Overview
This year more than 200 individuals across the airport community were nominated in the 2019 Melbourne Airport Excellence Awards.
Congratulations to Nadia Francken, from Cathay Pacific Airways, who is the winner of the major prize for the night – the Chairman’s Award for Excellence. Nadia's leadership and contribution to the successful Cathay Pacific self-service bag drop and kiosk check-in project was invaluable. The project's positive impact on the customer experience and the improvements that Nadia implemented, which now sees 83% of Cathay passengers using the new system, caught our Chairman's eye and has resulted in Nadia receiving this year's top award and the major prize of $5,000. Bravo, Nadia!
Congratulations also to Matthew Loughnan, from dnata Airport Services, who received the Marc Storti Award for Safety and the other major prize of $5,000. Matthew was recognised for his leadership efforts to materially improve the safety of the airfield. Well done, Matthew!
Melbourne Airport thanks the individuals, teams, organisations and volunteers for their contribution to making an airport that Melbourne can be proud of.
Nominations are now open for the Melbourne Airport Excellence Awards. Nominate now!
Excellence Awards Highlights
2019 Melbourne Airport Excellence Awards winners
Chairman’s Award for Excellence
Nadia Francken
Cathay Pacific Airways
Excellence in Commercial Transport
Collected by Matthew Carney, Chief Operations Officer
Commercial Transport Operator of the Year
Excellence in Customer Service
IKON Services Australia
Excellence in Customer Service - Volunteer
Excellence in Teamwork & Collaboration
Sarah Jacobson - Bevington Group
Excellence in Hospitality Service
Icons
Hospitality Venue of the Year
Barista of the Year
ST. ALi
Excellence in Retail
Billabong
Retailer of the Year
Marc Storti Award for Safety
dnata Airport Services
Spotlight Award
Business Partner of the Year
Lounge of the Year
Excellence in Aviation
Cathay Pacific Airways