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    Hidden Disability Program

    An airport can be a stressful experience, especially when travelling on an international flight. It is even more stressful when you or someone you are travelling with has a disability which is not immediately apparent to airport staff – a Hidden Disability which can include autism, anxiety issues, mental health conditions, dementia, visual impairments  deaf or hard of hearing.

    Melbourne airport has recently implemented the Hidden Disability Program for it’s International Terminal to assist you on your journey through our International Airport.  This program caters for adults as well as children and their families.

    Hidden Disability Program

    The Hidden Disability Program consists of:

    •    A sensory map that identifies high sensory and low sensory areas to help you navigate through our international terminal.  This can help you prepare for additional noise, crowded areas and identify areas where you can stop and be in a quiet are if required.
    •    Social stories illustrating both our international departures and international arrivals processes in an easy to understand and pictorial format.

    Sensory Map
    T2 Departures
    T2 Arrivals

    Social Stories
    International Departures social story
    International Arrivals social story

    Lanyard Hidden Disability Program Coming Soon – watch this space! 

    Contact Us
    If you have any queries regarding the above please contact us here

    Programs at other Australia airports
    Adelaide Airport
    Brisbane Airport
    Hobart Airport
    Sydney Airport

    Thank you to the businesses who assited with our program development:



    For more information regarding what you can bring into Australia, please click here.