• Check the screens – Find out where you can collect your bags from on the ground floor by looking at the screens situated around the terminal.
• Accessibility – For those requiring a wheelchair, you can hire one free of charge from Qantas prior to your arrival. More information.
• Oversized baggage – Oversized baggage can be collected alongside the carousels.
• Trolley – You can borrow a trolley for a small fee from inside the terminal to help you with your luggage.
• Shopping and food – Indulge in some shopping or have a bite to eat before leaving. Explore what's on offer.
• Wi-Fi – complimentary Wi-Fi is available at the airport in the terminals and the car parks.
• Amenities – Plenty of toilets and drinking water are located in this part of the airport. See maps.
• If you have another flight – If you’re stopping over in Melbourne, you might need to change terminals depending on whether your next flight is international or domestic. You will need to confirm with your airline as to whether you need to collect your luggage before your next flight. For any questions about transiting, ask any of the friendly staff around the airport.
• Airport terminals – While all terminals are in one building at the airport, keep in mind that it can be a long walk between terminals.
• Lost property – All lost property enquiries must be made online using the form found here, in the first instance.
• If you require help – In case of an emergency, you can speak to your closest airline staff or a volunteer and they will be able to assist you.

Consider how you’re going to leave the airport. There are transportation options to suit all budgets.

• Taxi – A taxi to Melbourne City takes around 35 minutes and costs around $55–65, though times and fares can vary. Taxis can be caught on the ground floor outside T1, and between T2 and T3.
• SkyBus – The SkyBus operates three services 24/7 to Melbourne City, St Kilda or Frankston. To the city, this journey takes 30–45 minutes. You can purchase a ticket from one of the ticket booths on the ground level of T1, where you can also find out the departure point for the bus depending on the route.
• Public transport – Public buses arrive and depart from Melbourne Airport on the ground floor of the Transport Hub near T4. To travel, you’ll need a myki card. This journey is around 70 minutes.
• Pick up – If someone is picking you up from the airport and would like to meet you in the terminal, they can park at the At Terminal T1 T2 T3 Car Park. Alternatively, they can park in the wait zone on the corner of Mercer Drive and Melrose Drive for 20 minutes for free and drive up to the pick up point outside T1 once ready to meet you.
• Car hire – There’s a great selection of rental car companies available at Melbourne Airport. You'll find them located across the forecourt from T2.

Before you head to the airport for your flight, there are a number of things you should know to ensure your airport journey goes smoothly from start to finish. Please be sure to check with your airline for baggage limits and the best time to arrive at the airport.

Airport updates – Keep up-to-date with any relevant updates by checking our Twitter page.

• Airport terminals – While all terminals are in one building at the airport, keep in mind that it can be a long walk between terminals.
• Accessibility – For those requiring a wheelchair, you can request one at check in. More information.
• Prams – Prams will need to be checked in with the rest of your luggage. If you require one for your journey through the airport, you can hire one.
• Carry on luggage – Some items cannot be taken in your carry on luggage. All firearms and dangerous goods must be declared to security. See here for a full list.
• Lost property – All lost property enquiries must be made online using the form found here, in the first instance. If you've lost something on a Qantas flight or on a carousel, contact Qantas directly.
• Wi-Fi – Complimentary Wi-Fi is available at the airport in the terminals and the car parks.
• Trolley – You can borrow a Smartcarte trolley for a small fee from outside the terminal to help you with your luggage when you arrive.
• Smoking – Smoking is not permitted anywhere in the terminals, so keep in mind that your last opportunity to do so is before arriving. Note that there is a smoking area outside T1 on level 1.

Consider how you’re going to get to the airport. There are plenty of options for all travellers.

• Airport parking – We have parking to suit different budgets and trip lengths, including Qantas Valet, Business, Long Term and At Terminal T1 T2 T3 parking. Find out more about parking.
• Drop off – Drop off zones are located out the front of T1, T2 and T3 where cars can park for 5 minutes. Those with a disability sticker can remain parked for 15 minutes.
• Taxi – A taxi from Melbourne City takes around 35 minutes and costs around $55–65, though times and fares can vary. This option allows you to be dropped off at the terminal.
• SkyBus – The SkyBus operates three services 24/7 from Melbourne City, St Kilda or Frankston and will transfer you express to the airport. From the city, this journey takes 30–45 minutes. T1 is the last stop when the bus reaches the airport.
• Public transport – Public buses arrive and depart from Melbourne Airport on the ground floor of the Transport Hub near T4. To travel, you’ll need a myki card. This journey is around 70 minutes

Have all of your things ready for check in so dropping off your bags and collecting your boarding pass is a simple process.

• Where to check in – Those flying domestically can check in on the first floor of T1. You’ll need to check your gate number on the screens before heading through security.
• Bag wrapping – Secure Travel is located on the first floor of T2 and can help wrap your bags for protection at a small cost.
• Storage services – Smartcarte is located on the ground floor of T2 and can store your bags for a small cost.
• If you miss your check in – Sometimes these things happen. If you miss your check in time, you can speak to your airline about possible options, head to the airline service desk located at check in or book another flight with Flight Centre on the first floor of T2.