Car parks are busy

ALL car parks are very busy over the Easter period, with limited drive-up spots available. Please consider alternative transport options. Please have your QR code ready for a smooth entry and exit. Our roads and car parks may have changed since your last visit. Due to ongoing construction in the T123 car park pick-up and drop-off areas, passengers should plan for potential delays of up to an hour during peak times. Learn about the Naarm Way Stage 2 project to plan ahead: https://www.melbourneairport.com.au/plan-ahead. To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, just a short 10-minute walk from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for drop-offs or Level 1 for pick-ups. Thank you for your patience.

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Taxi Management System
10.3.23

Overview

Melbourne Airport Taxi Access Fees are charged directly to the CityLink accounts associated with the vehicle’s e-TAG and will be separately identified on the statement or invoice.

Taxis are required to carry on board an e-TAG and have an active CityLink account to access the taxi holding areas, Forecourt and T4 Transport Hub.

Using the Taxi Management System

As a taxi operator or driver you should ensure that you have an e-TAG fitted in each taxi linked to an active CityLink account.

A taxi operator will need to apply funds to a blacklisted Transurban account to allow use of the system. If funds are paid in the morning, drivers will be able to use the system from midnight but if funds are paid in the afternoon this will be delayed for a further 24 hours. Low balance warnings are given by the system to help drivers maintain a valid account.

When using the System, drivers will hear one e-TAG beep as they pass the tolling point at the Primary Holding Area Exit where payment is taken. Drivers will hear four e-TAG beeps if their accounts are suspended. If accounts are suspended, entry into the Secondary Holding Area will not be granted.

The system has three locations with e-TAG readers:

  • Primary Holding Area Entry – e-TAG readers are used for direct messaging to drivers. Messages relating to their account status are displayed on a digital sign. No charging happens at this Entry.
  • Primary Holding Area Exit – this is the only location where a payment can be taken by the e-TAG readers.
  • Secondary Holding Area Entry – e-TAG readers are used here to confirm that drivers have already made a payment. No charging happens at this Entry.

    To avoid issues, drivers should ensure that e-TAGs are attached to the vehicle's windscreen in accordance with CityLink instructions.

    Taxis won’t be able to access the taxi holding areas, Forecourt or the T4 Transport Hub at Melbourne Airport, if:
  • they forget their e-TAG
  • they are travelling on a CityLink pass
  • their account is suspended.

To ensure you keep your account active and your trip as smooth as possible, please visit Linkt to find out more: https://www.linkt.com.au/help/tags/tags-taxi-airport-access/melbourne

Useful Links

https://www.linkt.com.au/help/tags/tags-taxi-airport-access/melbourne