The car parks at Melbourne Airport are busy

The car parks at Melbourne Airport are busy this week The Value Car Park is nearly sold out Thursday, Friday, Saturday, Sunday and Monday. If you do have a car park booking, please arrive 30 minutes earlier than usual and have your QR code ready for a smooth entry and exit. Due to ongoing construction in the Terminal T1 T2 T3 car park pick-up and drop-off areas, passengers should plan for potential delays of up to an hour during peak times if you are being dropped off by a loved one, taxi or Uber. To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, which is a 10-minute walk to and from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for drop-offs or Level 1 for pick-ups. Thank you for your patience while we are building your airport.

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Help & Information

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Help points

If you need a hand with anything while in our car parks, look out for our Help Points. Press the “HELP” button on the intercom at any Help Point or at entry and exit gates to speak to one of our friendly customer service team.

Whether you've lost your keys or QR code, can't locate your car, have a flat battery, or have run out of petrol, our team will help you.

Urgent matters

If the matter is urgent please call on 03 9297 1318 and quote your online enquiry number.

We are currently experiencing a high demand in phone and online enquiries, which may cause some delays. The team is working hard to respond to all enquiries as quickly as possible.

General queries

We are here to help. For general enquiries contact us on: +61 3 9297 1318. 

For general questions about our car parks or your parking booking, you can also complete the form here and we'll respond as soon as possible.