) – near check-in zone M, walk towards T1 (Qantas domestic check in), opposite Nooodles
• T2 Departures check-in (level 1) – near check-in zone F, opposite Axil Coffee Roasters

T2 Departures (after security)
• T2 Departures (level 1) – after Duty Free
• T2 Departures (level 1) – opposite ST.ALi
• T2 Departures (level 1) – opposite gate 3
• T2 Departures (level 1) – near gate 15
• T2 Departures (level 1) – opposite gate 16
• T2 Departures (level 1) – between gate 16 and 18

T2 Arrivals
• T2 Arrivals (ground floor) – passenger arrival corridor (before duty free)
• T2 Arrivals (ground floor) – baggage reclaim, between baggage carousel 2 and carousel 4
• T2 Arrivals (ground floor) – baggage reclaim, opposite carousel 7
• T2 Arrivals hall (ground floor) – opposite Smartcarte luggage storage 

Terminal 3: Virgin Australia domestic and
Terminal 4: Jetstar domestic, Rex, Link

T3 and T4 Departures (before security)
• T3 Virgin Australia check-in (level 1) –  behind Virgin check-in counters, near oversized baggage
• T3 Virgin Australia check-in (level 1) –  towards T2 / opposite Axil Coffee Roasters
• T4 Check-in (ground floor) – between Rex and Jetstar check-in
• T4 Baggage reclaim hall (ground floor) – opposite carousel 5
• T3 and T4 Security screening (level 1) – near the lift

T3 and T4 Departures (after security)
• T3 Virgin Australia departures (level 1) – near Gate 2
• T4 Departures lounge (level 1) – near McDonald’s
• T4 Departures lounge (level 1) – near Sunglass Hut
• T4 Departure gates (level 1) – near Gate 12
• T4 Jetstar departures (level 1) – opposite Gate 41
• T4 Regional departures (ground floor) – at Gate 30 (Rex and Link)

T3 and T4 Arrivals
• T3 Virgin Australia arrivals (ground floor) – baggage reclaim, opposite carousel 1
• T4 Baggage reclaim hall (ground floor) – opposite carousel 5

Car Park

• T123 Transport hub (ground floor lobby) - opposite lifts
• T4 Transport Hub (ground floor, multi-storey car park) - near the lifts

Accessible adult change facilities are equipped with a ceiling hoist and change table. Below is a list of the specific locations in arrivals and departures. See maps.

Terminal 1 Qantas Domestic

•  T1 Departures (after security, level 1) – across from the Qantas Lounge
•  T1 Departures (after security, level 1 concourse) – near Gate 21

Terminal 2 International

• T2 Departures (after security) – take the escalator or lift at Gate 7 down to concourse level

Terminal 3 Virgin Australia domestic and Terminal 4 Jetstar domestic, Rex, Link

• T4 Check-in and baggage reclaim hall (before security, ground floor) – opposite carousel 5
• T3 Virgin Australia Domestic (after security, level 1) – near Gate 4
• T4 Departure food court (after security, level 1) – next to McDonald’s

If you need a wheelchair or other assistance at Melbourne Airport, there are three types of Accessibility Assistance to be aware of: (1) Melbourne Airport Assist, (2) Melbourne Airport After Hours Help and (3) Terminals Assistance (Airline Support).

Melbourne Airport Assist (kerbside assistance) is the help you may need getting from your transport to check-in inside the terminals, or from baggage claim to onward transport. Sometimes friends and family help with this and so you may not need this assistance. Airport Assist operates Monday to Sunday: 6am – 10pm. You can pre-book with at least 24 hours' notice or call on the day of travel.

Melbourne Airport After Hours Help is for assistance outside Melbourne Airport Assist's operating hours. It is available between 10pm - 6am, 7 days a week. After Hours Help must be booked 24 hours before travel. 

Terminals Assistance is the help you may need getting from check-in to your airline seat, or from your airline seat to baggage claim. It is provided by the airline. Friends and family will not be able to help navigating security, custom and immigration. To arrange help from check-in to getting on the plane; or from your seat in the plane to the baggage carousel, contact your airline in advance. (Note: Melbourne Airport staff cannot help with this assistance, due to Occupational Health and Safety regulations.)

Please visit our Special Assistance contact page for more information.

Below is a list of animal relief locations throughout the airport:

Outside Terminal 4 (cross Departure Drive to the grassed area).

 Terminal 1 (T1) Qantas domestic departures (after security, level 1) – opposite Hungry Jack’s

Terminal 2 (T2) International T2 Ddepartures (after security, level 1) – near gate 15

Terminal 3 and 4, Virgin Australia, Jetstar, Rex and Link departures lounge (after security, level 1) – near Sunglass Hut

There is a variety of hotels near Melbourne Airport with accessible rooms and facilities. To choose your accommodation, please review the prices and features on the hotel's webpage. You can find a list of nearby hotels here.

Melbourne Airport offers support for travellers with accessibility needs in each terminal.

Terminal 1 (Qantas domestic)

For Terminal 1 (Qantas domestic), if you have specific needs please make yourself known to a Qantas Customer Service Agent who will be able to assist with check-in.  For security screening, please advise the ISS security screening staff member. This person is called a Customer Service Officer and will direct you to the appropriate lane and will seek to ensure you have the appropriate assistance throughout the screening process.

Terminal 2 (International)

For Terminal 2 (International), as you enter the international Security precinct, there’s an Assistance, Priority & Crew lane located on the far right of all the queues. If you need extra support let the ISS staff member who is at the entry of the queue area know of your requirements. This person is called a Customer Service Officer and will direct you to use this lane. If the lane is closed during quiet periods, they will direct you into the appropriate lane and will seek to ensure you have the appropriate assistance throughout the screening process.

Terminal 3 & 4 (Virgin, Jetstar, Rex and Link domestic)

The Terminal 3 & 4 (Virgin, Jetstar, Rex and Link domestic) screening point is a combined security precinct for these airlines. There’s a dedicated Staff & Assisted Lane on the left-hand side. This is clearly marked. If you need extra support let the ISS security staff member who is at the entry of the queue area know of your requirements. This person is called a Customer Service Officer and will direct you to this lane. If the lane is closed during quiet periods, they will direct you into the appropriate lane and will seek to ensure you have the appropriate assistance throughout the screening process.

Melbourne Airport Security staff are here to assist. It’s important that you communicate directly with them to ensure they assist in the way that best suits your specific needs.

Visit our online mobility hub for more information on all the accessible facilities and services around the airport.