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    Travelling through Melbourne | COVID-19

    Updated 29 September

    In light of the current COVID-19 situation, we have provided some resources below to assist you with your journey to the airport.

    Airline information
    The airport is open during this time. If you have a flight booked please contact your airline for travel information. https://bit.ly/3oTS30e

    COVID-19 testing facility

    We have a Covid-19 testing site located in Terminal 1, next to the Doctor’s clinic (before security screening). The facility, run by Histopath Diagnostic Specialists, can provide travellers with test results in under an hour.

    Tests are aimed at international travellers that require a pre-departure Covid-19 test. The clinic also provides blood antibody tests. The clinic is open from 5:30am until the last flight at night closes.
     
    Border updates
    Please check the relevant state government website listed below for the latest updates before you travel. 

    New South Wales: https://www.nsw.gov.au/.../what-you.../border-restrictions
    Australian Capital Territory: https://www.covid19.act.gov.au/travel/entering-the-act
    South Australia: https://www.covid-19.sa.gov.au/restrictions-and-responsibilities/travel-restrictions/sa-border-restrictions
    Queensland: https://www.covid19.qld.gov.au/government.../border-closing
    Western Australia: https://www.wa.gov.au/.../covid-19-coronavirus-travel-and...
    Tasmania: https://www.coronavirus.tas.gov.au/travellers-and-visitors/coming-to-tasmania
    Northern Territory: https://coronavirus.nt.gov.au/travel/quarantine


    Car park booking
    To cancel or change your car park booking, simply click “Manage Booking” at the top of the online booking page to cancel up to 2 hours prior to arrival, totally free of charge: https://bit.ly/3bZCejo.

    To request a refund, please fill out the refund form here and our Parking Customer Service team will get back to you as soon as possible.

    Please note that we are experiencing an increase of car park enquires due to the border restrictions. The team will be in contact as soon as they canThank you for your patience.

    Meet and greet
    Under Victorian Government lockdown restrictions, visitors to the airport are not permitted as one of the five reasons to leave home. We kindly ask any visitors do not enter the terminal to comply with the regulations.

    Airport pick-up/drop-off
    You may pick up or drop off a person from the airport if it meets one of the permitted reasons for leaving home. For example, to provide care and support to a relative or another person. For further details please visit the VIC Covid-19 website.

    Wearing masks
    Masks are mandatory inside Melbourne Airport and on all flights to and from Melbourne. For information on mask use, please visit DHHS.

    Retailers 
    The food courts are open, with some retailers operating at reduced hours. Please contact the shop or restaurant directly to confirm opening hours. Contact details are available on store listings found here.

    Accommodation/hotels
    PARKROYAL Melbourne Airport is now open. Located at Melbourne Airport, this 4.5-star hotel is connected to the airport terminal by a covered walkway. It is a 2-minute walk from the departure and arrivals lounge. 

    As part of its Pan Pacific Cares pledge, PARKROYAL Melbourne Airport has heightened safety measures in partnership in accordance with Victorian Government protocols and directions. Clean Stay standards in areas that include guest rooms, meeting rooms and dining outlets have been established. The hotel’s highest priority is the safety, comfort and well-being of its guests.

     
    Domestic travel

    Please check the relevant state government website for the latest updates before you travel.

    New South Wales: https://www.nsw.gov.au/.../what-you.../border-restrictions
    Australian Capital Territory: https://www.covid19.act.gov.au/travel/entering-the-act
    South Australia: https://www.covid-19.sa.gov.au/restrictions-and-responsibilities/travel-restrictions/sa-border-restrictions
    Queensland: https://www.covid19.qld.gov.au/government.../border-closing
    Western Australia: https://www.wa.gov.au/.../covid-19-coronavirus-travel-and...
    Tasmania: https://www.coronavirus.tas.gov.au/travellers-and-visitors/coming-to-tasmania
    Northern Territory: https://coronavirus.nt.gov.au/travel/quarantine

    Victoria has established a permit system for all domestic travel in Victoria. From 5:59pm on January 11, you will need to apply for a permit to enter Victoria from anywhere in Australia. This includes travellers to Victoria and residents of Victoria returning home from interstate. The framework is broken down into a green zone, orange zone and red zone. For more information about each zone, go to http://coronavirus.vic.gov.au/travelpermits

    You can apply for a permit online at http://service.vic.gov.au or by calling the Coronavirus hotline.
     
    International travel

    There are still international departures operating out of Melbourne Airport and we do accept international quarantine arrivals pending no bans implemented by th Victorian Government.
     
    A travel ban is in place preventing Australians from going overseas, administered by the Department of Home Affairs. You can’t leave Australia unless you seek an exemption from Home Affairs.

    Anyone arriving back into Australia must undertake 14 days' quarantine at designated facilities in your port of arrival. This may include mandatory testing for COVID-19.

    We have provided below a list of FAQs in relation to COVID-19 for your convenience.

    Flying through Melbourne

    We know some people may feel a little uncertain about air travel, which is why we have taken extra steps to make you feel safe on your journey through the airport.

    There are now hand sanitiser units located in check-in, along each concourse (walk-to-gate), in all of our bathroom facilities and food courts. We have also installed disinfectant wipes in domestic and international departures.

    To minimise crowding we have placed visual aids on the ground in busy areas such as security screening and check-in, plus we have carefully spaced out seating to support physical distancing.

    We’re also working closely with our retailers and contractors to ensure hygiene measures are consistent with government advice.
     
    Our airline customers also have methods to keep travellers safe and to find out more we encourage you to contact the airline you’re flying with.
     

    What you can do to stay healthy


    The most important thing to avoid catching any virus, be it coronavirus, the flu or the common cold, is to wash your hands and avoid touching your face.

    Here's how you can stay safe when travelling:
    • Regularly wash your hands for at least 20 seconds

    • Hand sanitiser is located in all terminals - Arrivals and Departures

    • Cover your sneeze or cough with your arm, not your hands

    • Maintaining distance of 1.5m between other travellers

    What are Australia’s new border control measures? Can I still fly into Australia?

    From 9pm on Friday 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia.

    All travellers arriving in Australia must undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival.

    If you arrive in Australia as a non-exempt traveller, your visa may be cancelled and you will either be returned to your home country when flights are available or placed in an alternative place of detention for a quarantine period.

    These arrangements are under constant review as the COVID-19 situation evolves, and will be revised based on updated health advice.
    For more information visit, www.homeaffairs.gov.au or speak to your airline directly.
     

    Restrictions on Australian citizens and permanent residents departing Australia

    From 12:00pm 25 March 2020 all Australian citizens and permanent residents will be prohibited for travel out of Australia unless exempted until 17 December 2020.

    The following travellers are exempt from the 'outbound' travel restrictions:

    • Persons ordinarily resident in a country other than Australia.
    • Persons whose travel is associated with essential work at offshore facilities.
    • Persons engaged in the day to day conduct of outbound and inbound freight.
    • Persons travelling on official Government business and members of the Australian Defence Force (ADF)
    • Airline and maritime crew and associated safety workers.

       

    For more information on how to apply for an exemption, visit the Department of Home Affairs website.

    Do security staff change gloves when they pat down people?

    They do not change their gloves, however they sanitise their hands after they search every traveller.

    Can I transit through Melbourne Airport to reach another destination with current travel restrictions?

    If you are a New Zealander, citizen of a Pacific Island Forum country, Timor Leste citizen or resident of New Caledonia or French Polynesia transiting though Australia on your way to or from New Zealand or a Pacific Island Forum Country, you do not need a transit exemption if you have booked a connecting flight to depart Australia within 72 hours of your arriving flight.

    There are however currently no international flights arriving in Melbourne which includes transit flights (with the exception of New Zealand), and we will provide further information when available from the government.

    All other passengers will need to seek an exemption to be allowed to transit through Australia. You can apply online for an exemption.

    The most up-to-date transit information can be found here.

    Are the car parks still open?

    Please note that we are experiencing an increase of enquires due to the border restrictions. The team will be in contact as soon as they can. Thank you for your patience. 

    Our car parks are now open. You can book your parking online here. 

    All bookings are now fully flexible, so you can cancel any time prior to arrival free of charge and a one hour exit grace period applies to all online bookings. For your safety and convenience we’ve also moved to a fully contactless payment system. No need to pull a ticket, simply tap your credit card or swipe your mobile at the gates and you’ll be quickly on your way.
     
    We look forward to welcoming you back to Melbourne Airport for your next trip very soon.

    What increased cleaning methods are in place to combat COVID-19?

    We’ve changed the way we clean to increase how often our cleaners disinfect contact surfaces such as elevator buttons, escalator rails and counter tops. We’ve increased cleaning frequency, with more focus on making sure bathrooms are cleaned every two hours. We’ve also installed hand sanitiser inside all of our amenities, and throughout the precinct we’re promoting hygiene practices in line with government advice.
     

    Can there be exceptions made for taking additional hand sanitiser through international security with the current situation?

    No, there are restrictions around the amount of liquids, aerosols and gels (LAGS) that can be taken through security screening. LAGS may only be taken in your carry-on luggage if they are in containers no more than 100mL in size.
     

    Are cafes and restaurants still open?

    Most of our hospitality venues are open in our domestic terminals, however there are some closures inside International Departures.

    Do I require a negative COVID test to fly?

    Some international airlines require travellers to have a mandatory COVID test prior to their flight. If you are travelling overseas please check the latest requirements on your airline’s website.

    Do I need a permit to enter Victoria?

    To help stop the spread of COVID-19, all residents and travellers wishing to enter Victoria must apply for a permit. Areas are designated green, orange or red zones based on public health advice with restrictions applicable for different zones. For further information please visit http://coronavirus.vic.gov.au/travelpermits

    You can apply for a permit online at http://service.vic.gov.au or by calling the Coronavirus hotline.

    I am transiting through Melbourne before flying to another Australian city. Will I need to apply for a permit?

    Yes. Anyone planning on entering Victoria will need a travel permit including for the purpose of short-term transit at the airport.

    Can I enter the terminal to drop off or pick up family/friends?

    Under Victorian Government lockdown restrictions, visitors to the airport are not permitted as one of the five reasons to leave home. We kindly ask any visitors do not enter the terminal to comply with the regulations.

    Resources

    Information about COVID-19 from relevant Government authorities which is updated regularly. Please check the following resources for the most up-to-date information:
      
    Department of Home Affairs
    Department of Health and Human Services (DHHS)
    Department of Health