Please note that we are experiencing an increase of enquires due to the border restrictions. The team will be in contact as soon as they can. Thank you for your patience.
Flexibility
Did you know you can amend or cancel your parking booking any time prior to arrival with no fees?
You can amend or cancel your booking yourself online using the Manage my booking option on our website. This service is available up to 2 hours prior to your booked arrival time. If there is a fare difference for your new booking, you will be required to pay any difference.
If you want to cancel within 2 hours of your booked arrival time, you will need to call our customer service team on +61 3 9297 1318 and they can assist you.
Refunds
If for any reason you need to request a refund from us, please fill out the form below and we will get back to you as soon as possible.
Please ensure you have completed all of the required fields within the Refund Application and attach any supporting evidence such as proof of purchase and car park exit receipts.
All personal information provided as part of this refund application will be collected, used and stored in accordance with the Melbourne Airport Privacy Policy (https://www.melbourneairport.com.au/Passengers/Privacy-policy).