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    Public pick-up change from 14 November Important works in Melbourne Airport forecourt affecting public pick-up 14/11-12/12 inclusive.  More details here.

    Disability access

    At Melbourne Airport, we have disabled access in a variety of areas around the airport, including within the terminals, as well as in the car parks and pick up/drop off zones.

    For a comprehensive guide to disabled access at Melbourne Airport, download our Disabled Access Facilitation Plan.

    In the terminals

    All of the terminals at Melbourne Airport have travelators and lifts linking the Arrivals level and Departures level.

    If you require a wheelchair within the terminals, most airlines can provide them upon request with prior notification. It’s best to contact your airline directly to organise a wheelchair for your time at the airport.

    Disabled passengers that are not travelling with an airline can contact the Travellers’ Information Service (TIS) to arrange a free wheelchair prior to arriving at the airport. Wheelchairs can be hired for a maximum of 45 minutes and you will require photo ID and a $50 refundable cash deposit.

    The TIS can be contacted on +61 3 9297 1734 and is located on the ground floor of T2 Arrivals. Bookings are essential.

    Please note that due to Occupational Health and Safety regulations, airport staff are unable to provide passengers with any transfer assistance.

    Parking

    Melbourne Airport offers disabled parking across a variety of car parks with close access to the terminals. If you would like to know more about parking at the airport, see here.

    At Terminal T1 T2 T3 disabled parking
    Disabled parking is available on level 1, 2 and 3 adjacent to the lifts. For easy access to T2 (international) and T3 (Virgin domestic), we recommend parking in row F on level 1, 2 and 3. For access to T1 (Qantas domestic), use row M on level 1, 2 and 3.

    Once parked, head to level 2 of the car park and follow the signs to the terminals. This will take you to the sky bridges that give under cover access to the terminals.

    Note that this disabled parking is under cover.

    At Terminal T4 Car Park
    Disabled parking is available in row B and C over level 1 and row B, C and D on level 2.

    For easy access to T4 (Jetstar, Tigerair, REX and Airnorth), use the Transport Hub on the ground level.

    Note that this disabled parking is under cover.

    Business Car Park
    There is one disabled parking bay located close to T1 (Qantas domestic). This park is recommended for passengers travelling from T1, as the other terminals are further.

    Access to the terminals is via an open-air path.

    Long Term Car Park
    For Long Term disabled parking, enter via Terminal Drive and into section A of the car park. Disabled bays are located next to bus shelter A.

    To get to the terminals, go to bus shelter A, which is wheelchair-friendly, under cover, air conditioned and heated. The courtesy shuttle bus will take you to and from the terminals. All courtesy buses are DDA compliant, cater for those with a disability and are wheelchair friendly. Don’t hesitate to ask your bus driver for assistance should you need it.

    Wait zone – disabled
    Designated drop off and pick up bays are located in front of T1, T2 and T3 for disabled passengers. For security reasons, the driver must remain with the vehicle at all times.

    Drop off and pick up bays for T4 are located within the pick up level on level 2 and drop off level on level 1 within the Transport Hub.

    Note that carers assisting passengers with companion cards are eligible for a full parking fee refund if:

    • The carer can prove that the passenger was either departing or arriving on a flight.
    • The passenger has a valid companion card.
    • The carer had parked in the At Terminal T1 T2 T3 or T4 Car Park for 2 hours or less.

    Refund requests can be lodged online here.

    Once you have submitted your refund request, we will contact you to provide evidence that your refund request meets the criteria set out above.

    Pick up and drop off

    Most airlines provide services under prior arrangement to assist disabled passengers being dropped off or picked up at the airport.

    If you require wheelchair assistance, you must request this service when booking your ticket and reconfirm with the airline before travelling. Your airline will also be able to assist with recommending the most convenient drop off and pick up location.

    Designated drop off and pick up bays are located in front of the terminals for disabled passengers. For security reasons, the driver must remain with the vehicle at all times.

    You may arrange with your airline for an employee to assist you on your arrival in Melbourne. Airline staff can escort passengers to special pick up bays on the road alongside the terminal. This allows the driver to collect their car and return to pick up the passenger.

    Toilets

    There are disabled toilet facilities located throughout all terminals.

    For specific locations, please see the maps below.

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    VicRoads estimated travel time from is  25 mins 20 mins