Scheduled Website Maintenance – Online Parking Bookings Unavailable

Online parking bookings will be unavailable from 21:30pm Tuesday, 16th September until 04:00am on Wednesday, 17th September, due to scheduled website maintenance.

Car parks are busy

ALL car parks are very busy this week, with limited drive-up spots available. Please consider alternative transport options. Please have your QR code ready for a smooth entry and exit. Our roads and car parks may have changed since your last visit. Due to ongoing construction in the T123 car park pick-up and drop-off areas, passengers should plan for potential delays of up to an hour during peak times. Learn about the Naarm Way Stage 2 project to plan ahead: https://www.melbourneairport.com.au/plan-ahead. To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, just a short 10-minute walk from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for drop-offs or Level 1 for pick-ups. Thank you for your patience.

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Help & Information
Online Mobility Hub
21.7.25

Your Online Mobility Hub

Welcome to your Online Mobility Hub for Melbourne Airport. It is designed to provide you with all the information you need to plan your trip through the airport if you have accessibility or disability needs.

We hope you find this Online Mobility Hub useful and welcome feedback via email to [email protected]

Contact information and how to book Special Assistance

Contact details if you have accessibility needs and would like help with your journey

Closer, more convenient locations to access taxi and Uber

We’re making it easier for arriving passengers to access taxis and Ubers, with new and improved pick-up zones being introduced from May 2025.

Videos to help plan your journey

The videos have been made by people with lived experience who share tips and insights to help you plan your accessible journey through Melbourne Airport

Finding what you need at the airport

Find out what kind of accessibility facilities are available in each terminal

Making your way in and out of the airport

Find your way in and out of Melbourne Airport with accessible drop off points, parking and assistance.

Planning your journey before you come to the airport

Interactive and printable maps so you can plan your journey

Hidden Disability Program

The Hidden Disability Program is designed to make it easier for people with both visible and non-visible impairments to move through the airport with less stress.

Sensory maps and social stories

Explore our sensory maps and social stories to help you navigate the airport with confidence. These tools highlight sensory zones and provide step by step visual guides for domestic and international departures and arrivals.