Customer Service
For customer service within the car parks, please use the 'help' intercoms located at the payment machines, entry and exit gates, and on each parking level.
For questions about our car parks or your parking booking, please contact us on +61 3 9297 1318 or fill in this Contact Us form and we'll respond as soon as possible.
Refunds
If for any reason you need to request a refund from us, please fill out the form below and we will get back to you as soon as possible.
Please complete all of the required fields within the Refund Application. In order to help us resolve your query as soon as possible, please attach any supporting evidence such as proof of purchase and car park exit receipts.
All personal information provided as part of this refund application will be collected, used and stored in accordance with the Melbourne Airport Privacy Policy
Overstay Guarantee
With the Melbourne Airport Overstay Guarantee, you won't be charged extra for unforeseen travel changes in certain circumstances*. If your stay is extended due to one of those circumstances, we'll refund any parking overstay charges*.
Overstay Guarantee is available for all online parking booking options – Value, Terminal, or Premium – and guarantees a seamless refund process. You can add it as an optional extra when booking online, subject to a small upfront fee.
For refund requests, please click here. We collect, use, and store all personal information in accordance with the Melbourne Airport Privacy Policy.
Park Assist
Need help locating a spot? Look up!
When entering our multi-level car parks, look out for the ‘Available space’ signs to let you know how many spaces are free on that level.
Once you've selected a level, follow the colour-coded LED lights to indicate available spaces.
Red = Occupied
Green = Vacant
Help Points
Need help in our car parks?
If you need a hand with anything while in our car parks, look out for our help points. Press the button on the intercom to speak to one of our friendly customer service team. They are here to help resolve any issues.
Whether you've lost your keys or ticket, can't locate your car, have a flat battery, or have run out of petrol, our team will help you.
Flexibility
If you have booked your parking and need to change it, you can amend or cancel your parking booking 2 hours prior to your booked arrival time without incurring any extra fees.
To amend or cancel your booking up to 2 hours before your booked arrival time use the Manage my booking function.
Please note, if there is a fare difference for your new booking, you will be required to pay any difference.
If you need to cancel within 2 hours of your booked arrival time, call our customer service team on +61 3 9297 1318
Infringements
Parking infringement notices are issued by Australian Pacific Airports Melbourne (APAM) – the managers and operators of Melbourne Airport. APAM issues these parking infringement notices in accordance with the Airports (Control of On-Airport Activities) Regulations 1997.
As thousands of cars and vehicles travel to and from Melbourne Airport each week, ensuring the safe and efficient flow of traffic is one of our key priorities. Parking infringement notices are a necessary method of regulating and controlling the use of parking spaces at Melbourne Airport for those who park illegally or disobey the parking rules.
Do not ignore a parking infringement notice. You have 28 days after the date the notice is served to either; pay the fine, submit a statutory declaration nominating the driver or to appeal the infringement.
Revenue from parking infringements is received by the Federal Government.
If you wish to have your parking infringement notice dealt with by the Magistrates Court, take no action regarding your notice – legal proceedings will be instigated by Melbourne Airport.
Parking infringement notices are issued by Australian Pacific Airports Melbourne (APAM) – the managers and operators of Melbourne Airport. APAM issues these parking infringement notices in accordance with the Airports (Control of On-Airport Activities) Regulations 1997.
Maps
For all Melbourne Airport parking maps click here.