The car parks and roads at Melbourne Airport are very busy today

All car parks at Melbourne Airport are nearly sold out today. If you don't have a booking, consider alternate forms of transport to come to the airport. If you do have a booking, allow extra time to find a spot and have your QR code ready for a smooth entry. If using the Terminal 4 car park including pick up and drop off, please note Naarm Way is closed until mid November. To access the T4 car park, please exit the Tullamarine Freeway at Exit 18 on Mercer Drive, then turn right at the Airport Drive roundabout and follow the signs to the Terminal 4 car park. Proceed to Level 2 for drop-offs or Level 1 for pick-ups. Due to ongoing construction in the Terminal 1,2,3 car park pick-up and drop-off areas, passengers should plan for potential delays of up to an hour during peak times if you are being dropped off by a loved one, taxi or Uber.  Thank you for your patience while we are building your airport.

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Taxi Management System
10.3.23

Overview

Melbourne Airport Taxi Access Fees are charged directly to the CityLink accounts associated with the vehicle’s e-TAG and will be separately identified on the statement or invoice.

Taxis are required to carry on board an e-TAG and have an active CityLink account to access the taxi holding areas, Forecourt and T4 Transport Hub.

Using the Taxi Management System

As a taxi operator or driver you should ensure that you have an e-TAG fitted in each taxi linked to an active CityLink account.

A taxi operator will need to apply funds to a blacklisted Transurban account to allow use of the system. If funds are paid in the morning, drivers will be able to use the system from midnight but if funds are paid in the afternoon this will be delayed for a further 24 hours. Low balance warnings are given by the system to help drivers maintain a valid account.

When using the System, drivers will hear one e-TAG beep as they pass the tolling point at the Primary Holding Area Exit where payment is taken. Drivers will hear four e-TAG beeps if their accounts are suspended. If accounts are suspended, entry into the Secondary Holding Area will not be granted.

The system has three locations with e-TAG readers:

  • Primary Holding Area Entry – e-TAG readers are used for direct messaging to drivers. Messages relating to their account status are displayed on a digital sign. No charging happens at this Entry.
  • Primary Holding Area Exit – this is the only location where a payment can be taken by the e-TAG readers.
  • Secondary Holding Area Entry – e-TAG readers are used here to confirm that drivers have already made a payment. No charging happens at this Entry.

    To avoid issues, drivers should ensure that e-TAGs are attached to the vehicle's windscreen in accordance with CityLink instructions.

    Taxis won’t be able to access the taxi holding areas, Forecourt or the T4 Transport Hub at Melbourne Airport, if:
  • they forget their e-TAG
  • they are travelling on a CityLink pass
  • their account is suspended.

To ensure you keep your account active and your trip as smooth as possible, please visit Linkt to find out more: https://www.linkt.com.au/help/tags/tags-taxi-airport-access/melbourne

Useful Links

https://www.linkt.com.au/help/tags/tags-taxi-airport-access/melbourne