We'd love to hear your stories - big or small! Your story can inspire others, whether through a moment of kindness, quick thinking, or simply going above and beyond. Scan the QR code or click here to share.
Your learning journey doesn’t stop here. Access additional resources, tools, and tips to help you continue delivering world-class customer service.
Scan the QR code or click here to continue your learning.
Stepping Forward is made up of multiple sessions – each one focusing on a different part of the traveller experience. You’ve taken the first step. Additional session dates include: 01 May, 27 May, and 24 June 2025.
