Excellence in the Traveller Experience – Individual 

This award category commends individuals from all organisations across the airport estate who consistently put the needs of our travellers first. Award nominees in this category make a significant contribution to the airport holding a special place in the hearts and minds of our travellers, as a place they want to travel to, or through.

Excellence in the Traveller Experience – Organisation 

The work of many organisations contributes to Melbourne Airport’s vision 'to be Australia’s favourite airport destination’. This award category signifies our commitment to working with organisations who consistently deliver the highest standard of interaction with our travellers. 

Excellence in Teamwork & Collaboration (open to any team or group of collaborators who work towards the Melbourne Airport vision)  

Recognising that teamwork can come from both formal structures and impromptu collaborations between staff from different organisations, this award honours the people who unite and extract their best capabilities to achieve success. 

Business Partner of the Year  

Reliable and trusted partners and suppliers are critical to the efficient workings of a 24/7 airport operation. This award pays tribute to the organisations and people within, who have the willingness to consistently work at a level that’s over and above what is negotiated, contracted and expected.  

Excellence in Environment, Social & Governance (entry and judging is separate to the other categories)   

This award recognises the commitment provided by organisations to Melbourne Airport’s performance as a steward of the environment, contributing to the enhancement of the airport’s reputation in the local community, and as a sustainable business. 

Melbourne Airport Spotlight Award (entry and judging is separate to the other categories) 

The Melbourne Airport Spotlight Award shines a light on developments or projects that deliver a unique value or attribute to the airport. This award category is a showcase of ventures, with the winner propelling Melbourne Airport further on the world stage. 

Airline of the Year (entry and judging is separate to the other categories) 

Recovering from the most challenging period in the airport’s history, the prestigious ‘Airline of the Year’ award recognises the dynamic response to international passenger and freight demand, delivering operational consistency across all areas of the traveller experience and the maintenance of safe and secure operations.    

Marc Storti Award for Safety 

This award epitomises Melbourne Airport’s non-negotiable commitment to workplace safety. With a cash prize of $5,000.00, the winner of the Marc Storti Award for Safety exemplifies safety leadership for travellers, visitors and the entire airport community. 

Humanitarian Award (open to anyone working at the airport who embodies the spirit of humanity when interacting and supporting those in need) 

The Humanitarian Award reflects the spirit of humanity that lives within the people who work at Melbourne Airport. This award is the heart of Melbourne Airport and recognises the personal generosity and care that often outshines professional customer service.  

Barista of the Year (entry and judging is separate to the other categories)  

Melbourne’s love affair with coffee is celebrated in the Melbourne Airport ‘Barista of the Year’ award. Each awards program, the skills of our passionate world-class Baristas are elevated to new levels in this highly competitive and much sought-after category. 

Chairman’s Award for Excellence (open to / selected from the individual category winners, except Barista of the Year) 

The pinnacle of the program, the Chairman’s Award for Excellence recognises the individual who epitomises excellence in the performance of their duties. This award demonstrates an outstanding commitment to going ‘above and beyond’ and comes with a $5,000.00 prize and beautifully crafted trophy.  

Excellence in the Traveller Experience – Individual 

Authenticity: The nominee embodies our vision 'to be Australia’s favourite airport destination’ by consistently demonstrating a level of excellence when interacting with or on behalf of travellers 

Passion: The nominee is visionary, demonstrating courage to innovate and achieve goals in their personal commitment to the traveller 

Accountability: The nominee demonstrates an understanding and has a high regard for the traveller experience, taking responsibility for interactions and their impact on the traveller  

Collaboration: When challenges arise, the nominee not only demonstrates resilience and creativity, but works collaboratively to ensure the traveller experience is a positive one 

Excellence in the Traveller Experience – Organisation ​

Authenticity: The nominee consistently embodies our vision 'to be Australia’s favourite airport destination' by consistently demonstrating a level of excellence when interacting with or on behalf of travellers 

Passion: The nominee believes in and stands by our vision, is committed to bringing a creative voice to challenging issues in the best interest of the traveller experience 

Accountability: The nominee demonstrates an understanding of the traveller experience, is results driven and takes responsibility for interactions with travellers 

Collaboration: The nominee demonstrates a willingness to communicate openly, be resilient and flexible with others in the pursuit of a positive traveller experience 

Excellence in Teamwork & Collaboration 

Authenticity: Each team member possesses a desire to perform at their best, both individually and as a collective. The team as a whole demonstrates trust and acts with integrity 

Passion: A spirit of teamwork is evident in all team members and approach the pursuit of excellence as an equally shared goal  

Accountability: Each team member equally demonstrates a level of personal responsibility and is equally dedicated and united in the pursuit of excellence 

Collaboration: Each individual connects with each other, communicates with respect, building and maintaining trusting relationships that cultivates success 

Business Partner of the Year  ​

Authenticity: The nominee initiates continuous improvement in their partnership with Melbourne Airport, working to consistently produce a level of outperformance  

Passion: The nominee is motivated to act in Melbourne Airport's best interests and is driven by a desire to represent Melbourne Airport at the highest possible level 

Accountability: The nominee is proud to partner with Melbourne Airport, is driven to pursue opportunities that result in performance well beyond expectation 

Collaboration: The nominee values and promotes the collective input from their team and their Melbourne Airport representatives, in the pursuit of excellence​

Marc Storti Award for Safety 

 Authenticity: The nominee takes the initiative to personally contribute to the culture of safety across the airport community  

 Passion: The nominee is self-motivated and driven to ensuring the environment is safe for airport colleagues and travellers  

 Accountability: Leading by example, the nominee embodies safety leadership, consistently demonstrating their commitment to workplace safety  

 Collaboration: The nominee values and prioritises the expertise of a collaborative environment to identify and implement workplace safety solutions  

Humanitarian Award 

 Authenticity: The nominee demonstrates a spirit of humanity when interacting with travellers 

 Passion: The nominee demonstrates altruism, exceeding the level of professional customer service expected in their position  

 Accountability: By demonstrating resilience and creativity when challenges arise, the nominee supports those in need through compassionate and selfless acts 

 Collaboration: The nominee is committed to our vision 'to be Australia’s favourite airport destination’ by their own behaviour and the way in which they interact with colleagues and the broader airport community