Melbourne Airport named Australia’s best.

Thousands of people who work at the airport were also recognised, with the team awarded Best Airport staff in Australia/Pacific.

Known as the Oscars of the airport industry, the awards are based on passenger evaluations of infrastructure and service quality standards across more than 550 global airports.

Melbourne Airport CEO Lorie Argus said the awards recognised the significant investment the airport had made in terminal facilities, airfield infrastructure and staff training over the past 12 months.

“Customer service is at the heart of what we do, and we’re incredibly proud of the work our team puts in to give our passengers the best experience they can.

“Our ‘Stepping Forward’ program ensures all airport staff, whether they’re cleaners, plumbers, security or corporate are trained to help make the travel experience as easy as possible for our passengers.

“We’ve also listened to our travellers and heard what they’ve told us about where we need to improve.

“For example, we’ve invested more than $40 million upgrading our toilets and rest rooms, which have gone from being one of our biggest cause of complaints to one of our biggest sources of pride.

“Our new toilets feature upgraded family rooms, all gender restrooms, Changing Places (adult change) and Assistance Animal Relief areas.

“We’ve also removed two of our biggest passenger bottlenecks in Terminal 3 by linking it with Terminal 4, consolidating the security checkpoints and introducing the latest screening technology.

“Currently much of our focus is on Terminal 1, which we believe will be Australia’s best domestic terminal when upgrade works are completed later this year.

“Our aim is to be Australia’s favourite airport destination, and these awards suggest we are heading in the right direction.”

Melbourne Airport was also named Best Airport in Australia/Pacific at the Skytrax awards in 2021 and 2020.