Overview
Regular bus operators would be aware that our airport forecourt is the busiest of its kind in Australia due to our single terminal building. Commercial bus users visit the airport often, and therefore operating conditions generally apply to those bus companies to avoid confusing the general public. Detailed terms and conditions are available in the sections below, but the general conditions are as follows.
- No buses (commercial vehicles of greater than 10 seats, including driver) are to access the elevated road of the forecourt (departures), except Wheelchair Accessible Taxis. Penalties apply.
- Buses are to drop-off and pick-up passengers in their dedicated zones, shown in the map below. Casual users are to use the blue Groups and Charters zone.
- Fees are payable and congestion charges apply as shown in the attached table. Take note of the permitted dwell time to avoid congestion charges.
The general definitions of each category are:
Regional Buses, is only for those companies that have contracts with PTV to provide services to specific regions or routes, and are listed on our public web page.
- Hotels and off-airport parking, is for those services only.
- Groups and charters, is the remainder of ad-hoc services, including casual operators.
- Crew Transport, is only for airline crew transfers to and from hotels
Bus operator access terms
All bus operators are required to drop-off and pick-up passengers in their dedicated zones, shown in the map below. Fees are payable and congestion charges apply as shown in the attached table. Take note of the permitted dwell time to avoid congestion charges.
The general definitions of each category are:
- Regional Buses, is only for those companies that have contracts with PTV to provide services to specific regions or routes, and are listed on our public web page.
- Hotels and Off-airport parking, is for those services only
- Groups and charters, is the remainder of ad-hoc services, including casual operators
- Crew Transport, is only for airline crew transfers to and from hotels.
Bus Forecourt Account Management System
We are in the process of upgrading the online Bus Forecourt Account Management System to enhance the user experience and provide all operators with an end-to-end, self-managed website. Self-service is temporarily unavailable.
New Bus Operators
If you are a new business wishing to operate at the Airport, please contact our Customer Service Team at [email protected] or on 03 9297 1318.
Existing Bus Operators
If you require assistance with any changes to your existing Bus Payment account, please contact our Customer Service Team at [email protected] ensuring that you include all required details in order to effectively action your requests.
These required details will include:
Updating company information i.e contact names, phone numbers and emails
- Registered company name
- Clear instructions on the changes required
Add/delete vehicles from the fleet
- Registered company name
- Vehicle registration, make, model and seating capacity
Vehicle permits
- Registered company name
- Registered postal address
- Vehicle registration, make, model and seating capacity
Payments & invoicing enquiries
- Registered company name
- Invoice number and / or invoicing period