At The Airport
Melbourne Airport has a large array of amenities to help your time at the airport be more comfortable, enjoyable, safe and productive.
FAQs about the facilities and services at Melbourne Airport
I need to book a wheelchair or assistance for my family member or members who are flying in/out of Melbourne Airport. How do I arrange assistance?
Please visit our our Special Assistance contact page for information on how to book wheelchair or special assistance support
Are there showers at Melbourne Airport?
Yes, there are shower facilities located in T2. Please note there is no facility to rent towels.
Can I purchase foreign currency at Melbourne Airport?
Travelex has multi-currency ATMs located throughout the International terminal where you can buy a range of foreign currencies. Currency exchange booths are also located throughout the International Terminal.
Where can I find lost property?
Melbourne Airport has a lost property service located at the Visitor Information desk located in the Terminal 2 (T2) Arrivals Hall on the ground floor.
The desk is operational from 04:00 to 00:00, seven days a week, including all public holidays.
This desk is where you will be able to collect any lost property after you have been notified it has been located. Lost property collection is from 8am-8pm with prior arrangement.
If you are away from the airport, please fill in the lost property form for items lost while inside the airport. Please note if you lose an item on an aircraft, you will need to notify the airline with which you were travelling.
Is there a prayer room at the airport?
Yes, there are two 24/7 multi-denominational prayer rooms which are located:
- On the ground floor between Terminal 2 and 3
- In Terminal 2, after security (opposite Cafe Sol)
Find out more about the prayer room and the airport Chaplaincy program.
Medical Centre
Yes, Melbourne Airport Health and Medical Centre is located on level 1 in T1 (Qantas domestic).
Open hours - Monday–Thursday, 8am – 4pm, Friday, 9.30am – 5pm, Closed Saturday, Sunday and public holidays
Mobile Phone Charging Stations
Phone charging stations are available at various locations in both the International and Domestic terminals.
If you have forgotten your phone charger, don’t worry. You can purchase a charger from the following stores:
Pharmacy/Chemist
Yes, there is a pharmacy in T1, T2 and T4.
Find out more about the Amcal pharmacies in T2 and T4.
Does Melbourne Airport have free Wi-Fi?
We sure do. It’s available throughout the terminals (T2, T3 &T4) including public spaces. Please note that Wi-Fi connectivity is not available in Terminal 1, which is operated by Qantas.
See more about Wi-Fi.
Are there any smoking areas at Melbourne Airport?
Designated smoking areas are limited at Melbourne Airport.
Melbourne Airport has created smoke-free areas at our Arrivals and Departures entrance and exit in T2, T3 and T4, clearly marked with signage.
If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.
Victorian and Commonwealth Governments do not allow smoking in enclosed areas including the terminal building. Customs and Border Security do not permit transit passengers to exit the terminal. For these reasons, Melbourne Airport is unable to provide smoking areas for transiting passengers.
The use of e-cigarettes is also not permitted within the terminal building and can only be used within external designated smoking areas at Melbourne Airport.
Post Office
While there isn't a post office inside the terminals, an Australia Post mailbox is available on the ground floor of the Transport Hub near Terminal 4 car park.
Is there a service at Melbourne Airport to help secure and wrapping my bag?
Bag wrapping services are available at Melbourne Airport within the check in area in T2. For more information, please see Secure Travel.
Are the lockers at the airport?
There are public lockers for baggage storage located in the T4 carpark on the ground level underneath the escalators. In addition, a company called Smartcarte offers baggage services on the ground floor on Terminal 2.
What services does the marhaba Meet & Greet provide at the airport?
marhaba Meet & Greet service gives travellers a smooth & seamless airport experience. We offer a range of services which are designed to suite various needs & preferences of travellers. Our friendly marhaba staff will escort you through airport formalities on arrival, departure or during transfer, for a hassle-free travel experience across all terminals at Melbourne Airport. Porters are also available.
On Arrival:
- marhaba staff will meet you on the aerobridge and escort you through airport formalities at the arrival hall.
- Multiple languages (on request, subject to availability).
Departure:
- Our staff will meet you curb side/ at the check-in counters assist through all airport formalities and escort you to the aircraft.
- Access to the marhaba lounge, based on booking type.
ATMs and Foreign Exchange
Automatic Teller Machines (ATMs) are located throughout the airport as listed below:
All AUD ATMS only
ATMx by Armaguard T1 Landside – Departures Level 1 before security, opposite Qantas check-in countersATMx by Armaguard T1 Landside – Arrivals ground level
Prosegur T2 Landside – Opposite AFL Kitchen & Bar
Prosegur T2 Landside Departures – Between Sunglass Hut and Gate 2Prosegur T2 Airside - Arrivals Baggage Hall besides Prosegur store
Prosegur T2 Landside Arrivals – Ground floor – In front of Prosegur store (next to Welcome Centre)
Prosegur T3 Landside Arrivals - Ground Floor - Between T3 and T2 landside, in front of escalators
Prosegur T4 Airside – In the food court, next to the Coca Cola vending machines near Gate 10
Currency Exchange ATMSFX - Prosegur T2 Landside – Departures near check in J within the Prosegur store frontage
FX - Prosegur T2 Landside – Departures near check in M within the Prosegur store frontage
2 x FX - Prosegur T2 Airside – Departures Level 1 after security before Duty Free
1 x FX Prosegur T2 Airside – Departures between Sunglass Hut and Gate 2
FX - Prosegur T2 Airside – Departures near Gate 6
2 x FX - Prosegur T2 Airside – Departures near Gate 7
Currency Exchange:If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.
Prosegur Foreign Exchange Store Locations
Prosegur – T2 Landside – Near M check in counter - Open 5am – 11pm
Prosegur – T2 Landside – Near J check in counter - Open 6am – 11pm
Prosegur – T2 Arrivals Landside – Next to Hudsons - Open 7am – 10pm
Prosegur – T2 Airside – Before Duty Free Entrance - Open 5am – 11pm
Prosegur – T2 Arrivals Airside – Near Gate 2 - Open 24 hours
Prosegur – T2 Arrivals Airside - Next to Duty Free - Open 6am – 11pm
Prosegur – T2 Arrivals Airside – Near baggage area - Open 5am –11pmFind out more about Prosegur services.
I need to book a wheelchair or assistance for my family member or members who are flying in/out of Melbourne Airport. How do I arrange assistance?
Please visit our our Special Assistance contact page for information on how to book wheelchair or special assistance support
Are there showers at Melbourne Airport?
Yes, there are shower facilities located in T2. Please note there is no facility to rent towels.
Can I purchase foreign currency at Melbourne Airport?
Travelex has multi-currency ATMs located throughout the International terminal where you can buy a range of foreign currencies. Currency exchange booths are also located throughout the International Terminal.
ATMs and Foreign Exchange
Automatic Teller Machines (ATMs) are located throughout the airport as listed below:
All AUD ATMS only
ATMx by Armaguard T1 Landside – Departures Level 1 before security, opposite Qantas check-in countersATMx by Armaguard T1 Landside – Arrivals ground level
Prosegur T2 Landside – Opposite AFL Kitchen & Bar
Prosegur T2 Landside Departures – Between Sunglass Hut and Gate 2Prosegur T2 Airside - Arrivals Baggage Hall besides Prosegur store
Prosegur T2 Landside Arrivals – Ground floor – In front of Prosegur store (next to Welcome Centre)
Prosegur T3 Landside Arrivals - Ground Floor - Between T3 and T2 landside, in front of escalators
Prosegur T4 Airside – In the food court, next to the Coca Cola vending machines near Gate 10
Currency Exchange ATMSFX - Prosegur T2 Landside – Departures near check in J within the Prosegur store frontage
FX - Prosegur T2 Landside – Departures near check in M within the Prosegur store frontage
2 x FX - Prosegur T2 Airside – Departures Level 1 after security before Duty Free
1 x FX Prosegur T2 Airside – Departures between Sunglass Hut and Gate 2
FX - Prosegur T2 Airside – Departures near Gate 6
2 x FX - Prosegur T2 Airside – Departures near Gate 7
Currency Exchange:If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.
Prosegur Foreign Exchange Store Locations
Prosegur – T2 Landside – Near M check in counter - Open 5am – 11pm
Prosegur – T2 Landside – Near J check in counter - Open 6am – 11pm
Prosegur – T2 Arrivals Landside – Next to Hudsons - Open 7am – 10pm
Prosegur – T2 Airside – Before Duty Free Entrance - Open 5am – 11pm
Prosegur – T2 Arrivals Airside – Near Gate 2 - Open 24 hours
Prosegur – T2 Arrivals Airside - Next to Duty Free - Open 6am – 11pm
Prosegur – T2 Arrivals Airside – Near baggage area - Open 5am –11pmFind out more about Prosegur services.
Where can I find lost property?
Melbourne Airport has a lost property service located at the Visitor Information desk located in the Terminal 2 (T2) Arrivals Hall on the ground floor.
The desk is operational from 04:00 to 00:00, seven days a week, including all public holidays.
This desk is where you will be able to collect any lost property after you have been notified it has been located. Lost property collection is from 8am-8pm with prior arrangement.
If you are away from the airport, please fill in the lost property form for items lost while inside the airport. Please note if you lose an item on an aircraft, you will need to notify the airline with which you were travelling.
Is there a prayer room at the airport?
Yes, there are two 24/7 multi-denominational prayer rooms which are located:
- On the ground floor between Terminal 2 and 3
- In Terminal 2, after security (opposite Cafe Sol)
Find out more about the prayer room and the airport Chaplaincy program.
Medical Centre
Yes, Melbourne Airport Health and Medical Centre is located on level 1 in T1 (Qantas domestic).
Open hours - Monday–Thursday, 8am – 4pm, Friday, 9.30am – 5pm, Closed Saturday, Sunday and public holidays
Pharmacy/Chemist
Yes, there is a pharmacy in T1, T2 and T4.
Find out more about the Amcal pharmacies in T2 and T4.
Mobile Phone Charging Stations
Phone charging stations are available at various locations in both the International and Domestic terminals.
If you have forgotten your phone charger, don’t worry. You can purchase a charger from the following stores:
Does Melbourne Airport have free Wi-Fi?
We sure do. It’s available throughout the terminals (T2, T3 &T4) including public spaces. Please note that Wi-Fi connectivity is not available in Terminal 1, which is operated by Qantas.
See more about Wi-Fi.
Are there any smoking areas at Melbourne Airport?
Designated smoking areas are limited at Melbourne Airport.
Melbourne Airport has created smoke-free areas at our Arrivals and Departures entrance and exit in T2, T3 and T4, clearly marked with signage.
If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.
Victorian and Commonwealth Governments do not allow smoking in enclosed areas including the terminal building. Customs and Border Security do not permit transit passengers to exit the terminal. For these reasons, Melbourne Airport is unable to provide smoking areas for transiting passengers.
The use of e-cigarettes is also not permitted within the terminal building and can only be used within external designated smoking areas at Melbourne Airport.
Post Office
While there isn't a post office inside the terminals, an Australia Post mailbox is available on the ground floor of the Transport Hub near Terminal 4 car park.
Is there a service at Melbourne Airport to help secure and wrapping my bag?
Bag wrapping services are available at Melbourne Airport within the check in area in T2. For more information, please see Secure Travel.
Are the lockers at the airport?
There are public lockers for baggage storage located in the T4 carpark on the ground level underneath the escalators. In addition, a company called Smartcarte offers baggage services on the ground floor on Terminal 2.
Are the lockers at the airport?
There are public lockers for baggage storage located in the T4 carpark on the ground level underneath the escalators. In addition, a company called Smartcarte offers baggage services on the ground floor on Terminal 2.
What services does the marhaba Meet & Greet provide at the airport?
marhaba Meet & Greet service gives travellers a smooth & seamless airport experience. We offer a range of services which are designed to suite various needs & preferences of travellers. Our friendly marhaba staff will escort you through airport formalities on arrival, departure or during transfer, for a hassle-free travel experience across all terminals at Melbourne Airport. Porters are also available.
On Arrival:
- marhaba staff will meet you on the aerobridge and escort you through airport formalities at the arrival hall.
- Multiple languages (on request, subject to availability).
Departure:
- Our staff will meet you curb side/ at the check-in counters assist through all airport formalities and escort you to the aircraft.
- Access to the marhaba lounge, based on booking type.
ATMs and Foreign Exchange
Automatic Teller Machines (ATMs) are located throughout the airport as listed below:
All AUD ATMS only
ATMx by Armaguard T1 Landside – Departures Level 1 before security, opposite Qantas check-in countersATMx by Armaguard T1 Landside – Arrivals ground level
Prosegur T2 Landside – Opposite AFL Kitchen & Bar
Prosegur T2 Landside Departures – Between Sunglass Hut and Gate 2Prosegur T2 Airside - Arrivals Baggage Hall besides Prosegur store
Prosegur T2 Landside Arrivals – Ground floor – In front of Prosegur store (next to Welcome Centre)
Prosegur T3 Landside Arrivals - Ground Floor - Between T3 and T2 landside, in front of escalators
Prosegur T4 Airside – In the food court, next to the Coca Cola vending machines near Gate 10
Currency Exchange ATMSFX - Prosegur T2 Landside – Departures near check in J within the Prosegur store frontage
FX - Prosegur T2 Landside – Departures near check in M within the Prosegur store frontage
2 x FX - Prosegur T2 Airside – Departures Level 1 after security before Duty Free
1 x FX Prosegur T2 Airside – Departures between Sunglass Hut and Gate 2
FX - Prosegur T2 Airside – Departures near Gate 6
2 x FX - Prosegur T2 Airside – Departures near Gate 7
Currency Exchange:If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.
Prosegur Foreign Exchange Store Locations
Prosegur – T2 Landside – Near M check in counter - Open 5am – 11pm
Prosegur – T2 Landside – Near J check in counter - Open 6am – 11pm
Prosegur – T2 Arrivals Landside – Next to Hudsons - Open 7am – 10pm
Prosegur – T2 Airside – Before Duty Free Entrance - Open 5am – 11pm
Prosegur – T2 Arrivals Airside – Near Gate 2 - Open 24 hours
Prosegur – T2 Arrivals Airside - Next to Duty Free - Open 6am – 11pm
Prosegur – T2 Arrivals Airside – Near baggage area - Open 5am –11pmFind out more about Prosegur services.
ATMs and Foreign Exchange
Automatic Teller Machines (ATMs) are located throughout the airport as listed below:
All AUD ATMS only
ATMx by Armaguard T1 Landside – Departures Level 1 before security, opposite Qantas check-in countersATMx by Armaguard T1 Landside – Arrivals ground level
Prosegur T2 Landside – Opposite AFL Kitchen & Bar
Prosegur T2 Landside Departures – Between Sunglass Hut and Gate 2Prosegur T2 Airside - Arrivals Baggage Hall besides Prosegur store
Prosegur T2 Landside Arrivals – Ground floor – In front of Prosegur store (next to Welcome Centre)
Prosegur T3 Landside Arrivals - Ground Floor - Between T3 and T2 landside, in front of escalators
Prosegur T4 Airside – In the food court, next to the Coca Cola vending machines near Gate 10
Currency Exchange ATMSFX - Prosegur T2 Landside – Departures near check in J within the Prosegur store frontage
FX - Prosegur T2 Landside – Departures near check in M within the Prosegur store frontage
2 x FX - Prosegur T2 Airside – Departures Level 1 after security before Duty Free
1 x FX Prosegur T2 Airside – Departures between Sunglass Hut and Gate 2
FX - Prosegur T2 Airside – Departures near Gate 6
2 x FX - Prosegur T2 Airside – Departures near Gate 7
Currency Exchange:If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.
Prosegur Foreign Exchange Store Locations
Prosegur – T2 Landside – Near M check in counter - Open 5am – 11pm
Prosegur – T2 Landside – Near J check in counter - Open 6am – 11pm
Prosegur – T2 Arrivals Landside – Next to Hudsons - Open 7am – 10pm
Prosegur – T2 Airside – Before Duty Free Entrance - Open 5am – 11pm
Prosegur – T2 Arrivals Airside – Near Gate 2 - Open 24 hours
Prosegur – T2 Arrivals Airside - Next to Duty Free - Open 6am – 11pm
Prosegur – T2 Arrivals Airside – Near baggage area - Open 5am –11pmFind out more about Prosegur services.