Baggage information

For assistance regarding lost, delayed, or damaged baggage, we recommend reaching out to your airline. Please note that some airlines may delegate the handling of such issues to a ground handling agency. Relevant contacts are listed below.

Airline	IATA code	Baggage company	Phone number	Email
Air Asia	D7, QZ	Swissport	03 9121 0428	[email protected]
Air China	CA	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
Air India	AI	Swissport	03 9121 0428	[email protected]
Air New Zealand	NZ	Swissport	03 9121 0428	[email protected]
Asiana Airlines	OZ	Swissport	03 9121 0428	[email protected]
Batik Air	OD	Swissport	03 9121 0428	[email protected]
Cathay Pacific	CX	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
Cebu Pacific	5J	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
China Eastern	MU	Swissport	03 9121 0428	[email protected]
China Southern	CZ	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
China Airlines	CI	Menzies	0424 751 146 0448 108 044
Delta Airlines	DL	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
Emirates	EK	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
Etihad Airways	EY	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
Fiji Airways	FJ	Swissport	03 9121 0428	[email protected]
Garuda Indonesia	GA	Menzies	0424 751 146 0448 108 044
Hainan Airlines	HU	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
Hong Kong Airlines	HX	Swissport	03 9121 0428	[email protected]
Japan Airlines	JL	Swissport	03 9121 0428	[email protected]
Jetstar Australia	JQ	Jetstar	1800 687 374
Juneyao Air	HO	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
LATAM Airlines	LA	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
Link Airways	FC	Link	1300 851 269 02 6123 1999
Malaysia Airlines	MH	Menzies	0424 751 146 0448 108 044
Philippine Airlines	PR	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
Qantas	QF	Qantas	1300 306 980
Qatar Airways	QR	Menzies	0424 751 146 0448 108 044
Rex Airlines	ZL	Rex	13 17 13 (within Australia) +61 2 6393 5550 (outside Australia)	[email protected]
Royal Brunei	BI	Menzies	0424 751 146 0448 108 044
Scoot	TR	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
Shenzhen Airlines	ZH	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
Sichuan Airlines	3U	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
Singapore Airlines	SQ	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
Sri Lankan Airlines	UL	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]
Thai Airways	TG	Menzies	0424 751 146 0448 108 044
United Airlines	UA	Menzies	0424 751 146 0448 108 044
Vietnam Airlines	VN	Menzies	0424 751 146 0448 108 044
Virgin Australia	VA	Virgin Australia	03 8306 6540
Vietjet Air	VJ	Swissport	03 9121 0428	[email protected]
Xiamen Airlines	MF	Dnata	02 9169 4485 (standard line) 02 9169 4494 (Mandarin line)	[email protected]