Adult Change facilities

Adult Change facilities are equipped with a ceiling hoist and change table. 

Below is a list of the specific locations in arrivals and departures. See maps.

• In T4 food court, located next to McDonald's (after security)
• T2 Arrivals Hall, Northern end (near T1) opposite the Australian Border Force office

Airline lounges

We have a number of airline lounges in Domestic and International terminals that service airline passengers and travellers of partner airlines. For specific information on lounges and eligibility requirements, please contact your airline.

Airport location

Melbourne Airport is located approximately 25 km north-west of the city CBD. You can access it by car via the Tullamarine Free in less than 25 minutes.

Please note, travel on the Tullamarine Freeway may require a CityLink pass and consequently incur tolls. To avoid this, another option is to take the Western Ring Road.

If you’re using a rental car to get to the airport, we’d recommend speaking to the rental car company about the use of tolls. If you’re getting to the airport in a taxi, it may also be worth discussing the use of tolls with your driver prior to the trip.

See the specific location and coordinates of the airport on Google Maps.

See maps of the entire airport, as well as terminal and parking-specific maps.

Alternatively, you can download the Melbourne Airport app.

ATMs and Foreign Exchange

Automatic Teller Machines (ATMs) are located throughout the airport as listed below: 

All AUD ATMS only

ATMx by Armaguard    T1 Landside – Departures Level 1 before security opposite Qantas check-in counters

Prosegur                       T1 Airside - Level 1 after security in the food court

ATMx by Armaguard    T1 Landside – Arrivals ground level

ATMx by Armaguard    T2 Landside – In front of AMCAL pharmacy (near Counter A)

Prosegur                       T2 Airside – Departures Level 1 after security before Duty Free

Prosegur                       T2 Airside - Between Sunglass Hut and Gate 2

Prosegur                       T2 Airside - Next to Gate 6

Prosegur                       T2 Airside - Arrivals Baggage Hall

Prosegur                       T3 Mezzanine level – Next to gate E2

Prosegur                       T4 Airside – After security in the food court near the Jetstar Service Desk

Foreign Exchange:

If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.  

Terminal 2 (Before security) Near P check in counter  Open 7am – 10pm  

Terminal 2 (After security)   Near Gate 7                       Open 7am – 2pm

Terminal 2 (Airside)              Near baggage area           Open 7am – 1pm 

Find out more about Prosegur services.

Baby change facilities

Baby change facilities are located throughout each of the airport terminals.

Below is a list of the specific locations in arrivals and departures. See maps.

Arrivals

• T1 – next to Amcal (before security)
• T1 – Northern end of terminal (before security)
• T1 – Southern end of terminal (before security)
• T2 International Arrivals (ground floor) – located between baggage carousel 5 and 6
• T2 International Arrivals, Northern (T1 end) opposite Australian Border Force
• T2 and T3 Arrivals (ground floor) – located in the general public area, in the passageway between T2 and T3
• T3 Domestic Aircraft Gates (mezzanine floor) – located after security screening, near Gate 4
• T4 Domestic Arrivals (ground floor) – located near Go Convenience

Departures

• T1 – southern end of the terminal after security
• T1 – between gates 2 & 4, and gates 4 & 6 after security
• T1 – at Gate 21 after security
• T1 – at Gate 22 after security
• T2 Departures Check-in near McDonald's
• T2 Departures Check-in near Muffin Break
• T2 International Departures (first floor) – located after security screening
• T2 International Departures (first floor) – located after security screening, near Gate 8
• T3 Domestic Departures (mezzanine floor) – located after security screening, near Gate 4
• T3 Domestic Departures (mezzanine floor) – located after security screening, near Gate 11
• T4 Domestic Departures (first floor) – located between McDonald’s and Mecca

Accessible access

Melbourne Airport has accessible access in a variety of areas around the airport, including within the terminals, as well as in the car parks and pick up/drop off zones.

Find out more information about accessible access, including parking, toilets and wheelchairs.

Animal relief locations

Below is a list of animal relief locations throughout the airport:

T1 (after security) –  Departures Level, opposite Hungry Jack's.

T4 (after security) –  toilets next to the Lego store. Also accessible from Terminal 3. 

Medical Centre

Yes, Melbourne Airport Health and Medical Centre is located on level 1 in T1 (Qantas domestic).

Open hours - Monday–Thursday, 8am – 4pm, Friday, 9.30am – 5pm, Closed Saturday, Sunday and public holidays

Melbourne Airport hotels

There are a number of hotels situated close to Melbourne Airport, offering you convenience and comfort.

PARKROYAL Melbourne Airport
PARKROYAL is located mere metres from the terminals, connected to both domestic and international via sky bridge walkways. With 276 spacious guest rooms and an entire floor dedicated to conference and meeting facilities, PARKROYAL is the perfect place to meet, rest or refresh.
Phone: +61 3 8347 2000
Website: https://www.panpacific.com/en/hotels-and-resorts/pr-melbourne-airport.html

Holiday Inn Melbourne Airport
Located just 400 metres from the domestic and international terminals, guests can request the complimentary shuttle bus to get you to and from the airport terminal. Take advantage of the onsite parking included in the Park, Stay and Go package. Plus, at Holiday Inn Kids Stay & Eat Free.
Phone: +61 3 9933 5111
Website: https://melbourneairport.holidayinn.com

Ibis Budget Melbourne Airport
Ibis is a short 5-minute walk (750m) from the airport terminals, and close to food and conveniences. It’s suited to those looking for somewhere to rest their head overnight.
Phone: +61 3 8336 1811
Website: accorhotels.com

Mobile Phone Charging Stations

Phone charging stations are available at various locations in both the International and Domestic terminals.

If you have forgotten your phone charger, don’t worry. You can purchase a charger from the following stores:

• JB Hi-Fi in Terminal 1
• Optus, Vodafone and Welcome Centre in Terminal 2 Arrivals Hall 
• Tech2Go in Terminal 3 and Terminal 4 
• Selected WH Smith stores throughout the airport

Pharmacy/Chemist

Yes, there is a pharmacy in T1, T2 and T4.

Find out more about the Amcal pharmacies in T2 and T4.

Post Office

There is no post office in the terminals however there are two Australia Post mail boxes located at Melbourne Airport – one on Departures Drive (T1 Qantas, Departures end) and one on the ground floor of the Transport Hub near T4 (car park).

Public transport – myki machines

In order to travel on public transport in Melbourne, you’ll need a myki card. Top up or check your card balance at the myki machines located throughout the terminals using cash or EFTPOS/credit card.

Machine locations can be found at:

• T2 Arrivals
• T3 Arrivals
• T4 Baggage Reclaim

More information about public transport in Victoria here.

Where are the toilets and amenities located?

Please visit the maps page to view interactive and printable airport terminal maps for our international terminal (T2) and domestic terminals (T1, T3, and T4).

Showers

Yes, there are shower facilities located in T2. Please note there is no facility to rent towels.

Water fountains

Filtered drinking water fountains are located throughout the terminal in the following areas:

Terminal 1
- T1  M level after security between gate 4 & 6 
- T1  M level after security between gate 8 & 10
- T1  M level after security at gate 21
- T1  M level after security at gate 24

Terminal 2
- T2  Level 1 before security opposite Hungry Jacks
- T2  Level 1 before security behind McDonald’s
- T2  Level 1 after security opposite Hungry Jacks
- T2  Level 1 after security between gates 5 and 7
- T2  Level 1 after security opposite gate 15B
- T2  Level 1 after security opposite gate 16
- T2  Level 1 after security between gates 16 and 18
- T2  Ground floor after security opposite gate 4
- T2  Ground floor after security opposite gate 5
- T2  Ground floor after security opposite gate 16
-T2  Ground floor after security between gate 16 and 18

Terminal 3
- T3  M level after security next to gate 5
- T3  M level after security next to gate 7
- T3  Ground floor baggage reclaim next to the toilet amenities

Terminal 4
- T4  Ground floor of At Terminal T4 car park
- T4  Ground floor before security beside baggage carousels
- T4  Level 1 top of escalators between gates 13 and 15
- T4  Ground floor after security between Jetstar gates
- T4  Level 1 after security next to McDonald's

Toilets

Below is a list of toilet locations throughout the airport:

Terminal 1

• Next to Amcal in the T1/T2 walkway on level 1 (before security)
• Southern end of the terminal on level 1 (after security)
• Northern end of the terminal on level 1 (after security)
• Between gate 2 and 4 on M level (after security)
• Between gate 4 and 6 on M level (after security)
• Between gate 8 and 10 on M level (after security)
• Opposite Newslink on M level (after security)
• At gate 21 on M level (after security)
• At gate 23 on M level (after security)
• At gate 24 on M level (after security)
• At the northern end of the terminal on ground level (before security)
• At the southern end of the terminal on ground level (before security)

Terminal 2

• T2 Departures Check-in near McDonald's
• T2 Departures Check-in near Muffin Break
• At the end of the duty free store on level 1 (after security)
• Opposite Muffin Break on level 1 (after security)
• Between gate 5 and 7 on level 1 (after security)
• Near gate 15b on level 1 (after security)
• Between gate 6 and 8 on level 1 (after security)
• Opposite gate 16 on level 1 (after security)
• Between gate 16 and 18 on level 1 (after security)
• Opposite arrivals gate 16 on ground level (after security)
• Between arrivals gate 16 and 18 on ground level (after security)
• Opposite arrivals gate 5 on ground level (after security)
• Opposite arrivals gate 4 on ground level (after security)
• Next to arrivals gate 2 on ground level (after security)
• Opposite baggage carousel 1 on ground level (after security)
• Between baggage carousels 5 and 6 on ground level (after security)
• Opposite the Australian Border Force Office at the Northern )T1) end of the Arrivals Hall

Terminal 3

• Behind Virgin Australia check in counters on level 1 (before security)
• Near the escalators and booking telephones on Arrivals Level, Ground Floor (before security)
• Opposite gate 2 on M level (after security)
• Opposite gate 3 on M level (after security)

Terminal 4

• Between Tiger Airways and Rex check in on ground level (before security)
• On the ground floor of the At Terminal T4 car park (before security)
• Near Gate 14 (after security)
• At the end of the stairs in the Tiger Airways pier on ground level (after security)
• At gate 30 on ground level (after security)
• Between the Jetstar gates on ground level (after security)
• Next to McDonald's in the main food court on level 1 (after security)
• Between Amcal and security screening on level 1 (before security)
• Beside the baggage carousels on ground level (before security)
• Near Gate 12 (after security)

Adult Change facilities

Adult Change facilities are equipped with a ceiling hoist and change table. 

Below is a list of the specific locations in arrivals and departures. See maps.

• In T4 food court, located next to McDonald's (after security)
• T2 Arrivals Hall, Northern end (near T1) opposite the Australian Border Force office

Baby change facilities

Baby change facilities are located throughout each of the airport terminals.

Below is a list of the specific locations in arrivals and departures. See maps.

Arrivals

• T1 – next to Amcal (before security)
• T1 – Northern end of terminal (before security)
• T1 – Southern end of terminal (before security)
• T2 International Arrivals (ground floor) – located between baggage carousel 5 and 6
• T2 International Arrivals, Northern (T1 end) opposite Australian Border Force
• T2 and T3 Arrivals (ground floor) – located in the general public area, in the passageway between T2 and T3
• T3 Domestic Aircraft Gates (mezzanine floor) – located after security screening, near Gate 4
• T4 Domestic Arrivals (ground floor) – located near Go Convenience

Departures

• T1 – southern end of the terminal after security
• T1 – between gates 2 & 4, and gates 4 & 6 after security
• T1 – at Gate 21 after security
• T1 – at Gate 22 after security
• T2 Departures Check-in near McDonald's
• T2 Departures Check-in near Muffin Break
• T2 International Departures (first floor) – located after security screening
• T2 International Departures (first floor) – located after security screening, near Gate 8
• T3 Domestic Departures (mezzanine floor) – located after security screening, near Gate 4
• T3 Domestic Departures (mezzanine floor) – located after security screening, near Gate 11
• T4 Domestic Departures (first floor) – located between McDonald’s and Mecca

Where are the toilets and amenities located?

Please visit the maps page to view interactive and printable airport terminal maps for our international terminal (T2) and domestic terminals (T1, T3, and T4).

Toilets

Below is a list of toilet locations throughout the airport:

Terminal 1

• Next to Amcal in the T1/T2 walkway on level 1 (before security)
• Southern end of the terminal on level 1 (after security)
• Northern end of the terminal on level 1 (after security)
• Between gate 2 and 4 on M level (after security)
• Between gate 4 and 6 on M level (after security)
• Between gate 8 and 10 on M level (after security)
• Opposite Newslink on M level (after security)
• At gate 21 on M level (after security)
• At gate 23 on M level (after security)
• At gate 24 on M level (after security)
• At the northern end of the terminal on ground level (before security)
• At the southern end of the terminal on ground level (before security)

Terminal 2

• T2 Departures Check-in near McDonald's
• T2 Departures Check-in near Muffin Break
• At the end of the duty free store on level 1 (after security)
• Opposite Muffin Break on level 1 (after security)
• Between gate 5 and 7 on level 1 (after security)
• Near gate 15b on level 1 (after security)
• Between gate 6 and 8 on level 1 (after security)
• Opposite gate 16 on level 1 (after security)
• Between gate 16 and 18 on level 1 (after security)
• Opposite arrivals gate 16 on ground level (after security)
• Between arrivals gate 16 and 18 on ground level (after security)
• Opposite arrivals gate 5 on ground level (after security)
• Opposite arrivals gate 4 on ground level (after security)
• Next to arrivals gate 2 on ground level (after security)
• Opposite baggage carousel 1 on ground level (after security)
• Between baggage carousels 5 and 6 on ground level (after security)
• Opposite the Australian Border Force Office at the Northern )T1) end of the Arrivals Hall

Terminal 3

• Behind Virgin Australia check in counters on level 1 (before security)
• Near the escalators and booking telephones on Arrivals Level, Ground Floor (before security)
• Opposite gate 2 on M level (after security)
• Opposite gate 3 on M level (after security)

Terminal 4

• Between Tiger Airways and Rex check in on ground level (before security)
• On the ground floor of the At Terminal T4 car park (before security)
• Near Gate 14 (after security)
• At the end of the stairs in the Tiger Airways pier on ground level (after security)
• At gate 30 on ground level (after security)
• Between the Jetstar gates on ground level (after security)
• Next to McDonald's in the main food court on level 1 (after security)
• Between Amcal and security screening on level 1 (before security)
• Beside the baggage carousels on ground level (before security)
• Near Gate 12 (after security)

Airline lounges

We have a number of airline lounges in Domestic and International terminals that service airline passengers and travellers of partner airlines. For specific information on lounges and eligibility requirements, please contact your airline.

Airport location

Melbourne Airport is located approximately 25 km north-west of the city CBD. You can access it by car via the Tullamarine Free in less than 25 minutes.

Please note, travel on the Tullamarine Freeway may require a CityLink pass and consequently incur tolls. To avoid this, another option is to take the Western Ring Road.

If you’re using a rental car to get to the airport, we’d recommend speaking to the rental car company about the use of tolls. If you’re getting to the airport in a taxi, it may also be worth discussing the use of tolls with your driver prior to the trip.

See the specific location and coordinates of the airport on Google Maps.

See maps of the entire airport, as well as terminal and parking-specific maps.

Alternatively, you can download the Melbourne Airport app.

ATMs and Foreign Exchange

Automatic Teller Machines (ATMs) are located throughout the airport as listed below: 

All AUD ATMS only

ATMx by Armaguard    T1 Landside – Departures Level 1 before security opposite Qantas check-in counters

Prosegur                       T1 Airside - Level 1 after security in the food court

ATMx by Armaguard    T1 Landside – Arrivals ground level

ATMx by Armaguard    T2 Landside – In front of AMCAL pharmacy (near Counter A)

Prosegur                       T2 Airside – Departures Level 1 after security before Duty Free

Prosegur                       T2 Airside - Between Sunglass Hut and Gate 2

Prosegur                       T2 Airside - Next to Gate 6

Prosegur                       T2 Airside - Arrivals Baggage Hall

Prosegur                       T3 Mezzanine level – Next to gate E2

Prosegur                       T4 Airside – After security in the food court near the Jetstar Service Desk

Foreign Exchange:

If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.  

Terminal 2 (Before security) Near P check in counter  Open 7am – 10pm  

Terminal 2 (After security)   Near Gate 7                       Open 7am – 2pm

Terminal 2 (Airside)              Near baggage area           Open 7am – 1pm 

Find out more about Prosegur services.

ATMs and Foreign Exchange

Automatic Teller Machines (ATMs) are located throughout the airport as listed below: 

All AUD ATMS only

ATMx by Armaguard    T1 Landside – Departures Level 1 before security opposite Qantas check-in counters

Prosegur                       T1 Airside - Level 1 after security in the food court

ATMx by Armaguard    T1 Landside – Arrivals ground level

ATMx by Armaguard    T2 Landside – In front of AMCAL pharmacy (near Counter A)

Prosegur                       T2 Airside – Departures Level 1 after security before Duty Free

Prosegur                       T2 Airside - Between Sunglass Hut and Gate 2

Prosegur                       T2 Airside - Next to Gate 6

Prosegur                       T2 Airside - Arrivals Baggage Hall

Prosegur                       T3 Mezzanine level – Next to gate E2

Prosegur                       T4 Airside – After security in the food court near the Jetstar Service Desk

Foreign Exchange:

If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.  

Terminal 2 (Before security) Near P check in counter  Open 7am – 10pm  

Terminal 2 (After security)   Near Gate 7                       Open 7am – 2pm

Terminal 2 (Airside)              Near baggage area           Open 7am – 1pm 

Find out more about Prosegur services.

ATMs and Foreign Exchange

Automatic Teller Machines (ATMs) are located throughout the airport as listed below: 

All AUD ATMS only

ATMx by Armaguard    T1 Landside – Departures Level 1 before security opposite Qantas check-in counters

Prosegur                       T1 Airside - Level 1 after security in the food court

ATMx by Armaguard    T1 Landside – Arrivals ground level

ATMx by Armaguard    T2 Landside – In front of AMCAL pharmacy (near Counter A)

Prosegur                       T2 Airside – Departures Level 1 after security before Duty Free

Prosegur                       T2 Airside - Between Sunglass Hut and Gate 2

Prosegur                       T2 Airside - Next to Gate 6

Prosegur                       T2 Airside - Arrivals Baggage Hall

Prosegur                       T3 Mezzanine level – Next to gate E2

Prosegur                       T4 Airside – After security in the food court near the Jetstar Service Desk

Foreign Exchange:

If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.  

Terminal 2 (Before security) Near P check in counter  Open 7am – 10pm  

Terminal 2 (After security)   Near Gate 7                       Open 7am – 2pm

Terminal 2 (Airside)              Near baggage area           Open 7am – 1pm 

Find out more about Prosegur services.

Accessible access

Melbourne Airport has accessible access in a variety of areas around the airport, including within the terminals, as well as in the car parks and pick up/drop off zones.

Find out more information about accessible access, including parking, toilets and wheelchairs.

Animal relief locations

Below is a list of animal relief locations throughout the airport:

T1 (after security) –  Departures Level, opposite Hungry Jack's.

T4 (after security) –  toilets next to the Lego store. Also accessible from Terminal 3. 

Medical Centre

Yes, Melbourne Airport Health and Medical Centre is located on level 1 in T1 (Qantas domestic).

Open hours - Monday–Thursday, 8am – 4pm, Friday, 9.30am – 5pm, Closed Saturday, Sunday and public holidays

Pharmacy/Chemist

Yes, there is a pharmacy in T1, T2 and T4.

Find out more about the Amcal pharmacies in T2 and T4.

Melbourne Airport hotels

There are a number of hotels situated close to Melbourne Airport, offering you convenience and comfort.

PARKROYAL Melbourne Airport
PARKROYAL is located mere metres from the terminals, connected to both domestic and international via sky bridge walkways. With 276 spacious guest rooms and an entire floor dedicated to conference and meeting facilities, PARKROYAL is the perfect place to meet, rest or refresh.
Phone: +61 3 8347 2000
Website: https://www.panpacific.com/en/hotels-and-resorts/pr-melbourne-airport.html

Holiday Inn Melbourne Airport
Located just 400 metres from the domestic and international terminals, guests can request the complimentary shuttle bus to get you to and from the airport terminal. Take advantage of the onsite parking included in the Park, Stay and Go package. Plus, at Holiday Inn Kids Stay & Eat Free.
Phone: +61 3 9933 5111
Website: https://melbourneairport.holidayinn.com

Ibis Budget Melbourne Airport
Ibis is a short 5-minute walk (750m) from the airport terminals, and close to food and conveniences. It’s suited to those looking for somewhere to rest their head overnight.
Phone: +61 3 8336 1811
Website: accorhotels.com

Mobile Phone Charging Stations

Phone charging stations are available at various locations in both the International and Domestic terminals.

If you have forgotten your phone charger, don’t worry. You can purchase a charger from the following stores:

• JB Hi-Fi in Terminal 1
• Optus, Vodafone and Welcome Centre in Terminal 2 Arrivals Hall 
• Tech2Go in Terminal 3 and Terminal 4 
• Selected WH Smith stores throughout the airport

Post Office

There is no post office in the terminals however there are two Australia Post mail boxes located at Melbourne Airport – one on Departures Drive (T1 Qantas, Departures end) and one on the ground floor of the Transport Hub near T4 (car park).

Public transport – myki machines

In order to travel on public transport in Melbourne, you’ll need a myki card. Top up or check your card balance at the myki machines located throughout the terminals using cash or EFTPOS/credit card.

Machine locations can be found at:

• T2 Arrivals
• T3 Arrivals
• T4 Baggage Reclaim

More information about public transport in Victoria here.

Where are the toilets and amenities located?

Please visit the maps page to view interactive and printable airport terminal maps for our international terminal (T2) and domestic terminals (T1, T3, and T4).

Showers

Yes, there are shower facilities located in T2. Please note there is no facility to rent towels.

Water fountains

Filtered drinking water fountains are located throughout the terminal in the following areas:

Terminal 1
- T1  M level after security between gate 4 & 6 
- T1  M level after security between gate 8 & 10
- T1  M level after security at gate 21
- T1  M level after security at gate 24

Terminal 2
- T2  Level 1 before security opposite Hungry Jacks
- T2  Level 1 before security behind McDonald’s
- T2  Level 1 after security opposite Hungry Jacks
- T2  Level 1 after security between gates 5 and 7
- T2  Level 1 after security opposite gate 15B
- T2  Level 1 after security opposite gate 16
- T2  Level 1 after security between gates 16 and 18
- T2  Ground floor after security opposite gate 4
- T2  Ground floor after security opposite gate 5
- T2  Ground floor after security opposite gate 16
-T2  Ground floor after security between gate 16 and 18

Terminal 3
- T3  M level after security next to gate 5
- T3  M level after security next to gate 7
- T3  Ground floor baggage reclaim next to the toilet amenities

Terminal 4
- T4  Ground floor of At Terminal T4 car park
- T4  Ground floor before security beside baggage carousels
- T4  Level 1 top of escalators between gates 13 and 15
- T4  Ground floor after security between Jetstar gates
- T4  Level 1 after security next to McDonald's

Chinese information service

Melbourne Airport has a Chinese information service known as OZLOOK Travelmate located in T2 Arrivals on the ground floor. It provides Chinese tourists with communications services and travel information about Australia.

Before arriving in Melbourne, Chinese travellers can order the OZLOOK service pack by heading to the website. The pack contains an up-to-date travel guide and gives purchasers access to local 3G/4G data communications services upon arrival using a mobile hotspot device. Up to five devices can be connected at one time and it can be used Australia-wide.

The service saves tourists from choosing and activating SIM cards or data communications packages. Instead, it’s easy to keep in touch with family and friends back home using IP telephony and social platforms.

Travelmate also provides local bilingual hotline services to assist tourists with unexpected incidents.

I need to book a wheelchair or assistance for my family member or members who are flying in/out of Melbourne Airport – how do I arrange assistance?

Wheelchair assistance is the responsibility of the airlines.

Please advise your airline or travel agent when making a flight booking of any accessibility needs or assistance required at the airport. The airline or travel agent can then make necessary arrangements, for example, to book a wheelchair or offer assistance to the aircraft.

Airlines may have different guidelines for the carriage of people with accessibility needs and requirements for special assistance. We recommend that you speak to your airline at the time of your booking and check the airline’s website for its special assistance and accessibility policies and procedures.

For more information view airline contact details.

Where can I find lost property?

Melbourne Airport has a lost property service located in Terminal 3, behind the Virgin Australia check-in.

Contact lost property direct for inquiries about items lost while inside the airport. Please note if you lost an item on an aircraft, you will have to notify the airline.

Is there a prayer room at the airport?

Yes, there are two 24/7 multi-denominational prayer rooms which are located:

• On the ground floor between Terminal 2 and 3
• In Terminal 2, after security (opposite Cafe Sol)

Find out more about the prayer room and the airport Chaplaincy program.

Is there a service at Melbourne Airport to help secure and wrapping my bag?

Bag wrapping services are available at Melbourne Airport within the check in area in T2. For more information, please see Secure Travel.

Pharmacy/Chemist

Yes, there is a pharmacy in T1, T2 and T4.

Find out more about the Amcal pharmacies in T2 and T4.

Medical Centre

Yes, Melbourne Airport Health and Medical Centre is located on level 1 in T1 (Qantas domestic).

Open hours - Monday–Thursday, 8am – 4pm, Friday, 9.30am – 5pm, Closed Saturday, Sunday and public holidays

Pets

Flying with pets
Each airline has its own arrangements for the carriage of pets. If you are flying domestic, please visit your airline’s website to find out more.

Please note only assistance animals are allowed into the terminal and pets are not accepted at check in, unless prior arragement has been made with your airline.

• Jetstar
• Qantas
• Virgin Australia
• Regional Express

If you are flying international from Melbourne Airport, please <contact your airline> to find out more about flying with pets.

Hanrob Pet Hotel
Hanrob Pet Hotel is located close to the airport and offers a number of pet services including pet accommodation, daycare and training.

For more information, visit the Hanrob Pet Hotel website.

Address: 444 Melrose Drive 
Tullamarine VIC 3043
Phone: +61 3 9339 2800

Printing and faxing

Any last minute printing and faxing can be done at Baggage Storage: Smartecarte in T2 Arrivals on the ground floor. They can also assist with any online visa application needs.

Baggage Storage operates 6am – midnight, seven days a week.

Smoking policy

Melbourne Airport aims to provide a safe and pleasant environment for our passengers, visitors and staff.

There is to be no smoking in all airside areas. Smoking is also prohibited in the following landside areas:

• all areas designated as ‘no smoking’ by signage
• enclosed workspaces
• Melbourne Airport controlled buildings
• adjacent to building access points such as doorways and windows
• within 10 metres of air conditioning intake vents and ducts
• APAM vehicles
• undercover car parking areas.

For more information about our smoking policies, see here.

Tourist Refund Scheme

The Tourist Refund Scheme (TRS) allows you to claim a refund of the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) that you pay on certain goods purchased in Australia.

The Tourist Refund Scheme office is operated by the Australian Border Force (ABF) and is located in T2 departures, just after customs within the main tax and duty free store.

More information about TRS here.

Travel agency

If you require a travel agent or related services at the airport, you can seek assistance from Flight Centre located on the first floor of T2 International Departures, opposite check in counters F and G.

Services include quoting and booking accommodation, international and domestic airfares, insurance, traveller’s cheques, tours, information about travelling with kids, and much more.

Phone: +61 3 9310 3322 
Website: flightcentre.com.au

Travellers Aid

Travellers Aid have sites at Southern Cross and Flinders Street train stations and provides a number of services to assist visitors to Melbourne.These include:

• Shower Facilities
• Resting Rooms
• Mobility Equipment Hire
• Luggage Storage
• Buggy Assistance when transiting through Southern Cross Station

Visit www.travellersaid.org.au for more information on these and other services that Travellers Aid offer.

Does Melbourne Airport have free Wi-Fi?

We sure do. It’s available throughout the terminals (T2, T3 &T4) including public spaces. Please note that Wi-Fi connectivity is not available in Terminal 1, which is operated by Qantas.

See more about Wi-Fi.

Chinese information service

Melbourne Airport has a Chinese information service known as OZLOOK Travelmate located in T2 Arrivals on the ground floor. It provides Chinese tourists with communications services and travel information about Australia.

Before arriving in Melbourne, Chinese travellers can order the OZLOOK service pack by heading to the website. The pack contains an up-to-date travel guide and gives purchasers access to local 3G/4G data communications services upon arrival using a mobile hotspot device. Up to five devices can be connected at one time and it can be used Australia-wide.

The service saves tourists from choosing and activating SIM cards or data communications packages. Instead, it’s easy to keep in touch with family and friends back home using IP telephony and social platforms.

Travelmate also provides local bilingual hotline services to assist tourists with unexpected incidents.

I need to book a wheelchair or assistance for my family member or members who are flying in/out of Melbourne Airport – how do I arrange assistance?

Wheelchair assistance is the responsibility of the airlines.

Please advise your airline or travel agent when making a flight booking of any accessibility needs or assistance required at the airport. The airline or travel agent can then make necessary arrangements, for example, to book a wheelchair or offer assistance to the aircraft.

Airlines may have different guidelines for the carriage of people with accessibility needs and requirements for special assistance. We recommend that you speak to your airline at the time of your booking and check the airline’s website for its special assistance and accessibility policies and procedures.

For more information view airline contact details.

Where can I find lost property?

Melbourne Airport has a lost property service located in Terminal 3, behind the Virgin Australia check-in.

Contact lost property direct for inquiries about items lost while inside the airport. Please note if you lost an item on an aircraft, you will have to notify the airline.

Is there a prayer room at the airport?

Yes, there are two 24/7 multi-denominational prayer rooms which are located:

• On the ground floor between Terminal 2 and 3
• In Terminal 2, after security (opposite Cafe Sol)

Find out more about the prayer room and the airport Chaplaincy program.

Is there a service at Melbourne Airport to help secure and wrapping my bag?

Bag wrapping services are available at Melbourne Airport within the check in area in T2. For more information, please see Secure Travel.

Pharmacy/Chemist

Yes, there is a pharmacy in T1, T2 and T4.

Find out more about the Amcal pharmacies in T2 and T4.

Medical Centre

Yes, Melbourne Airport Health and Medical Centre is located on level 1 in T1 (Qantas domestic).

Open hours - Monday–Thursday, 8am – 4pm, Friday, 9.30am – 5pm, Closed Saturday, Sunday and public holidays

Pets

Flying with pets
Each airline has its own arrangements for the carriage of pets. If you are flying domestic, please visit your airline’s website to find out more.

Please note only assistance animals are allowed into the terminal and pets are not accepted at check in, unless prior arragement has been made with your airline.

• Jetstar
• Qantas
• Virgin Australia
• Regional Express

If you are flying international from Melbourne Airport, please <contact your airline> to find out more about flying with pets.

Hanrob Pet Hotel
Hanrob Pet Hotel is located close to the airport and offers a number of pet services including pet accommodation, daycare and training.

For more information, visit the Hanrob Pet Hotel website.

Address: 444 Melrose Drive 
Tullamarine VIC 3043
Phone: +61 3 9339 2800

Printing and faxing

Any last minute printing and faxing can be done at Baggage Storage: Smartecarte in T2 Arrivals on the ground floor. They can also assist with any online visa application needs.

Baggage Storage operates 6am – midnight, seven days a week.

Smoking policy

Melbourne Airport aims to provide a safe and pleasant environment for our passengers, visitors and staff.

There is to be no smoking in all airside areas. Smoking is also prohibited in the following landside areas:

• all areas designated as ‘no smoking’ by signage
• enclosed workspaces
• Melbourne Airport controlled buildings
• adjacent to building access points such as doorways and windows
• within 10 metres of air conditioning intake vents and ducts
• APAM vehicles
• undercover car parking areas.

For more information about our smoking policies, see here.

Tourist Refund Scheme

The Tourist Refund Scheme (TRS) allows you to claim a refund of the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) that you pay on certain goods purchased in Australia.

The Tourist Refund Scheme office is operated by the Australian Border Force (ABF) and is located in T2 departures, just after customs within the main tax and duty free store.

More information about TRS here.

Travel agency

If you require a travel agent or related services at the airport, you can seek assistance from Flight Centre located on the first floor of T2 International Departures, opposite check in counters F and G.

Services include quoting and booking accommodation, international and domestic airfares, insurance, traveller’s cheques, tours, information about travelling with kids, and much more.

Phone: +61 3 9310 3322 
Website: flightcentre.com.au

Travellers Aid

Travellers Aid have sites at Southern Cross and Flinders Street train stations and provides a number of services to assist visitors to Melbourne.These include:

• Shower Facilities
• Resting Rooms
• Mobility Equipment Hire
• Luggage Storage
• Buggy Assistance when transiting through Southern Cross Station

Visit www.travellersaid.org.au for more information on these and other services that Travellers Aid offer.

Does Melbourne Airport have free Wi-Fi?

We sure do. It’s available throughout the terminals (T2, T3 &T4) including public spaces. Please note that Wi-Fi connectivity is not available in Terminal 1, which is operated by Qantas.

See more about Wi-Fi.