Stepping Forward Sessions

Welcome to the Stepping Forward portal. We’re excited to have you on board as we work together to build a world-class customer service experience at Melbourne Airport. Here you'll find all the tools and resources related to the Stepping Forward Program.

Share a story!

We'd love to hear your stories - big or small! Your story can inspire others, whether through a moment of kindness, quick thinking, or simply going above and beyond. Scan the QR code or click here to share.

Keep learning

Your learning journey doesn’t stop here. Access additional resources, tools, and tips to help you continue delivering world-class customer service.

Scan the QR code or click here to continue your learning.

What’s next?

Stepping Forward is made up of multiple sessions – each one focusing on a different part of the traveller experience. You’ve taken the first step. Additional session dates include: 13 May, 10 June, 05 August, and 14 October 2026.

Enter here

Stepping Forward Program

Welcome to the Stepping Forward portal. We’re excited to have you on board as we work together to build a world-class customer service experience at Melbourne Airport. Here you'll find all the tools and resources related to the Stepping Forward Program.

Share a story!

Keep learning

What’s next?

Enter your best traveller-focused Stepping Forward success story for a chance to win FREE terminal parking for a month.