New Pick Up & Drop Off now open

Our new free Pick Up and Drop Off zones for Terminals 1 (Qantas), 2 (International) and 3 (Virgin Australia) are now open in the T123 Transport Hub. There are no changes to T123 Car Park, car rental return, buses, shuttles or coaches, or Pick up for Uber, Taxi or rideshare. We know it's a big change but we have extra support available every step of the way. Visit the Pick Up and Drop Off Hub for information on accessibility assistance available, our Journey Planner tool, FAQs and more: https://www.melbourneairport.com.au/pick-up-and-drop-off-hub

Pick Up & Drop Off Hub
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Stepping Forward Program

Welcome to the Stepping Forward portal. We’re excited to have you on board as we work together to build a world-class customer service experience at Melbourne Airport. Here you'll find all the tools and resources related to the Stepping Forward Program.

Share a story!

We'd love to hear your stories - big or small! Your story can inspire others, whether through a moment of kindness, quick thinking, or simply going above and beyond. Scan the QR code or click here to share.

Keep learning

Your learning journey doesn’t stop here. Access additional resources, tools, and tips to help you continue delivering world-class customer service.

Scan the QR code or click here to continue your learning.

What’s next?

Stepping Forward is made up of multiple sessions – each one focusing on a different part of the traveller experience. You’ve taken the first step. Additional session dates include: 13 May, 10 June, 05 August, and 14 October 2026.

Enter here

Enter your best traveller-focused Stepping Forward success story for a chance to win FREE terminal parking for a month.