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    Travelling through Melbourne | COVID-19

    Updated 12 May

    In light of the current COVID-19 situation, we have provided some resources below to assist you with your journey to the airport.

    Airline information
    If you have a flight booked please contact your airline for travel information. https://bit.ly/3oTS30e

    COVID-19 testing facility
    We have a Covid-19 testing site located in Terminal 1, next to the Doctor’s clinic (before security screening). The facility is run by Histopath Diagnostic Specialists.

    Testing is provided to all international and domestic travellers up to 72 hours prior to departure. Please take note of destination requirements for the timing of your test.
    For testing on the day of departure, please ensure you arrive at least 3 to 4 hours prior to your check in time in order to secure your test and receive your results.

    Phone number: (02) 9878 8173

    International travel

    There are various entry requirements to enter Victoria from an international destination, we recommend checking the government website - https://www.coronavirus.vic.gov.au/information-overseas-travellers.

    For information on what international destinations you can currently travel to, or entry requirements into relevant countries please look here - https://www.corporatetraveller.com.au/resources/covid-travel-map


    Domestic travel

    Please check the relevant state government website for the latest updates before you travel.

    New South Wales: https://www.nsw.gov.au/.../what-you.../border-restrictions
    Australian Capital Territory: https://www.covid19.act.gov.au/travel/entering-the-act
    South Australia: https://www.covid-19.sa.gov.au/restrictions-and-responsibilities/travel-restrictions/sa-border-restrictions
    Queensland: https://www.covid19.qld.gov.au/government.../border-closing
    Western Australia: https://www.wa.gov.au/.../covid-19-coronavirus-travel-and...
    Tasmania: https://www.coronavirus.tas.gov.au/travellers-and-visitors/coming-to-tasmania
    Northern Territory: https://coronavirus.nt.gov.au/travel/quarantine


     
    Car park booking
    To cancel or change your car park booking, simply click “Manage Booking” at the top of the online booking page to cancel up to 2 hours prior to arrival, totally free of charge: https://bit.ly/3bZCejo.

    To request a refund, please fill out the refund form here and our Parking Customer Service team will get back to you as soon as possible.

    Meet and greet
    Members of the public and non-travellers are allowed into the terminal to pick up their loved ones or see them off on their journey.

    Airport pick-up/drop-off
    Members of the public and non-travellers are allowed into the terminal to pick up their loved ones or see them off on their journey.

    Wearing masks
    Masks are no longer mandatory inside Melbourne Airport, however are still required to be worn on all flights to and from Melbourne. For information on mask use, please visit DHHS.

    Retailers 
    The food courts are open, with some retailers operating at reduced hours. Please contact the shop or restaurant directly to confirm opening hours. Contact details are available on store listings found here.

    Accommodation/hotels
    PARKROYAL Melbourne Airport is now open. Located at Melbourne Airport, this 4.5-star hotel is connected to the airport terminal by a covered walkway. It is a 2-minute walk from the departure and arrivals lounge. 

    As part of its Pan Pacific Cares pledge, PARKROYAL Melbourne Airport has heightened safety measures in partnership in accordance with Victorian Government protocols and directions. Clean Stay standards in areas that include guest rooms, meeting rooms and dining outlets have been established. The hotel’s highest priority is the safety, comfort and well-being of its guests.

    HOLIDAY INN MELBOURNE AIRPORT is open and ready to welcome you with their signature smiles.
     
    Located 400m from the airport, guests can request the complimentary shuttle to get to and from the terminals. 

    Take advantage of them being the only hotel in the precinct offering onsite parking, with the Park, Stay and Go package. Plus, at Holiday Inn Kids Stay & Eat Free.
     
    Holiday Inn have enhanced their safety for guests with the IHG Way of Clean Promise which includes enhanced procedures based on the Victorian Governments guidance and advice.

    Digital vaccination certificate

    Please find below the following useful links to receive your digital vaccination certificate for use while in Victoria
    https://www.coronavirus.vic.gov.au/get-your-covid-19-digital-certificate#international-travellers
    https://www.coronavirus.vic.gov.au/get-your-covid-19-digital-certificate
    https://www.servicesaustralia.gov.au/international-covid-19-vaccination-certificate-proof-your-covid-19-vaccinations?context=60091
    https://www.passports.gov.au/guidance-foreign-vaccination-certificates
     

    Flying through Melbourne

    We know some people may feel a little uncertain about air travel, which is why we have taken extra steps to make you feel safe on your journey through the airport.

    There are now hand sanitiser units located in check-in, along each concourse (walk-to-gate), in all of our bathroom facilities and food courts. We have also installed disinfectant wipes in domestic and international departures.

    To minimise crowding we have placed visual aids on the ground in busy areas such as security screening and check-in, plus we have carefully spaced out seating to support physical distancing.

    We’re also working closely with our retailers and contractors to ensure hygiene measures are consistent with government advice.
     
    Our airline customers also have methods to keep travellers safe and to find out more we encourage you to contact the airline you’re flying with.
     

    What you can do to stay healthy


    The most important thing to avoid catching any virus, be it coronavirus, the flu or the common cold, is to wash your hands and avoid touching your face.

    Here's how you can stay safe when travelling:
    • Regularly wash your hands for at least 20 seconds

    • Hand sanitiser is located in all terminals - Arrivals and Departures

    • Cover your sneeze or cough with your arm, not your hands

    • Maintaining distance of 1.5m between other travellers

    Resources

    Information about COVID-19 from relevant Government authorities which is updated regularly. Please check the following resources for the most up-to-date information:
      
    Department of Home Affairs
    Department of Health and Human Services (DHHS)
    Department of Health