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    Useful information

    We have gathered our most frequently asked questions for every stage of your journey to and from Melbourne Airport. Simply choose the topic of interest for more information.

    Contact us


    Still can't find what you're looking for? We are here to help. Complete the following form and a member of our customer service team will be in contact with you. For general enquiries contact us on: +61 3 9297 1600. 

    Car park refund

    If your enquiry is in relation to a car park refund, please click here.

     

    Lost property

    If your enquiry is in relation to lost property, please click here. If you left items on an aircraft, please contact your relevant airline.


    Please note for car park enquiries

    We are experiencing a high demand of phone and online enquires at this present time which is resulting in delayed response times.The team are working as efficiently as possible to respond to all enquires in a timely manner.

    If the matter is urgent please call on 03 9297 1318 and quote your online enquiry number.

    We thank you for your patience.
     

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    • *Please do not include any personally identifiable information, including credit card details, in your message. Messages including this type of information will not be received by our customer service team.

    Baggage enquiries:
    Please contact your airline

    View here
    Car park enquiries:
    +61 3 9297 1318

    • Head office

      General enquiries: +61 3 9297 1600
      Postal address: Melbourne Airport, Locked Bag 16, Tullamarine VIC 3043, AUSTRALIA
      Office hours: Mon - Fri, 8:30am - 5:00pm

    • Delivery address

      Melbourne Airport Management
      Level 2, Terminal 4
      (Entrance via Level 1, Terminal 4 next to Amcal Chemist)
      Melbourne Airport VIC 3045
      AUSTRALIA

    • Careers & employment

      Please see here for a listing of current jobs with Melbourne Airport management and direct links to many of the larger businesses that operate at Melbourne Airport.

    • Community relations

      Phone: +61 3 9297 1597  
      (9am-5pm Monday to Friday)
      Email: [email protected] 

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