Facilities & services

Adult Change facilities are equipped with a ceiling hoist and change table. 

Below is a list of the specific locations in arrivals and departures. See maps.

• In T4 food court, located next to McDonald's (after security)
• T2 Arrivals Hall, Northern end (near T1) opposite the Australian Border Force office

Certain airlines have dedicated VIP lounges available at Melbourne Airport for selected passengers. Please contact your airline directly to confirm eligibility and availability.

Domestic - Membership lounges

Airline	Location
Virgin Australia (Virgin Australia Lounge)	T3, mezzanine floor
Virgin Australia (Virgin Australia Lounge) Pop-up lounge	T3, adjacent to Virgin Australia Check-in
Qantas (The Qantas Club)	T1, first floor
REX (The REX Lounge)	T4, ground floor at Gate 30

International - membership lounges

A large selection of membership based lounges are located throughout the international departure precinct.
 

Airline	Location
Cathay Pacific (Cathay Pacific Lounge). Currently closed	T2, first floor
Qantas (The Qantas Club). Open	T2, first floor
Singapore (Silver Kris Lounge). Currently closed	T2, first floor
Air New Zealand/United Airlines. Open	T2, first floor
Emirates (Emirates Lounge). Currently closed	T2, second floor
AMEX Lounge. Open	T2, second floor

 

International - Pay as you go

There are also a selection of 'Pay-as-you-go' lounges that do not require a membership to any program or airline to use. Walk-ins accepted.
 

Airline	Location	View more
Marhaba Lounge. Open	T2, 3rd floor	View more.
Plaza Premium Lounge. Currently closed	T2, 1st floor	View more.
The House. Currently closed	T2, 3rd floor	View more.

Melbourne Airport is located approximately 25 km north-west of the city CBD. You can access it by car via the Tullamarine Free in less than 25 minutes.

Please note, travel on the Tullamarine Freeway may require a CityLink pass and consequently incur tolls. To avoid this, another option is to take the Western Ring Road.

If you’re using a rental car to get to the airport, we’d recommend speaking to the rental car company about the use of tolls. If you’re getting to the airport in a taxi, it may also be worth discussing the use of tolls with your driver prior to the trip.

See the specific location and coordinates of the airport on Google Maps.

See maps of the entire airport, as well as terminal and parking-specific maps.

Alternatively, you can download the Melbourne Airport app.

Baby change facilities are located throughout each of the airport terminals.

Below is a list of the specific locations in arrivals and departures. See maps.

Arrivals

• T1 – next to Amcal (before security)
• T1 – Northern end of terminal (before security)
• T1 – Southern end of terminal (before security)
• T2 International Arrivals (ground floor) – located between baggage carousel 5 and 6
• T2 International Arrivals, Northern (T1 end) opposite Australian Border Force
• T2 and T3 Arrivals (ground floor) – located in the general public area, in the passageway between T2 and T3
• T3 Domestic Aircraft Gates (mezzanine floor) – located after security screening, near Gate 4
• T4 Domestic Arrivals (ground floor) – located near Go Convenience

Departures

• T1 – southern end of the terminal after security
• T1 – between gates 2 & 4, and gates 4 & 6 after security
• T1 – at Gate 21 after security
• T1 – at Gate 22 after security
• T2 Departures Check-in near McDonald's
• T2 Departures Check-in near Muffin Break
• T2 International Departures (first floor) – located after security screening
• T2 International Departures (first floor) – located after security screening, near Gate 8
• T3 Domestic Departures (mezzanine floor) – located after security screening, near Gate 4
• T3 Domestic Departures (mezzanine floor) – located after security screening, near Gate 11
• T4 Domestic Departures (first floor) – located between McDonald’s and Mecca

The Airport Chaplains are on site everyday and provide support to staff and passengers of all faiths and no faith with compassionate, caring and practical support.

The Chaplaincy office is located on Level 2, Terminal 2.  If no chaplain is in the office please call on the number below and they will respond.

Multi-faith prayer rooms are open 24/7 and are located in Terminal 2  International Departures after security screening and a new facility will be open soon as part of the Terminal 2 Arrivals Hall project.

Phone +61 3 9297 1488

Email chaplaincy @melair.com.au

This phone is monitored 24 hours a day.

There is a children's play area located in Terminal 2 opposite gate 15b

Melbourne Airport has a Chinese information service known as OZLOOK Travelmate located in T2 Arrivals on the ground floor. It provides Chinese tourists with communications services and travel information about Australia.

Before arriving in Melbourne, Chinese travellers can order the OZLOOK service pack by heading to the website. The pack contains an up-to-date travel guide and gives purchasers access to local 3G/4G data communications services upon arrival using a mobile hotspot device. Up to five devices can be connected at one time and it can be used Australia-wide.

The service saves tourists from choosing and activating SIM cards or data communications packages. Instead, it’s easy to keep in touch with family and friends back home using IP telephony and social platforms.

Travelmate also provides local bilingual hotline services to assist tourists with unexpected incidents.

If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals  
 

Terminal	Location	Trading Hours
Terminal 2 (Before security)	Near P check in counter	7am – 10pm
Terminal 2 (After security)	Near Gate 7	7am – 2pm
Termina 2 (Airside)	Near baggage area	7am – 1pm

Find out more about Prosegur services.

Melbourne Airport has disabled access in a variety of areas around the airport, including within the terminals, as well as in the car parks and pick up/drop off zones.

Find out more information about disabled access, including parking, toilets and wheelchairs.

• All lost property enquiries must be made online using the below form, in the first instance.
• Where possible online forms should contain a local contact number along with an email address. (Please check your junk mail folder, for updates)
• The following items will not be kept or logged : Rubbish - Food and non-alcoholic liquid - Alcoholic liquids which are not in a sealed bottle - Food or Drink containers - Medication - False teeth - Personal hygiene products - Disposable pens and stationery - Baby products such as dummies and bottles - Any items with a bad odour/possible contamination or which may present a biohazard - Credit cards which are not included in a wallet, purse, or bag content.
• All lost passports (only) are handed in to Australian Border Force (ABF). 
• If you have lost an item on a flight or left luggage behind on a flight or carousel, it’s best to contact your airline directly. See here for a comprehensive list of airline contact details.
• More information about lost property and how to retrieve your items here.

 

Storage

Baggage Storage: Smartecarte is located in T2 Arrivals on the ground floor and provides secure storage options for your items for long or short periods of time. Items such as carry on luggage, suitcases, baby car seats, prams, sporting equipment, instrument cases, bikes and more can all be stored here.

Baggage Storage operates 6am – 12:00am, seven days a week. Photo ID is required for storage.

You can also find storage lockers in the At Terminal T4 Car Park on the ground floor.

Luggage wrapping

If you require luggage wrapping, Protectabag ensures that items such as suitcases, boxes, golf clubs, car seats and many more are protected before, during and after your flight.

Other Protectabag services include bubble wrapping damage protection and the provision of inexpensive small and medium bags for repacking of overweight bags.

Protectabag is located in T2 Departures alongside the check in desks.

Protectabag is only open for certain flights. Phone for updates.

Phone: +61 3 9310 3952

Oversized luggage

There are oversized luggage counters in each terminal in the below locations:

Terminal	Location
T1	Drop off - Level 1 at the northern end of the terminal
T1	Pick up - Ground floor next to carousel 3
T2	Drop off - Level 1 between McDonalds and PJ Obrien's
T2	Pick up - Ground floor opposite carousel 6
T3	Drop off - Level 1 behind the Virgin check in counters
T3	Pick up - Ground level behind carousel 2
T4	Drop off - Between Jetstar check in and baggage carousels
T4	Pick up - Ground level between Jetstar check-in and baggage carousels

Massage chairs are available in Terminal 3 and are $2 for 5 minutes.

You can find the massage chair at gate 5, 7 and 9 on the mezzanine level after security.

Melbourne Airport Health is the airport medical centre located in T1 next to the Airport Pharmacy. It can assist with a full range of general medical practical services, such as:

• men’s and women’s health screening
• immunisations
• pre-employment medical examinations
• work injury management
• physiotherapy services
• Deep Vein Thrombosis prevention.

Open hours
Monday–Thursday, 8am – 4pm
Friday, 9.30am - 5pm
Closed Saturday, Sunday and public holidays
Phone: +61 3 9338 8975


 

There are a number of hotels situated close to Melbourne Airport, offering you convenience and comfort.

PARKROYAL Melbourne Airport
PARKROYAL is located mere metres from the terminals, connected to both domestic and international via sky bridge walkways. With 276 spacious guest rooms and an entire floor dedicated to conference and meeting facilities, PARKROYAL is the perfect place to meet, rest or refresh.
Phone: +61 3 8347 2000
Website: parkroyalhotels.com

Holiday Inn Melbourne Airport
Located just 400 metres from the domestic and international terminals, guests can request the complimentary shuttle bus to get you to and from the airport terminal. Take advantage of the onsite parking included in the Park, Stay and Go package. Plus, at Holiday Inn Kids Stay & Eat Free.
Phone: +61 3 9933 5111
Website: https://melbourneairport.holidayinn.com

Ibis Budget Melbourne Airport
Ibis is a short 5-minute walk (750m) from the airport terminals, and close to food and conveniences. It’s suited to those looking for somewhere to rest their head overnight.
Phone: +61 3 8336 1811
Website: accorhotels.com

Quest Melbourne Airport
Quest is brand new serviced apartment accommodation perfect for all types of travellers. Located in the Melbourne Airport Business Park, Quest is just minutes from the terminals and Tullamarine business precincts (5.9 km)
Phone: +61 3 8340 8400
Website: questmelbourneairport.com.au

Mobile phone charging stations are available at various locations in both the International and Domestic terminals.

Below are a list of locations:

Terminal	Location
T2	M level after security opposite Surf dive n ski at gate 2
T2	M level after security at gate 1
T2	M level after security at gate 3
T3	M level after security at gate 4
T3	M level after security at gate 5
T3	M level after security at gate 6
T3	M level after security at gate 7
T3	M level after security at gate 8
T3	M level after security at gate 9
T4	Level 1 after security in the main food court

 

Flying with pets
Each airline has its own arrangements for the carriage of pets. If you are flying domestic, please visit your airline’s website to find out more.

• Jetstar
• Qantas
• Virgin Australia
• Tigerair
• Regional Express
• AirNorth

If you are flying international from Melbourne Airport, please <contact your airline> to find out more about flying with pets.

Hanrob Pet Hotel
Hanrob Pet Hotel is located close to the airport and offers a number of pet services including pet accommodation, daycare and training.

For more information, visit the Hanrob Pet Hotel website.

Address: 444 Melrose Drive 
Tullamarine VIC 3043
Phone: +61 3 9339 2800

There are pharmacies located in each terminal in the below locations:

Airport Pharmacy

T1 Before security opposite Qantas check in kiosks (03) 9338 4441 7:00am – 8:00pm

Amcal Pharmacies

T1 After security opposite gate 1 (03) 9334 5867 7:00am – 8:00pm

T2 Before security opposite check in counter B (03) 9334 5449 6:00am – 11:00pm

T4 Before security opposite the security screening point (03) 9338 4905 6:00am – 9:00pm

If you need to post something at Melbourne Airport, you can do so at the red (regular mail) or yellow (express post) post boxes located curbside approximately 10 metres past the the T1 drop off zone.

Post boxes, as well as Australia Post parcel lockers, are available in the At Terminal T4 Car Park. The parcel locker service allows you to collect, send or return parcels. For more information, visit Australia Post.

Any last minute printing and faxing can be done at Baggage Storage: Smartecarte in T2 Arrivals on the ground floor. They can also assist with any online visa application needs.

Baggage Storage operates 5am – 12:30am, seven days a week.

In order to travel on public transport in Melbourne, you’ll need a myki card. Top up or check your card balance at the myki machines located throughout the terminals using cash or EFTPOS/credit card.

Machine locations:

• T2 Arrivals
• T3 Arrivals
• T4 Baggage Reclaim

More information about public transport in Victoria here.

Public shower facilities are available in the airport near the toilets in T2 Departures.

Specific locations are below:

• T2 Departures Check-in next to Muffin Break 
• T2 International Departures (first floor) – between the link to T1 and Grill'd
• T2 International Departures (after Security) – near the exit of Duty Free

Melbourne Airport aims to provide a safe and pleasant environment for our passengers, visitors and staff.

There is to be no smoking in all airside areas. Smoking is also prohibited in the following landside areas:

• all areas designated as ‘no smoking’ by signage
• enclosed workspaces
• Melbourne Airport controlled buildings
• adjacent to building access points such as doorways and windows
• within 10 metres of air conditioning intake vents and ducts
• APAM vehicles
• undercover car parking areas.

For more information about our smoking policies, see here.

Telephones are located in T1, T2 and T3. Machines accept coins and phonecards. Selected telephones also accept credit cards. See here for maps.

A TTY telephone for those with hearing difficulties is located on the ground floor of T2 Arrivals.

Below are a list of toilet locations throughout the airport:

Terminal 1

• Next to Amcal in the T1/T2 walkway on level 1 (before security)
• Southern end of the terminal on level 1 (after security)
• Northern end of the terminal on level 1 (after security)
• Between gate 2 and 4 on M level (after security)
• Between gate 4 and 6 on M level (after security)
• Between gate 8 and 10 on M level (after security)
• Opposite Newslink on M level (after security)
• At gate 21 on M level (after security)
• At gate 23 on M level (after security)
• At gate 24 on M level (after security)
• At the northern end of the terminal on ground level (before security)
• At the southern end of the terminal on ground level (before security)

Terminal 2

• T2 Departures Check-in near McDonald's
• T2 Departures Check-in near Muffin Break
• At the end of the duty free store on level 1 (after security)
• Opposite Muffin Break on level 1 (after security)
• Between gate 5 and 7 on level 1 (after security)
• Near gate 15b on level 1 (after security)
• Between gate 6 and 8 on level 1 (after security)
• Opposite gate 16 on level 1 (after security)
• Between gate 16 and 18 on level 1 (after security)
• Opposite arrivals gate 16 on ground level (after security)
• Between arrivals gate 16 and 18 on ground level (after security)
• Opposite arrivals gate 5 on ground level (after security)
• Opposite arrivals gate 4 on ground level (after security)
• Next to arrivals gate 2 on ground level (after security)
• Opposite baggage carousel 1 on ground level (after security)
• Between baggage carousels 5 and 6 on ground level (after security)
• Opposite the Australian Border Force Office at the Northern )T1) end of the Arrivals Hall

Terminal 3

• Behind Virgin Australia check in counters on level 1 (before security)
• Near the escalators and booking telephones on Arrivals Level, Ground Floor (before security)
• Opposite gate 2 on M level (after security)
• Opposite gate 3 on M level (after security)

Terminal 4

• Between Tiger Airways and Rex check in on ground level (before security)
• On the ground floor of the At Terminal T4 car park (before security)
• Near Gate 14 (after security)
• At the end of the stairs in the Tiger Airways pier on ground level (after security)
• At gate 30 on ground level (after security)
• Between the Jetstar gates on ground level (after security)
• Next to McDonald's in the main food court on level 1 (after security)
• Between Amcal and security screening on level 1 (before security)
• Beside the baggage carousels on ground level (before security)
• Near Gate 12 (after security)

The Tourist Refund Scheme (TRS) allows you to claim a refund of the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) that you pay on certain goods purchased in Australia.

The Tourist Refund Scheme office is operated by the Australian Border Force (ABF) and is located in T2 departures, just after customs within the main tax and duty free store.

More information about TRS here.

If you require a travel agent or related services at the airport, you can seek assistance from Flight Centre located on the first floor of T2 International Departures, opposite check in counters F and G.

Services include quoting and booking accommodation, international and domestic airfares, insurance, traveller’s cheques, tours, information about travelling with kids, and much more.

Phone: +61 3 9310 3322 
Website: flightcentre.com.au

Travellers Aid have sites at Southern Cross and Flinders Street train stations and provides a number of services to assist visitors to Melbourne.These include:

• Shower Facilities
• Resting Rooms
• Mobility Equipment Hire
• Luggage Storage
• Buggy Assistance when transiting through Southern Cross Station

Visit www.travellersaid.org.au for more information on these and other services that Travellers Aid offer.

Filtered drinking water fountains are located throughout the terminal in the following areas:
 

Terminal	Location
T1	M level after security between gate 4 & 6
T1	M level after security between gate 8 & 10
T1	M level after security at gate 21
T1	M level after security at gate 24
T2	Level 1 before security opposite Hungry Jacks
T2	Level 1 before security behind Cafe Vue
T2	Level 1 after security opposite Hungry Jacks
T2	Level 1 after security between gates 5 and 7
T2	Level 1 after security opposite gate 15B
T2	Level 1 after security opposite gate 16
T2	Level 1 after security between gates 16 and 18
T2	Ground floor after security opposite gate 4
T2	Ground floor after security opposite gate 5
T2	Ground floor after security opposite gate 16
T2	Ground floor after security between gate 16 and 18
T3	M level after security next to gate 5
T3	M level after security next to gate 7
T3	Ground floor after security next to the booking phones
T4	Ground floor of At Terminal T4 car park
T4	Ground floor before security beside baggage carousels
T4	Level 1 after security in the Tiger pier before stairs
T4	Ground floor after security between Jetstar gates
T4	Level 1 after security next to McDonalds
T4	Level 1 before security between Amcal and security screening

Free Wi-Fi is accessible in all terminals of the airport.

To connect to the ‘Airport Free Wi-Fi’ hotspot, see the following instructions:

1. Ensure your Wi-Fi setting is turned on, then select ‘Airport Free Wi-Fi’.
2. ​Enter details and accept the terms and conditions.
3. ​​Accept privacy statement and click ‘Start Browsing’ to connect to the service.

​See Wi-Fi terms and conditions.

Please note that this free Wi-Fi service is not encrypted.