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    Travelling through Melbourne | COVID-19

    Updated 29 November

    In light of the current COVID-19 situation, we have provided some resources below to assist you with your journey to the airport.

    Airline information
    The airport is open during this time. If you have a flight booked please contact your airline for travel information. https://bit.ly/3oTS30e

    COVID-19 testing facility
    We have a Covid-19 testing site located in Terminal 1, next to the Doctor’s clinic (before security screening). The facility is run by Histopath Diagnostic Specialists.

    Due to unprecedented demand, Histopath’s express pre-departure COVID-19 testing at Melbourne Airport is now only available on the day of departure. Passengers must show evidence of flight details to be accepted for testing. Please arrive at least 4 or 5 hours prior to check-in time. Please note, testing for domestic passengers is not available at Melbourne Airport.
     
    Border updates
    Please check the relevant state government website listed below for the latest updates before you travel. 

    New South Wales: https://www.nsw.gov.au/covid-19/travel-restrictions
    Australian Capital Territory: https://www.covid19.act.gov.au/travel/entering-the-act
    South Australia: https://www.covid-19.sa.gov.au/restrictions-and-responsibilities/travel-restrictions/sa-border-restrictions
    Queensland: https://www.covid19.qld.gov.au/government.../border-closing
    Western Australia: https://www.wa.gov.au/.../covid-19-coronavirus-travel-and...
    Tasmania: https://www.coronavirus.tas.gov.au/travellers-and-visitors/coming-to-tasmania
    Northern Territory: https://coronavirus.nt.gov.au/travel/quarantine


    Car park booking
    To cancel or change your car park booking, simply click “Manage Booking” at the top of the online booking page to cancel up to 2 hours prior to arrival, totally free of charge: https://bit.ly/3bZCejo.

    To request a refund, please fill out the refund form here and our Parking Customer Service team will get back to you as soon as possible.

    Meet and greet
    Members of the public and non-travellers are allowed into the terminal to pick up their loved ones or see them off on their journey.

    Airport pick-up/drop-off
    Members of the public and non-travellers are allowed into the terminal to pick up their loved ones or see them off on their journey.

    Wearing masks
    Masks are mandatory inside Melbourne Airport and on all flights to and from Melbourne. For information on mask use, please visit DHHS.

    Retailers 
    The food courts are open, with some retailers operating at reduced hours. Please contact the shop or restaurant directly to confirm opening hours. Contact details are available on store listings found here.

    Accommodation/hotels
    PARKROYAL Melbourne Airport is now open. Located at Melbourne Airport, this 4.5-star hotel is connected to the airport terminal by a covered walkway. It is a 2-minute walk from the departure and arrivals lounge. 

    As part of its Pan Pacific Cares pledge, PARKROYAL Melbourne Airport has heightened safety measures in partnership in accordance with Victorian Government protocols and directions. Clean Stay standards in areas that include guest rooms, meeting rooms and dining outlets have been established. The hotel’s highest priority is the safety, comfort and well-being of its guests.
     

    International travel

    The Victorian Government has updated its advice on international arrivals in response to the omicron variant of COVID-19. Fully vaccinated overseas arrivals must quarantine, details on the state’s coronavirus website - https://www.coronavirus.vic.gov.au/information-overseas-travellers

     
    Domestic travel

    Please check the relevant state government website for the latest updates before you travel.

    New South Wales: https://www.nsw.gov.au/.../what-you.../border-restrictions
    Australian Capital Territory: https://www.covid19.act.gov.au/travel/entering-the-act
    South Australia: https://www.covid-19.sa.gov.au/restrictions-and-responsibilities/travel-restrictions/sa-border-restrictions
    Queensland: https://www.covid19.qld.gov.au/government.../border-closing
    Western Australia: https://www.wa.gov.au/.../covid-19-coronavirus-travel-and...
    Tasmania: https://www.coronavirus.tas.gov.au/travellers-and-visitors/coming-to-tasmania
    Northern Territory: https://coronavirus.nt.gov.au/travel/quarantine

    Travel permit

    Domestic travellers

    Effective 6.00pm AEDT 25 November 2021, domestic visitors to Victoria will no longer need to get a travel permit to enter the state, regardless of their vaccination status.

    You are no longer required to quarantine or hold a permit to enter Victoria from another Australian state or territory to visit, work, transit, or if you are a cross-border resident.

    You do not require a permit if you have completed hotel quarantine interstate and wish to enter Victoria.

    You must follow all Directions in place while you are in Victoria. If you start to feel any symptoms of COVID-19, please get tested at one of the many testing sites across Victoria straight away.

    Overseas travellers
    All overseas travellers are required to hold an international passenger travel permit to enter Victoria. Visit Information for overseas travellers for more information.
     

    Flying through Melbourne

    We know some people may feel a little uncertain about air travel, which is why we have taken extra steps to make you feel safe on your journey through the airport.

    There are now hand sanitiser units located in check-in, along each concourse (walk-to-gate), in all of our bathroom facilities and food courts. We have also installed disinfectant wipes in domestic and international departures.

    To minimise crowding we have placed visual aids on the ground in busy areas such as security screening and check-in, plus we have carefully spaced out seating to support physical distancing.

    We’re also working closely with our retailers and contractors to ensure hygiene measures are consistent with government advice.
     
    Our airline customers also have methods to keep travellers safe and to find out more we encourage you to contact the airline you’re flying with.
     

    What you can do to stay healthy


    The most important thing to avoid catching any virus, be it coronavirus, the flu or the common cold, is to wash your hands and avoid touching your face.

    Here's how you can stay safe when travelling:
    • Regularly wash your hands for at least 20 seconds

    • Hand sanitiser is located in all terminals - Arrivals and Departures

    • Cover your sneeze or cough with your arm, not your hands

    • Maintaining distance of 1.5m between other travellers

    What are Australia’s new border control measures? Can I still fly into Australia?

    While all fully vaccinated Australians may leave Australia without an exemption, arrangements for returning to Australia will depend on the state or territory you are travelling to. The Australian Government has announced additional border measures as a precaution to protect Australians from the new Omicron Variant of Concern.

    Visit the relevant state or territory government website for information about the current quarantine requirements that apply in that jurisdiction.

    If you need to transit through a state or territory on your way to your destination state or territory, you may also need to take into account domestic travel restrictions.

    International arrivals will need to demonstrate their vaccination status to the Commonwealth with a vaccine approved or recognised by the Therapeutic Goods Administration. Arrivals will also be required to test negative to COVID-19 within 72 hours of their departure and will be required to undertake testing within 24 hours of arrival into Victoria.

    It is your responsibility to understand and comply with travel restrictions and requirements that apply to you.
     
    For further details please visit the Department of Health website.

    What are the requirements to depart Australia?

    Departure requirements need to be checked off as per the advice of the Department of Home Affairs, these include but are not limited to:
    • Australian citizens and permanent residents aged 12 and over who have received two doses of an approved or recognised vaccine will be able to leave Australia without needing an outwards travel exemption.
    • Children under 12 and those who cannot be vaccinated for medical reasons will also be able to travel overseas without an exemption.
    • Fully vaccinated Australian citizens and permanent residents will need to provide evidence of their vaccination status at airport check-in when departing Australia.
    • You will need to show airline staff your International COVID-19 Vaccination Certificate (ICVC), which you can get through your myGov account. The ICVC will be provided in PDF format for you to print or hold electronically on your phone.
    For more information about getting an ICVC, visit the Services Australia website

    Do security staff change gloves when they pat down people?

    They do not change their gloves, however they sanitise their hands after they search every traveller.

    Can I transit through Melbourne Airport to reach another destination with current travel restrictions?

    If you are a New Zealander, citizen of a Pacific Island Forum country, Timor Leste citizen or resident of New Caledonia or French Polynesia transiting though Australia on your way to or from New Zealand or a Pacific Island Forum Country, you do not need a transit exemption if you have booked a connecting flight to depart Australia within 72 hours of your arriving flight.

    There are however currently no international flights arriving in Melbourne which includes transit flights (with the exception of New Zealand), and we will provide further information when available from the government.

    All other passengers will need to seek an exemption to be allowed to transit through Australia. You can apply online for an exemption.

    The most up-to-date transit information can be found here.

    Are the car parks still open?

    Please note that we are experiencing an increase of enquires due to the border restrictions. The team will be in contact as soon as they can. Thank you for your patience. 

    Our car parks are now open. You can book your parking online here. 

    All bookings are now fully flexible, so you can cancel any time prior to arrival free of charge and a one hour exit grace period applies to all online bookings. For your safety and convenience we’ve also moved to a fully contactless payment system. No need to pull a ticket, simply tap your credit card or swipe your mobile at the gates and you’ll be quickly on your way.
     
    We look forward to welcoming you back to Melbourne Airport for your next trip very soon.

    What increased cleaning methods are in place to combat COVID-19?

    We’ve changed the way we clean to increase how often our cleaners disinfect contact surfaces such as elevator buttons, escalator rails and counter tops. We’ve increased cleaning frequency, with more focus on making sure bathrooms are cleaned every two hours. We’ve also installed hand sanitiser inside all of our amenities, and throughout the precinct we’re promoting hygiene practices in line with government advice.
     

    Can there be exceptions made for taking additional hand sanitiser through international security with the current situation?

    No, there are restrictions around the amount of liquids, aerosols and gels (LAGS) that can be taken through security screening. LAGS may only be taken in your carry-on luggage if they are in containers no more than 100mL in size.
     

    Are cafes and restaurants still open?

    Most of our hospitality venues are open in our domestic terminals, however there are some closures inside International Departures.

    Do I require a negative COVID test to fly?

    Some international airlines require travellers to have a mandatory COVID test prior to their flight. If you are travelling overseas please check the latest requirements on your airline’s website.

    Do I need a permit to enter Victoria?

    Effective 6.00pm AEDT 25 November 2021, domestic visitors to Victoria will no longer need to get a travel permit to enter the state, regardless of their vaccination status.

    You are no longer required to quarantine or hold a permit to enter Victoria from another Australian state or territory to visit, work, transit, or if you are a cross-border resident.

    You do not require a permit if you have completed hotel quarantine interstate and wish to enter Victoria.

    You must follow all Directions in place while you are in Victoria. If you start to feel any symptoms of COVID-19, please get tested at one of the many testing sites across Victoria straight away.

    Can I enter the terminal to drop off or pick up family/friends?

    Members of the public and non-travellers are allowed into the terminal to pick up their loved ones or see them off on their journey.

    Resources

    Information about COVID-19 from relevant Government authorities which is updated regularly. Please check the following resources for the most up-to-date information:
      
    Department of Home Affairs
    Department of Health and Human Services (DHHS)
    Department of Health