An airport can be a stressful experience, especially when travelling on an international flight. It is even more stressful when you or someone you are travelling with has a disability which is not immediately apparent to airport staff – a Hidden Disability which can include autism, anxiety issues, mental health conditions, dementia, visual impairments deaf or hard of hearing.
Melbourne airport has recently implemented the Hidden Disability Program for it’s International Terminal to assist you on your journey through our International Airport. This program caters for adults as well as children and their families.
Hidden Disability Program
The Hidden Disability Program consists of:
• A sensory map that identifies high sensory and low sensory areas to help you navigate through our international terminal. This can help you prepare for additional noise, crowded areas and identify areas where you can stop and be in a quiet are if required.
• Social stories illustrating both our international departures and international arrivals processes in an easy to understand and pictorial format.
International Departures social story
International Arrivals social story
Lanyard Hidden Disability Program Coming Soon – watch this space!
If you have any queries regarding the above please contact us here
Programs at other Australia airports
Thank you to the businesses who assited with our program development:
For more information regarding what you can bring into Australia, please click here.