Experience Ambassador Volunteer Program

Melbourne Airport is proud to coordinate the Experience Ambassador Volunteer Program (EAVP).

The EAVP has been running since 2012 and was established to provide visitors with a strong sense of welcome, while assisting them with information and practical needs.

The program aims to create a great traveller experience by welcoming all passengers and visitors to the airport, while providing accurate and courteous information about the airport’s services and facilities.

Melbourne Airport is enhancing the visitor experience for travellers and visitors from the very moment they land in the world’s most liveable city. Our team of dedicated volunteers work throughout the airport across the morning, afternoon and evening, every day of the year.

To help create a great traveller experience by welcoming all passengers and visitors to the airport, while providing accurate and courteous information about the airport’s services and facilities. Experience Ambassadors also report safety and security issues.

Are you looking for a meaningful and stimulating volunteering experience in a bustling and buzzing environment; where no two days are the same; where you’re working amongst a group who love what they do and keep coming back?

Our Melbourne Airport Experience Ambassadors are a group of passionate and committed volunteers who love all things about the airport and generously donate their time to support travellers throughout Melbourne Airport. You’ll find them across the terminals, especially during peak travel periods, offering a warm welcome, friendly assistance and local insight.

Each of our 80+ Ambassadors completes a comprehensive training program, equipping them with an in-depth understanding of the airport environment as well as tourism experiences across Victoria. From navigating terminal layouts to suggestions on accommodation, transfers and tours, our ambassadors are ready with helpful answers and supported by the accredited visitor centre team, located on the ground level of Terminal 2.

With volunteers from a wide range of professional backgrounds, the program brings together an impressive breadth of skills, enabling us to assist travellers from all over the world. Collectively, they contribute exceptional customer service, going the extra mile to make each visitor’s experience easier and more enjoyable.

You can easily spot the Melbourne Airport Experience Ambassadors in their distinctive melon blazers.

All volunteers receive:

• Free car park
• Free uniform set
• Invitations to corporate functions and training opportunities
• Invitations to experience local tourism experiences in Melbourne and Greater Melbourne
• An unrivalled feeling of satisfaction from being an ambassador for Melbourne

• Friendly, outgoing personality and a strong team orientation
• Customer focused with the ability to firmly direct passengers
• Active listening, understanding and responding skills
• The ability to adapt to a high change environment
• Physical ability to perform the volunteer role (i.e. ability to stand for a 4 hour shift and move about the terminal as needed)
• Ability to converse in English – additional languages are also highly desirable (i.e. Mandarin)
• Commitment to attend a minimum one hour shift per week
• Over the age of 18

Interested in volunteering? Fill in our online application form.