• All lost property enquiries must be made online using the below link, in the first instance. If you are at the airport and need help, head to the Visitor Information Desk in Terminal 2 on the ground floor.
• Where possible online forms should contain a local contact number along with an email address. (Please check your junk mail folder, for updates)
• The following items will not be kept or logged : Rubbish - Food and non-alcoholic liquid - Alcoholic liquids which are not in a sealed bottle - Food or Drink containers - Medication - False teeth - Personal hygiene products - Disposable pens and stationery - Baby products such as dummies and bottles - Any items with a bad odour/possible contamination or which may present a biohazard - Credit cards which are not included in a wallet, purse, or bag content.
• All lost passports (only) are handed in to Australian Border Force (ABF). 
• If you have lost an item on a flight/ at an airline lounge or left luggage behind on a flight or carousel, it’s best to contact your airline directly. See here for a comprehensive list of airline contact details.

If you’re at Melbourne Airport and have realised you’ve lost an item, head to the Visitor Information desk located in the Terminal 2 (T2) Arrivals Hall on the ground floor. The desk is operational from 04:00 to 00:00, seven days a week, including all public holidays.

If you discover that you have lost an item when you're at home or at your destination, fill in the form below.