FAQ

The Tourist Refund Scheme (TRS) allows you to claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on certain goods purchased in Australia.

The TRS office is operated by Australian Border Force and is located on the departures level just after security and border controls within the main duty free precinct. There is also a TRS office on the ground floor of T2 in the arrivals hall (near T1).

Online and new mobile TRS applications
You can a TRS claim online, simply visit MyTRSClaim.

You need to check the duty free allowances for all destination countries that you are travelling to with the duty free purchased items, as duty free allowances vary depending on where you are travelling to.

Yes, the Melbourne Airport Duty Free store offers a complimentary ready-for-collection service.

For information about duty free restrictions when arriving into Australia please visit the duty free allowances page.

As a traveller in transit, you are advised to defer any purchase of duty free items until you pass through security screening and into the departures area. There are restrictions in place for taking, Liquids, Aerosols and gels (LAGS) into the departure area.

You can purchase duty free items at the Duty Free stores and other shops on the departure level.

See our security page for more information.

Yes, Melbourne Airport Health and Medical Centre is located on level 1 in T1 (Qantas domestic).

Open hours
Monday–Thursday, 8am – 4pm
Friday, 9.30am – 5pm
Closed Saturday, Sunday and public holidays
Phone: +61 3 9338 8975

Yes, there is a multi-denominational prayer room located on the ground floor between terminal 2 and 3 which is open 24/7.

Find out more about the prayer room and the airport Chaplaincy program.

Yes, there are shower facilities located in T2. Please note there is no facility to rent towels.

Melbourne Airport has a lost property service located on level 1 in T2.

Contact lost property direct for inquiries about items lost while inside the airport. Please note if you lost an item on an aircraft, you will have to notify the airline.

 

Designated smoking areas are limited at Melbourne Airport.

Melbourne Airport has created smoke-free areas at our Arrivals and Departures entrance and exit in T2, T3 and T4, clearly marked with signage.

If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

Victorian and Commonwealth Governments do not allow smoking in enclosed areas including the terminal building.  Customs and Border Security do not permit transit passengers to exit the terminal. For these reasons, Melbourne Airport is unable to provide smoking areas for transiting passengers.

The use of e-cigarettes is also not permitted within the terminal building and can only be used within external designated smoking areas at Melbourne Airport.

There are Travelex multi-currency ATMs located throughout the terminals, Commonwealth Bank ATM in T1, as well as a Westpac and Qantas Credit Union ATM in T1. For more information please see the Travelex page.

Travelex has multi-currency ATMs located throughout the International terminal where you can buy a range of foreign currencies. Currency exchange booths are also located throughout the International Terminal.

Phone charging stations are available at various locations in both the International and Domestic terminals.

If you have forgotten your phone charger, don’t worry. You can purchase a charger from Tech2Go in T3 and T4 and selected newsagents throughout the airport.

We sure do. It’s available throughout the terminals (T2, T3 &T4) including public spaces. Qantas also provides a free Wi-Fi connection within T1.

See more about Wi-Fi.

Yes, there is a pharmacy in T1, T2 and T4.

Find out more about the Amcal pharmacies in T2 and T4.

There is no post office in the terminals however there are two Australia Post mail boxes located at Melbourne Airport – one on Departures Drive (T1 Qantas, Departures end) and one on the ground floor of the Transport Hub near T4 (car park). Envelopes and stamps are normally available at the newsagents located throughout the terminals.

Bag wrapping services are available at Melbourne Airport within the check in area in T2. For more information, please see Protectabag.

Wheelchair assistance is the responsibility of the airlines.

Please advise your airline or travel agent when making a flight booking of any disability or assistance required at the airport. The airline or travel agent can then make necessary arrangements, for example, to book a wheelchair or offer assistance to the aircraft.

Airlines may have different guidelines for the carriage of people with reduced mobility and requirements for special assistance. We recommend that you speak to your airline at the time of your booking and check the airline’s website for its special assistance and disability policies and procedures.

For more information view airline contact details.

There’s a range of quarantine restrictions that travellers must comply with when entering Australia. For more information about Australian biosecurity restrictions, visit the Department of Agriculture website.

The Australian Government Department of Immigration and Border Protection is the responsible authority for customs. To view the list of requirements visit their website.

To find out what items you can bring into Australia please refer to the Australian Government Department of Immigration and Border Force.

For your safety, there are rules which restrict the amount of liquids, aerosols and gels (LAGS) on flights into and out of Australia. These rules also apply when transiting on international flights within Australia.

For more information please use the following links from the Department of Infrastructure and Regional Development website regarding:

• carry on baggage
• liquids, aerosols and gels.

Prescription and non-prescription medicines (including special dietary products), and medical items required during a flight are exempt. For medicines and medical items, you will need to present these items along with proof (e.g. doctor's letter) at the screening point.

For those travelling with babies, there are exceptions for baby products required for the duration of the flight. These include baby milk, sterilised water, baby food and wet wipes.

Domestic flights
There are no restrictions on the amount of liquids, aerosols and gels you can take onboard a domestic flight for a baby or infant. However, if you are connecting to an international flight or if your domestic flight is departing from an international terminal, limits apply.

International flights
You are allowed to carry onboard a reasonable quantity of liquid, aerosol or gel items for a baby or infant for international flights. Pack only what you need for the duration of a flight and any delays that may occur.

Baby products allowed may include, but are not limited to:

• baby milk, including expressed breast milk
• sterilised water
• juice
• baby food in liquid, gel or paste form.

Learn more about the exemptions when travelling with children.

Mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service controlled areas. If you are on the phone, you will be asked to terminate your call until you have cleared the Australian Customs and Border Protection Service check point.

Australian Customs and Border Protection Service officers can and will ask you to delete any photos or film recorded if you are caught taking photos or recording.

Visit the Australian Customs and Border Protection Service website for details using the Guide for Travellers.

Some items are classified as prohibited items, weapons and dangerous goods that cannot be carried onboard an aircraft. If you have any of these items in your carry-on baggage, you will need to surrender these at the screening point. Surrendered items will not be stored or returned.

If in doubt, check with your airline prior to arriving at the airport. In some cases, you may be able to pack the item in your checked baggage.

If you are planning to travel on an aircraft, it is important to be aware of the security measures in place. The Department of Home Affairs website TravelSECURE provides a range of advice and tips to help you prepare for your journey and clear security checks quickly and easily. All travellers are required to undergo security screening at Australian airports.

Unsure if you can pack an item? Check the dangerous goods app from the Department of Infrastructure and Regional Development.

Taxi ranks are located on the ground floor outside T1 and T2 and in the T4 Transport Hub.

See more about taxis.

There is no rail link from the airport to the city centre.

SkyBus Express Bus Service runs a regular express service from Melbourne Airport to the City Centre every 10 minutes, 24/7.

A number of other bus services operate from the airport to areas throughout Victoria. Information on destinations and schedules can be obtained from information desks within the airport, or through link below. These bus companies are authorised by Public Transport Victoria and Melbourne Airport to provide regular passenger services from the airport.

View more information on transport options to Melbourne Airport.

You can pre-book your rental car and choose to pick up your car on arrival at Melbourne Airport.

Visit our car rental page for more details.

Rideshare services available include uberX, UberBLACK, Ola, Didi and GoCatch.

Rideshare drivers pick up travellers from two locations: Qantas, International and Virgin Australia passengers from lane 1 of the forecourt; Jetstar, TigerAir, Rex or AirNorth passengers from level 2 inside the T4 Ground Transport Hub.
Passengers can be dropped off anywhere along Departure Drive and the T4 Transport Hub drop off zone on level 1. This is the same for all the public drop off zones.

Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders. You can get fare estimates on the respective rideshare operators websites.

There is a charge to use a rideshare service from the airport.The current Rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger.

For further information, please click here.
 

Scheduled rides are not available for pick-ups at the airport. Use the mobile App to make a standard Uber booking. 

Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders.

You can get fare estimates on the respective rideshare operators websites.

There is a charge to use a rideshare service from the airport.The current Rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger.
 

Terminal T4 Transport Hub
 

SkyBus operate an express service carrying travellers to and from the airport via the CBD, St Kilda and Frankston.
 

Yes, you will find a vast array of food and beverage options inside T2 including cafes, bars and casual dining options.

More information is available by viewing our shop and eat page and filtering results by T2.

The standard trading times for most retail stores in T4 is 6am to 10pm daily and 6am to midnight in T2. Please note times may vary between stores and restaurants.

Visit the retailer section of our website for more information.

To send us feedback visit our contact us page and our staff will follow up.

Stores are generally open while boarding is in progress, otherwise please check opening hours with the individual outlets. 

• Terminal 1 (T1): Domestic – Qantas
• Terminal 2 (T2): International – all flights
• Terminal 3 (T3): Domestic – Virgin
• Terminal 4 (T4): Domestic – Jetstar, Tigerair, Rex and Airnorth

Please visit the maps page to view interactive and printable airport terminal maps for our international terminal (T2) and domestic terminals (T1, T3, and T4).

Please use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order using letters of the alphabet to mark check in zones for each airline.

Please use the directional signage inside the terminal to help find your check-in counter area.

It is a customs requirement that all arriving passengers must collect their luggage and clear customs before transferring to any domestic service.

Melbourne Airport has four terminals. All Terminals are linked within the same terminal precinct, under one single roof and within walking distance. Our domestic terminals are conveniently located on either side of T2 (international) within walking distance. T4 is approximately 100 metres walk to the south of T3.

There is no inter-airport shuttle at Melbourne Airport. If you need assistance transferring from one terminal to the other please contact your airline.

If you are transferring to another flight at Melbourne Airport, please check with your airline or travel agent for information about transfer procedures.

For more information view airline contact details.

You can find Terminal T1 maps here

Terminal Map T2 and T3 can be located here

Terminal 4 map for Jetstar, Tigerair and REX domestic can be located here

It may be possible to leave Melbourne Airport and return for a connecting flight, depending on your circumstances. It is the travellers responsibility to ensure all potential requirements are met in order to board a connecting flight.

These include but are limited to:

• meeting all security, biosecurity, customs and border protection requirements for entering and exiting Australian borders (e.g. appropriate passport, visa, outbound flight documentation as required)
• satisfying all specific requirements of the airline providing the connecting flight
• ensuring sufficient time to return to Melbourne Airport and complete all steps in order to board your flight on time, including check-in, Customs and security screening
• ensuring appropriate arrangements are made for any luggage.

If you are not sure which departure gate your flight leaves from, use the flight information display screens located throughout the terminal to confirm your departure gate. Once you know your departure gate, use the directional signage inside the terminals to get to your gate.

If you are travelling within T4 your departure gate will be displayed when the gate is open for boarding.

Melbourne Airport App
The Melbourne Airport app is free and has all the important airport information you need featuring flight lists, real-time fight status updates, gate information, check-in counters, terminal and carousel details. There’s also a list of shops, restaurants and special offers.

If you are transferring to another flight at Melbourne Airport, please check with your airline or travel agent for information about connection requirements.

For more information view airline contact details.

If you are transferring to another flight at Melbourne Airport, please check with your airline or travel agent for information about transfer procedures.

For more information view airline contact details.

We have a number of airline lounges in Domestic and International terminals that service airline passengers and travellers of partner airlines. For specific information on lounges and eligibility requirements, please contact your airline.

Some items are classified as prohibited items, weapons and dangerous goods that cannot be carried onboard an aircraft. If you have any of these items in your carry-on baggage, you will need to surrender these at the screening point. Surrendered items will not be stored or returned.

If in doubt, check with your airline prior to arriving at the airport. In some cases, you may be able to pack the item in your checked baggage.

If you are planning to travel on an aircraft, it is important to be aware of the security measures in place. The Department of Home Affairs TravelSECURE website provides a range of advice and tips to help you prepare for your journey and clear security checks quickly and easily. All travellers are required to undergo security screening at Australian airports.

Unsure if you can pack an item? Check the dangerous goods app from the Department of Infrastructure and Regional Development.

Please use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order using letters of the alphabet to mark check in zones for each airline.

Please use the directional signage inside the terminal to help find your check-in counter area.

It is a customs requirement that all arriving passengers must collect their luggage and clear customs before transferring to any domestic service.

Melbourne Airport has four terminals. All Terminals are linked within the same terminal precinct, under one single roof and within walking distance. Our domestic terminals are conveniently located on either side of T2 (international) within walking distance. T4 is approximately 100 metres walk to the south of T3.

There is no inter-airport shuttle at Melbourne Airport. If you need assistance transferring from one terminal to the other please contact your airline.

If you are transferring to another flight at Melbourne Airport, please check with your airline or travel agent for information about transfer procedures.

For more information view airline contact details.

Paying by phone/credit card: 
Via Maxi (credit card payment) – phone 1300 858 988. Please have your credit card and parking infringement notice handy and follow the prompts.

Note: Only MasterCard and VISA payments can be accepted.

Paying by mail:
Please post a cheque or money order made payable to Melbourne Airport to the address listed below. Please ensure that the parking infringement number, vehicle registration number and a contact phone number are clearly printed on the reverse of the cheque or money order.

Post to:
Parking Infringement Notices – Melbourne Airport
Locked Bag 16
Tullamarine VIC 3043

Paying in person:
Melbourne Airport no longer accepts payments in person at our office. Payments must be made via the options above.

What happens if I don't pay within 28 days?
Melbourne Airport (APAM) will send a you a reminder if you have not paid the fine in full within 28 days. After this initial reminder, Melbourne Airport will commence legal action in the Magistrates Court. You may defend your charge in court.

Melbourne Airport receives hundreds of requests to appeal parking infringement notices. These range from the factual with clear supportive documentation to those with very scant details.

You may appeal or contest a parking infringement if:

• You were not driving the vehicle at the time the infringement was received. You will need to nominate the driver and complete a Statutory Declaration Form if you believe the parking infringement notice is incorrect.
• There are special circumstances that you believe that Melbourne Airport should consider in your case. It is strongly recommended that you refer to the FAQ below highlighting the limited circumstances that will cause Melbourne Airport to retract a parking infringement notice.

Please note: Melbourne Airport must receive your application in writing to appeal or contest your notice within 28 days of the date listed on the notice.

To give your appeal the best chance of success please ensure that your written appeal contains the following information listed below. We strongly recommend that you use headings and/or dot points in compiling your appeal in a clear and concise way. You may choose to use this Parking Infringement Review Template to assist your application.

What to clearly include within your written appeal:

• your name and address
• the car registration number 
• the infringement notice number
• the offence – as stated on the infringement notice
• copies of your supporting evidence
• a clear explanation as to why you believe Melbourne Airport should review your notice.

Please post your appeal application to:
Parking Infringement Notices – Melbourne Airport
Locked Bag 16
Tullamarine VIC 3043

Melbourne Airport will write to you and advise you of its decision on your appeal. This usually occurs within 14 days, although if Melbourne Airport requires additional information from outside organisations, it could take up to 90 days to review your appeal.

If Melbourne Airport rejects your appeal you must promptly pay the fine associated with the parking infringement notice.

Melbourne Airport receives far more applications to appeal a parking infringement notice than the number that we approve. We may approve an application where:

• The driver has suffered from a serious medical incident – supported by documentation such as a letter from the treating hospital or your doctor.
• The car has broken down and the driver is able to provide supporting documentation such as towing docket or a repair invoice from the resulting repairs.

Melbourne Airport does not approve the following reasons in considering appeals against parking infringement notices:

• not noticing a sign
• reading only part of the sign
• being unable to read the sign from the front seat of the car
• forgetting to read the sign
• the weather
• running late or being in a hurry to pick up a friend
• being delayed or at an appointment
• talking on a mobile phone
• wanting to avoid paying for parking at Melbourne Airport
• being unaware of the Australian Road Rules (all licensed drivers are expected to be aware and comply with the Road Rules at all times).

If you are the registered owner of the vehicle, then you are responsible for the payment of the penalty. If you were not the driver of the vehicle at the time of the infringement, then you must nominate the responsible driver via a Statutory Declaration Form or you will remain responsible for the payment of the infringement.

Respond promptly. If you do not provide Melbourne Airport with the requested information within 14 days of the request, then your appeal will be assessed on the information that is available on hand – which will considerably reduce the likelihood of your appeal being successful.

You have the option of either paying the infringement notice by the due date or electing to have the matter heard in the Magistrates Court. If you fail to pay or respond within 28 days of the due date, APAM will commence legal proceedings.

Yes. If your car is left unattended in a designated tow away area, or it is parked illegally and it is believed to be a danger to other road users/is likely to cause traffic congestion, then Melbourne Airport may tow your vehicle. All towing and vehicle retrieval costs are the responsibility of the owner.

No. You will not lose demerit points as a result of a parking infringement notice. Parking infringement notices do not result in a conviction or a criminal record. However failing to pay a parking infringement notice – and failing to address the matter at the Magistrates Court – could well result in ongoing legal concerns.

All fare types can be amended up to 2 hours prior to your booking entry time. Simply go to 'manage my booking' to cancel your booking. See parking terms and conditions for full details. If there is a fare difference for your new booking, you will be required  to pay any difference.

For your flexibility and convenience, all our fares can be cancelled, free of charge, up to 2 hours prior to your booking entry time. Simply go to 'manage my booking' to cancel to your booking. See parking terms and conditions for full details.

You may arrive up to two hours before your booked entry time. If you arrive any earlier than the time prior to two hours before your booked entry time, you will be charged at drive-up rates for your entire stay (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. View Melbourne Airport’s drive-up rates.

You may enter a car park any time after your booked entry time, or exit a car park any time before your booked exit time, without incurring any additional fees. If you exit a car park before your booked exit time (as confirmed by Melbourne Airport via email), you will not be entitled to a refund or adjustment. There is a one hour grace period for exit after your booked exit time. If you exit more than one hour after your booked exit time, you will be charged for the extra time beyond one hour after your booked exit time at Melbourne Airport’s Overstay Tariff car park rates (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. Click here for Melbourne Airport over stay rates.

To avoid accidental additional charges, you'll need to enter the car park with the same card you nominated at the time of your online booking. Currently we are unable to record a second credit card, so we recommend that you book with one that will be in your possession at the time of entering the car park, as this will be your ticket to enter. If you are unable to do so, collect a ticket on entry, then call help on exit so we can manage your booking to avoid additional changes.

Yes, online bookings are available for short or long stays. Please note that you must book at least 2 hours prior to your arrival time when making a booking online.

All of our car parks have disabled bays available and you can follow the online booking instructions. Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. View the location of our disabled bays.

You can book your parking online from 12 months in advance up to 2 hours before your arrival time. To secure the best price, book your parking as early as possible.

You can make an online booking with your VISA, MasterCard, or American Express card. Melbourne Airport Parking does not charge credit card fees with your online booking. Diners Club cards are not accepted online.

Don't worry, you are still able to enter and exit the booked car park. Simply tap the credit card you used to make the booking at the boom gate. Please the help button at entry if you're experiencing issues.

Online bookings offer a discount price on parking, however they are only available for pre-bookings only. Once you enter the car park, you won't be able to change your length of stay. You won't be eligible for a refund if you end up staying shorter than your booking period.

You can book online for up to 45 days of parking. Drive up parking is available for an unlimited time period, however you'll need to notify us if it's longer than 60 days.

From 4am until 1am courtesy buses leave the Value Car Park every 15-minutes. A concierge transfer operates outside of these hours. Please press the help button at bus shelters to activate the concierge service.

There are 8 stops in the Value Car Park and stops at every terminal in the following order: Terminal 4, Terminal 3 and Terminal 2, then Terminal 1.

Allocated motorcycle parking is located within the Terminal 1, 2 & 3 Car Park. You're also free to park within any of the other available bays. Please note, normal car parking rates apply for motorcycles. See more information about motorcycle parking.

There are bicycle racks available on the ground level of the Terminal 1, 2 & 3 Car Park. Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells. Bicycles left in non-permitted places will be removed. See more information about bicycle parking.

If you choose to drive a different car on the day, please update your booking with new registration details. Simply go to 'manage my booking' to update to your booking up to 2-hours prior to your booked entry time.

Height restrictions of our carparks are:

• Terminal car parks (T123, T4) = 2.2m
• Premium parking = 2.2m
• Value Car Park =3.3m
• Business Car Park = 2.3m

Please contact us if you need to bring an oversized vehicle to the airport.

Car parking that's directly opposite terminals T1, T2 and T3. Perfect when flying Virgin, Qantas or with an international carrier. 

Our convenient Terminal car parks make parking convenient and straightforward. It's the perfect choice for business trips or short getaways and it's just minutes to the terminal. Too easy!

Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.

Getting to the T1, 2 & 3 terminal car park is easy. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there. 

If you're flying Jetstar, Rex or AirNorth, Terminal T4 parking is just 100m from the terminal.

Getting to the Terminal 4 car park is easy. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there.

Disabled parking is available at all Melbourne Airport car parks. Please follow the online booking instructions. 
Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. 

For further information on alternative parking options please click here.

If you're after the lowest priced parking it's hard to go past our Value Car Park. This budget option is perfect if you're travelling for a few day, weeks or even a month. You'll have access to the free courtesy courtesy bus to and from the terminals that will run on demand, 7 days a week, from 1 December 2020.  

 

Getting to the Value Car Park is easy. You can either use Google Maps to do the hard work for you or check out our helpful map for the quickest way to get you there.

 

Greet them the right way and park in one of our many car park options. Simply drive up on the day and park in our Terminal Car Parks for as little as $15 for one hour, or book in advance online to save even more.

Or, if your passengers are ready and waiting, there is also a pick-up zone where you can wait up to 30-minutes for free to save you driving in circles.

For further information, please click here.

With our Premium parking, you'll enjoy the best spot in the house. Premium bays are located closest to the Terminal 1, 2 & 3 walkways, so you can be on your way in no time. The less time parking means more time for coffee and relaxing pre-flight.

Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.

Getting to the Premium Car Park is easy. It is located on Level 2 of the car park. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there.

With our Premium parking, you'll enjoy the best spot in the house. Premium bays are located on Level 1 with easy access to Terminal 4, so you can be on your way in no time. The less time parking means more time for coffee and relaxing pre-flight.

Click here for more information on Premium parking.

 

Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.  



 

Getting to the Premium Car Park is easy. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there.
 
 

Let us do the parking for you! Simply drive to the Qantas Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? 
 

Let us do the parking for you! Simply drive to the Premium Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? Perfect when flying Virgin Australia or with an international carrier but it's open to everyone.

Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save. 

Getting to the Premium Valet Car Park is easy. It is located on Level 2 of the car park. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there.

Travelling for work and looking for a just in time arrival and rapid departure. Our Premium Business Car Park is your best bet. Perfect when flying Qantas or with an international carrier.

Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.

Getting to the Premium Business Car Park is easy. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there.

Let us do the parking for you! Simply drive to the Qantas Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? 

Simply drive to the Qantas Valet Car Park office and hand us the keys. One of our friendly team will organise a booking for you upon arrival. 

Getting to the Qantas Valet Car Park is easy. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there.

Allocated motorcycle parking is located within the Terminal 1, 2 & 3 Car Park or you can park in any of the other available bays. Normal car parking rates apply for motorcycles. 

For further information on alternative parking options please click here.

Bicycle racks are available on the ground level of the Terminal 1, 2 & 3 Car Park. Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells.

For further information on alternative parking options please click here.

Relax in this stylish airport lounge before you take off, no matter your airline or class of travel.

Catch up on work using our business services, or simply relax with a meal from our buffet and a drink from our bar. You can relax in our stylish airport lounge whatever your class of travel or whichever airline you’re flying with.

Opening hours: 06:00am - 12:00am
Terminal 2 - After security - Level 3

For more information, click here


 

Qantas Lounge is situated within Terminal 1 - After security 

Air New Zealand Lounge is situated in Terminal 2 - After Security - Level 1

Cathay Pacific Lounge is situated in Terminal 2 - After Security - Level 1

Emirates Lounge is situated in Terminal 2 - After security - Level 1

Etihad Airways is situated in Terminal 2 - After security - Level 1

Qantas Business Lounge is situated in Terminal 2 - After Security - Level 1

Qantas First Class Lounge is situated in Terminal 2- After security - Level 1

Singapore Airlines is situated in Terminal 2 - After security - Level 1
 

Virgin Lounge is situated in Terminal 3 - Before security - Mezzanine Level 

Rex Lounge is situated in Terminal 4 - After security - Ground Floor

AMEX Lounge is situated in Terminal 2 - After security   
 

Embark on your journey in style at the Plaza Premium Lounge located near Gate 9 at Terminal 2. 
You’ll be indulged in total relaxation with comfortable seating and private resting area, plus an array of food and beverages, bar, recharging station, complimentary Wi-Fi, newspapers & magazines and more. 
Open 06:00am to 23:00pm daily
Terminal 2 - After security  
 

Currently, random health checks are taking place across all inbound international arrivals. These checks are carried out by The Department of Health.

All passengers arriving in Australia will be subject to the Australian Government’s mandatory quarantine period of 14 days at their first Australian destination.

State and territory governments, with support from the Australian Government, manage quarantine arrangements including:

• transport for travellers from their arrival point to their quarantine accommodation
• quarantine arrangements at the accommodation facility

You must quarantine in the city you arrive in for 14 days, even if you plan to travel elsewhere in Australia.

Once you have completed quarantine, you can travel within Australia in line with state and territory domestic travel restrictions. This may include further quarantine requirements.

Travellers will be met once they arrive at Melbourne Airport by appropriate Government authorities and taken to their accommodation.

For further details, please visit the Department of Health website.

Health experts recommend hand washing with soap and running water for 20 seconds as being a better form of hand hygiene than using alcohol based sanitisers. We’re encouraging more hand washing by people passing through the terminals by cleaning bathrooms more often and ensuring supplies of soap remain stocked up. We’ve installed hand sanitiser as an extra option to support the way people migrate through our terminals, but we urge everyone to make soap and water their first option – just like it is for the experts who recommend it.
 

We’ve changed the way we clean to increase how often our cleaners disinfect contact surfaces such as elevator buttons, escalator rails and counter tops. We’ve increased cleaning frequency, with more focus on making sure bathrooms are cleaned every two hours. We’ve also installed hand sanitiser inside all of our amenities, and throughout the precinct we’re promoting hygiene practices in line with government advice.

No, there are restrictions around the amount of liquids, aerosols and gels (LAGS) that can be taken through security screening. LAGS may only be taken in your carry-on luggage if they are in containers no more than 100mL in size.

We’re maintaining a focus on streamlining the arrivals experience for international travellers as much as we can. While there are some additional procedures in place at this time that can add a few minutes to your journey, for the most part the significantly reduced number of passengers passing through the airport means the delays aren’t especially noticeable.
 

Flights currently arriving from China are for freight purposes, or departing commercial flight purposes only. There are no international passengers currently arriving in Melbourne.

There are closures across our terminals of our cafes and restaurants. Our most up-to-date open hospitality establishment and reduced hours can be found on our website.

From 9pm on Friday 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia.

All travellers arriving in Australia must undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival.

If you arrive in Australia as a non-exempt traveller, your visa may be cancelled and you will either be returned to your home country when flights are available or placed in an alternative place of detention for a quarantine period.

These arrangements are under constant review as the COVID-19 situation evolves, and will be revised based on updated health advice.

For more information visit, www.homeaffairs.gov.au or speak to your airline directly.
 

If you are a New Zealander, citizen of a Pacific Island Forum country, Timor Leste citizen or resident of New Caledonia or French Polynesia transiting though Australia on your way to or from New Zealand or a Pacific Island Forum Country, you do not need a transit exemption if you have booked a connecting flight to depart Australia within 72 hours of your arriving flight.

All other passengers will need to seek an exemption to be allowed to transit through Australia. You can apply online for an exemption.

The most up-to-date transit information can be found here.

They do not change their gloves, however they sanitise their hands after they search every traveller.

Australia’s borders are currently closed and international travel from Australia remains strictly controlled to help prevent the spread of COVID-19. International travel from Australia is only available if you are exempt or you have been granted an individual exemption.

The following travellers are exempt from the 'outbound' travel restrictions:

• Persons ordinarily resident in a country other than Australia.
• Persons whose travel is associated with essential work at offshore facilities.
• Persons engaged in the day to day conduct of outbound and inbound freight.
• Persons travelling on official Government business and members of the Australian Defence Force (ADF)
• Airline and maritime crew and associated safety workers.

For further details, please visit the Department of Home Affairs website.

Some international airlines require travellers to have a mandatory COVID test prior to their flight. If you are travelling overseas please check the latest requirements on your airline’s website.
 

Our car parks are now open. You can book your parking online here. 

All bookings are now fully flexible, so you can cancel any time prior to arrival free of charge and a one hour exit grace period applies to all online bookings. For your safety and convenience we’ve also moved to a fully contactless payment system. No need to pull a ticket, simply tap your credit card or swipe your mobile at the gates and you’ll be quickly on your way.
 
We look forward to welcoming you back to Melbourne Airport for your next trip very soon.

International passengers arriving in Australia will be subject to the Australian Government’s mandatory quarantine period of 14 days at their first Australian destination. Travellers will be provided with suitable accommodation to stay in during this period and will not be permitted to travel domestically (including to their home residence) or continue on any domestic connections until the 14 day mandatory quarantine period has been completed.
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Travellers will be met once they arrive at Melbourne Airport by appropriate Government authorities and taken to their accommodation.
 

To help stop the spread of COVID-19, all residents and travellers wishing to enter Victoria must apply for a permit. Areas are designated green, orange or red zones based on public health advice with restrictions applicable for different zones. For further information please visit http://coronavirus.vic.gov.au/travelpermits

You can apply for a permit online at http://service.vic.gov.au or by calling the Coronavirus hotline.

Yes. Anyone planning on entering Victoria will need a travel permit including for the purpose of short-term transit at the airport.