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    Coronavirus

    *updated 6 April 2020.
     
    Due to the ongoing COVID-19 outbreak, the Australian Government has implemented travel restrictions. The most up-to-date information can be found here.

    From 9:00pm AEDT 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia. All travellers arriving in Australia must undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival.

    From 12:00pm 25 March 2020 all Australian citizens and permanent residents will be prohibited for travel out of Australia unless exempted. These exemptions are listed below in our FAQ section.
     
    Passengers intending to travel are strongly recommended to check with their airline regarding the status of their flight. You can find airline contact information here.

    If you suspect you may have the novel coronavirus, please call the dedicated hotline on 1800 675 398

    To ensure all Australian's are kept up-to-date with the latest COVID-19 information the Federal Government has released a Coronavirus Australia app and added a feature to WhatsApp.

    Available from the Apple App Store and on Google PlayCoronavirus Australia will assist with accessing accurate and timely information about what is being done by governments around the country in response to COVID-19.

    The WhatsApp feature is another channel being utilised by the government for Australian's to gain access to the most up-to-date and accurate information available.


    We have provided a list of FAQs in relation to COVID-19 for your convenience:

    What are Australia’s new border control measures? Can I still fly into Australia?

    From 9pm on Friday 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia.

    All travellers arriving in Australia must undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival.

    If you arrive in Australia as a non-exempt traveller, your visa may be cancelled and you will either be returned to your home country when flights are available or placed in an alternative place of detention for a quarantine period.

    These arrangements are under constant review as the COVID-19 situation evolves, and will be revised based on updated health advice.
    For more information visit, www.homeaffairs.gov.au or speak to your airline directly.
     

    Restrictions on Australian citizens and permanent residents departing Australia

    From 12:00pm 25 March 2020 all Australian citizens and permanent residents will be prohibited for travel out of Australia unless exempted.

    The following travellers are exempt from the 'outbound' travel restrictions:

    • Persons ordinarily resident in a country other than Australia.
    • Persons whose travel is associated with essential work at offshore facilities.
    • Persons engaged in the day to day conduct of outbound and inbound freight.
    • Persons travelling on official Government business and members of the Australian Defence Force (ADF)
    • Airline and maritime crew and associated safety workers.

    Do security staff change gloves when they pat down people?

    They do not change their gloves, however they sanitise their hands after they search every traveller.

    Can I transit through Melbourne Airport to reach another destination with current travel restrictions?

    If you are a New Zealander, citizen of a Pacific Island Forum country, Timor Leste citizen or resident of New Caledonia or French Polynesia transiting though Australia on your way to or from New Zealand or a Pacific Island Forum Country, you do not need a transit exemption if you have booked a connecting flight to depart Australia within 72 hours of your arriving flight.

    All other passengers will need to seek an exemption to be allowed to transit through Australia. You can apply online for an exemption.

    The most up-to-date transit information can be found here.

    Are the car parks still open?

    See our COVID-19 parking updates page for more information here.

    What happens with mandatory quarantine when I arrive in Melbourne Airport?

    All passengers arriving in Australia will be subject to the Australian Government’s mandatory quarantine period of 14 days at their first Australian destination. Travellers will be provided with suitable accommodation to stay in during this period and will not be permitted to travel domestically (including to their home residence) or continue on any domestic connections until the 14 day mandatory quarantine period has been completed.

    Travellers will be met once they arrive at Melbourne Airport by appropriate Government authorities and taken to their accommodation.
     

    Why isn’t there more hand sanitiser around the airport?

    Health experts recommend hand washing with soap and running water for 20 seconds as being a better form of hand hygiene than using alcohol based sanitisers. We’re encouraging more hand washing by people passing through the terminals by cleaning bathrooms more often and ensuring supplies of soap remain stocked up. We’ve installed hand sanitiser as an extra option to support the way people migrate through our terminals, but we urge everyone to make soap and water their first option – just like it is for the experts who recommend it.
     

    What increased cleaning methods are in place to combat COVID-19?

    We’ve changed the way we clean to increase how often our cleaners disinfect contact surfaces such as elevator buttons, escalator rails and counter tops. We’ve increased cleaning frequency, with more focus on making sure bathrooms are cleaned every two hours. We’ve also installed hand sanitiser inside all of our amenities, and throughout the precinct we’re promoting hygiene practices in line with government advice.
     

    I am transiting through Melbourne before flying to another Australian city. Will I be placed in a quarantine period?

    All passengers arriving in Australia will be subject to the Australian Government’s mandatory quarantine period of 14 days at their first Australian destination. Travellers will be provided with suitable accommodation to stay in during this period and will not be permitted to travel domestically (including to their home residence) or continue on any domestic connections until the 14 day mandatory quarantine period has been completed.

    Travellers will be met once they arrive at Melbourne Airport by appropriate Government authorities and taken to their accommodation.
     

    Can there be exceptions made for taking additional hand sanitiser through international security with the current situation?

    No, there are restrictions around the amount of liquids, aerosols and gels (LAGS) that can be taken through security screening. LAGS may only be taken in your carry-on luggage if they are in containers no more than 100mL in size.
     

    When we arrive in Melbourne with the self-isolation rules, are we still able to take Ubers/Taxi’s/Skybus?

    Yes transport operators are still available at Melbourne Airport 24/7, but you are only able to use these services if you arrive from a domestic destination. You may find some operators running reduced services due to current travel restrictions affecting demand for airport transport. If possible, we recommend checking ahead before you fly.

    If you arrive from an international destination, you will be provided transportation to your appropriate accommodation for the mandatory quarantine period.

    Should we expect increase security wait times if we are arriving from an international destination?

    We’re maintaining a focus on streamlining the arrivals experience for international travellers as much as we can. While there are some additional procedures in place at this time that can add a few minutes to your journey, for the most part the significantly reduced number of passengers passing through the airport means the delays aren’t especially noticeable.

    Why are there still flights from China operating?

    The travel ban applies to foreign nationals departing from countries (China, Iran, South Korea, Italy) under the ban imposed by the Government.  Australian citizens and permanent residents from these countries are still able to enter.
    All passengers on these flights are subject to a health check on arrival and are then required to self-isolate at home for 14 days from the day they departed.  The health check involves a temperature check being undertaken by the Victorian Department of Health & Human Services.
    It’s worth keeping in mind that there remains some demand for travel from Melbourne to China, so many of the flights to and from mainland China are more heavily loaded departing Melbourne than arriving. However, a great deal of air freight is carried on passenger aircraft, so we also welcome these Chinese flights that help to maintain trade links between our countries – something that’s especially important for Victoria’s primary producers exporting into China.
    As per Government advice, Australia will deny entry to anyone who has left or transited a country subject to travel restrictions within the previous 14 days, with the exception of:
    • Australian citizens
    • permanent residents
    • New Zealand citizens resident in Australia
    • immediate family members of Australian citizens and permanent residents including spouses, minor dependants and legal guardians
    • diplomats.

    Are cafes and restaurants still open?

    There are closures across our terminals of our cafes and restaurants. Our most up-to-date open hospitality establishment and reduced hours can be found on our website.
    Melbourne Airport actions

    We are constantly in close contact with the relevant Government agencies in order to ensure we are implementing the appropriate procedures at Melbourne Airport, including mandated screening of incoming passengers. Some specific actions we have taken include:
    • Installing 70 new sanitiser stations across the airport
    • Cleaners onsite 24/7 and all amenities are every two hours
    Resources

    Information about COVID-19 from relevant Government authorities which is updated regularly. Please check the following resources for the most up-to-date information:
      
    Department of Home Affairs
    Department of Health and Human Services (DHHS)
    Department of Health 
     
    How you can stay healthy
     
    The Department of Health and Human Services recommend personal hygiene and frequent hand washing as the best way to prevent illness. This includes:
    • Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
    • Try not to touch your eyes, nose or mouth.
    • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
    • Stay at home if you feel sick. If you take medication make sure you have enough.
    • Phone your doctor or the hotline – 1800 675 398 – if you need medical attention. They will tell you what to do.
    • Continue healthy habits: exercise, drink water, get plenty of sleep.
    • Wearing a face mask is not necessary if you are well.
    • Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.