Car parks are busy

ALL car parks are very busy over the Easter period, with limited drive-up spots available. Please consider alternative transport options. Please have your QR code ready for a smooth entry and exit. Our roads and car parks may have changed since your last visit. Due to ongoing construction in the T123 car park pick-up and drop-off areas, passengers should plan for potential delays of up to an hour during peak times. Learn about the Naarm Way Stage 2 project to plan ahead: https://www.melbourneairport.com.au/plan-ahead. To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, just a short 10-minute walk from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for drop-offs or Level 1 for pick-ups. Thank you for your patience.

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Customer Care Volunteer Program

About the CCVP

Melbourne Airport is proud to co-ordinate the Customer Care Volunteer Program (CCVP).

The CCVP has been running since 2012 and was set up to provide visitors with a strong sense of welcome, while assisting them with information and practical needs.

The program aims to create a great traveller experience by welcoming all passengers and visitors to the airport, while providing accurate and courteous information about the airports’ services and facilities.

Melbourne Airport is enhancing the visitor experience for travellers and visitors from the very moment they land in the world’s most liveable city. Our team of dedicated volunteers work throughout the airport across the morning, afternoon and evening, every day of the year.

The Role of a Customer Care Volunteer

To help create a great traveller experience by welcoming all passengers and visitors to the airport, while providing accurate and courteous information about the airports’ services and facilities. Volunteers also report safety and security issues.

Benefits of becoming a Customer Care Volunteer

Are you looking for a meaningful and stimulating volunteering experience in tourism customer service?

Become part of a dedicated and enthusiastic team who genuinely care about what they do, and have a passion for Melbourne and everything it can offer to its visitors.

Not only is it a great opportunity to make friends and industry connections, it’s also a way to utilize your skills in a different way, or learn some new skills.

 All volunteers receive:

  • Free car park within walking distance of the terminal
  • Free uniform
  • Reimbursement for reasonable travel expenses
  • Invitations to corporate functions and training opportunities
  • An unrivalled feeling of satisfaction from being an ambassador for Melbourne

Requirements of a Customer Care Volunteer

  • Friendly, outgoing personality and a strong team orientation
  • Customer focused with the ability to firmly direct passengers
  • Active listening, understanding and responding skills
  • The ability to adapt to a high change environment
  • Physical ability to perform the volunteer role (i.e. ability to stand for a 4 hour shift and move about the terminal as needed)
  • Ability to converse in English – additional languages are also highly desirable (i.e. Mandarin)
  • Commitment to attend a minimum one hour shift per week
  • Over the age of 18

Interested in volunteering? Fill in our online application form.