Car parks are busy

ALL car parks are very busy this week, with limited drive-up spots available. Please consider alternative transport options. Please have your QR code ready for a smooth entry and exit. Our roads and car parks may have changed since your last visit. Due to ongoing construction in the T123 car park pick-up and drop-off areas, passengers should plan for potential delays of up to an hour during peak times. Learn about the Naarm Way Stage 2 project to plan ahead: https://www.melbourneairport.com.au/plan-ahead. To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, just a short 10-minute walk from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for drop-offs or Level 1 for pick-ups. Thank you for your patience.

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Melbourne Airport wins two top SkyTrax awards
9.8.21

Melbourne Airport has been named Best Airport in Australia/Pacific for the second consecutive year, thanks to the feedback of travellers taking part in the world’s largest aviation customer service poll, run by SkyTrax.

Melbourne was also one of two Australian airports to receive the COVID-19 Excellence Award – a new category recognising airports that provide the highest health, hygiene and safety protocols in response to the pandemic.

Melbourne Airport CEO Lyell Strambi said he was proud passengers had recognised the airport’s ongoing efforts to improve the traveller experience.

“A seamless traveller journey is what we strive for, so it’s wonderful to know our upgrades are reflected positively through the eyes of the traveller,” he said.

“Despite the challenges of COVID, we know demand for air travel will return, which is why we continued with many major projects last year; ranging from upgrading the international arrivals hall to expanding our taxiway network.

“We’re always assessing how to best support passengers, especially during such difficult times, and in response to the pandemic we not only added hygiene measures but also worked closely with government and external agencies to implement new airport processes.

“Part of this work involved setting up a vaccination hub for quarantine and border workers, we established a high-risk arrivals zone separate to green-zone arrivals, and introduced a COVID-surveillance testing site used by hundreds of airport staff weekly. Our work in this space continues to evolve as we respond to the changing nature of COVID and its impacts on the travel industry.

“Our commitment to creating an airport that Melbourne can be proud of remains and we’re delighted our travellers value the changes we’ve implemented over the past 18 months.”