Help & Information
Flexible bookings
At Melbourne Airport, we understand that travel plans tend to change. That’s why we offer flexibility in your parking bookings.
If you need to amend or cancel your booking, you can do it online for free up to 2 hours prior to your booked arrival time. Simply head over to the “Manage My Booking” function on our parking page.
If your plans change while your car is already parked, you can easily extend your booking using the same “Manage My Booking” function. Just remember, bookings can only be extended before your original booked exit time has passed, ensuring you stay covered for any unexpected extensions.
Should you need to cancel within 2 hours of your booked arrival time, call our customer service team on +61 3 9297 1318 for assistance.
Please note that if your new booking costs more than your previous one, you’ll need to pay for the difference.
Refunds
If, for any reason, you need to request a refund from us, please fill out the form below and we will get back to you as soon as possible.
To help us process your request quickly, please ensure you have completed all of the required fields and attach any supporting evidence, such as proof of purchase and car park exit receipts.
Rest assured, all personal information provided as part of this refund application will be collected, used and stored in accordance with the Melbourne Airport Privacy Policy
Please be advised the current processing time for parking refunds is around 8-9 business days. Thank you for your understanding and patience.
Parking Refunds Form
Parking bookings FAQs
How do I change my current online booking or time of arrival?
You can easily amend or cancel your booking online using the Manage My Booking feature on our parking page. It’s free of charge but it’s only available for up to two hours before your booked arrival time. If you want to cancel within 2 hours of your booked arrival time, you will need to call our customer service team on +61 3 9297 1318 and they can assist you.
Note that you will be charged for any fare difference between your new and previous booking.
What's the maximum time I can park my car for?
You can book online for up to 45 days of parking. Drive up parking is available for an unlimited time period. However, you'll need to notify us if it's longer than 60 days.
Can I receive a refund if I stay shorter than my pre-booked time?
Once you enter the car park, you won't be able to change your length of stay. You also won't be eligible for a refund if you end up staying shorter than your booking period.
Can I enter the car park earlier or later than my confirmed booking time?
When you book online, you can enjoy a grace period based on the duration of your booking. For bookings shorter than 4 hours, you’ll have a 1-hour grace period both before and after your booked parking time. Bookings longer than 4 hours benefit from a 2-hour grace period, allowing extra flexibility in case of travel changes.
This means you can enter the car park earlier or leave later within your grace period without incurring additional charges. If you arrive before the grace period starts, however, drive up rates will apply, which may differ from the online booking rates.
There’s no penalty or additional charges for entering the car park later than your booked arrival time. However, you will not be entitled to a refund or adjustment on your parking charges. The same applies if you exit the car park before your booked exit time.
How do I change my current online booking or time of arrival?
You can easily amend or cancel your booking online using the Manage My Booking feature on our parking page. It’s free of charge but it’s only available for up to two hours before your booked arrival time. If you want to cancel within 2 hours of your booked arrival time, you will need to call our customer service team on +61 3 9297 1318 and they can assist you.
Note that you will be charged for any fare difference between your new and previous booking.
What's the maximum time I can park my car for?
You can book online for up to 45 days of parking. Drive up parking is available for an unlimited time period. However, you'll need to notify us if it's longer than 60 days.
Can I receive a refund if I stay shorter than my pre-booked time?
Once you enter the car park, you won't be able to change your length of stay. You also won't be eligible for a refund if you end up staying shorter than your booking period.
Can I enter the car park earlier or later than my confirmed booking time?
When you book online, you can enjoy a grace period based on the duration of your booking. For bookings shorter than 4 hours, you’ll have a 1-hour grace period both before and after your booked parking time. Bookings longer than 4 hours benefit from a 2-hour grace period, allowing extra flexibility in case of travel changes.
This means you can enter the car park earlier or leave later within your grace period without incurring additional charges. If you arrive before the grace period starts, however, drive up rates will apply, which may differ from the online booking rates.
There’s no penalty or additional charges for entering the car park later than your booked arrival time. However, you will not be entitled to a refund or adjustment on your parking charges. The same applies if you exit the car park before your booked exit time.