The car parks at Melbourne Airport are busy

The car parks at Melbourne Airport are busy this week The Value Car Park is nearly sold out Thursday, Friday, Saturday, Sunday and Monday. If you do have a car park booking, please arrive 30 minutes earlier than usual and have your QR code ready for a smooth entry and exit. Due to ongoing construction in the Terminal T1 T2 T3 car park pick-up and drop-off areas, passengers should plan for potential delays of up to an hour during peak times if you are being dropped off by a loved one, taxi or Uber. To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, which is a 10-minute walk to and from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for drop-offs or Level 1 for pick-ups. Thank you for your patience while we are building your airport.

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Melbourne Airport named Australia’s best.

Thousands of people who work at the airport were also recognised, with the team awarded Best Airport staff in Australia/Pacific.

Known as the Oscars of the airport industry, the awards are based on passenger evaluations of infrastructure and service quality standards across more than 550 global airports.

Melbourne Airport CEO Lorie Argus said the awards recognised the significant investment the airport had made in terminal facilities, airfield infrastructure and staff training over the past 12 months.

“Customer service is at the heart of what we do, and we’re incredibly proud of the work our team puts in to give our passengers the best experience they can.

“Our ‘Stepping Forward’ program ensures all airport staff, whether they’re cleaners, plumbers, security or corporate are trained to help make the travel experience as easy as possible for our passengers.

“We’ve also listened to our travellers and heard what they’ve told us about where we need to improve.

“For example, we’ve invested more than $40 million upgrading our toilets and rest rooms, which have gone from being one of our biggest cause of complaints to one of our biggest sources of pride.

“Our new toilets feature upgraded family rooms, all gender restrooms, Changing Places (adult change) and Assistance Animal Relief areas.

“We’ve also removed two of our biggest passenger bottlenecks in Terminal 3 by linking it with Terminal 4, consolidating the security checkpoints and introducing the latest screening technology.

“Currently much of our focus is on Terminal 1, which we believe will be Australia’s best domestic terminal when upgrade works are completed later this year.

“Our aim is to be Australia’s favourite airport destination, and these awards suggest we are heading in the right direction.”

Melbourne Airport was also named Best Airport in Australia/Pacific at the Skytrax awards in 2021 and 2020.