FAQ

The Tourist Refund Scheme (TRS) allows you to claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on certain goods purchased in Australia.

The TRS office is operated by Australian Border Force and is located on the departures level just after security and border controls within the main duty free precinct. There is also a TRS office on the ground floor of T2 in the arrivals hall (near T1).

Online and new mobile TRS applications
You can a TRS claim online, simply visit MyTRSClaim.

You need to check the duty free allowances for all destination countries that you are travelling to with the duty free purchased items, as duty free allowances vary depending on where you are travelling to.

Yes, the Melbourne Airport Duty Free store offers a complimentary ready-for-collection service.

For information about duty free restrictions when arriving into Australia please visit the duty free allowances page.

As a traveller in transit, you are advised to defer any purchase of duty free items until you pass through security screening and into the departures area. There are restrictions in place for taking, Liquids, Aerosols and gels (LAGS) into the departure area.

You can purchase duty free items at the Duty Free stores and other shops on the departure level.

See our security page for more information.

Yes, Melbourne Airport Health and Medical Centre is located on level 1 in T1 (Qantas domestic).

Opening hours vary; the medical centre can be contacted on (03) 9338 8975.

Yes, there is a multi-denominational prayer room located on the ground floor between terminal 2 and 3 which is open 24/7.

Find out more about the prayer room and the airport Chaplaincy program.

Yes, there are shower facilities located in T2. Please note there is no facility to rent towels.

Melbourne Airport has a lost property service located on level 1 in T2.

Contact lost property direct for inquiries about items lost while inside the airport. Please note if you lost an item on an aircraft, you will have to notify the airline.

Designated smoking areas are limited at Melbourne Airport.

Melbourne Airport has created smoke-free areas at our Arrivals and Departures entrance and exit in T2, T3 and T4, clearly marked with signage.

If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

Victorian and Commonwealth Governments do not allow smoking in enclosed areas including the terminal building.  Customs and Border Security do not permit transit passengers to exit the terminal. For these reasons, Melbourne Airport is unable to provide smoking areas for transiting passengers.

The use of e-cigarettes is also not permitted within the terminal building and can only be used within external designated smoking areas at Melbourne Airport.

There are Travelex multi-currency ATMs located throughout the terminals, Commonwealth Bank ATM in T1, as well as a Westpac and Qantas Credit Union ATM in T1. For more information please see the Travelex page.

Travelex has multi-currency ATMs located throughout the International terminal where you can buy a range of foreign currencies. Currency exchange booths are also located throughout the International Terminal.

Phone charging stations are available at various locations in both the International and Domestic terminals.

If you have forgotten your phone charger, don’t worry. You can purchase a charger from Tech2Go in T3 and T4 and selected newsagents throughout the airport.

We sure do. It’s available throughout the terminals (T2, T3 &T4) including public spaces. Qantas also provides a free Wi-Fi connection within T1.

See more about Wi-Fi.

Yes, there is a pharmacy in T1, T2 and T4.

Find out more about the Amcal pharmacies in T2 and T4.

There is no post office in the terminals however there are two Australia Post mail boxes located at Melbourne Airport – one on Departures Drive (T1 Qantas, Departures end) and one on the ground floor of the Transport Hub near T4 (car park). Envelopes and stamps are normally available at the newsagents located throughout the terminals.

Bag wrapping services are available at Melbourne Airport within the check in area in T2. For more information, please see Protectabag.

Wheelchair assistance is the responsibility of the airlines.

Please advise your airline or travel agent when making a flight booking of any disability or assistance required at the airport. The airline or travel agent can then make necessary arrangements, for example, to book a wheelchair or offer assistance to the aircraft.

Airlines may have different guidelines for the carriage of people with reduced mobility and requirements for special assistance. We recommend that you speak to your airline at the time of your booking and check the airline’s website for its special assistance and disability policies and procedures.

For more information view airline contact details.

There’s a range of quarantine restrictions that travellers must comply with when entering Australia. For more information about Australian biosecurity restrictions, visit the Department of Agriculture website.

The Australian Government Department of Immigration and Border Protection is the responsible authority for customs. To view the list of requirements visit their website.

To find out what items you can bring into Australia please refer to the Australian Government Department of Immigration and Border Force.

For your safety, there are rules which restrict the amount of liquids, aerosols and gels (LAGS) on flights into and out of Australia. These rules also apply when transiting on international flights within Australia.

For more information please use the following links from the Department of Infrastructure and Regional Development website regarding:

• carry on baggage
• liquids, aerosols and gels.

Prescription and non-prescription medicines (including special dietary products), and medical items required during a flight are exempt. For medicines and medical items, you will need to present these items along with proof (e.g. doctor's letter) at the screening point.

For those travelling with babies, there are exceptions for baby products required for the duration of the flight. These include baby milk, sterilised water, baby food and wet wipes.

Domestic flights
There are no restrictions on the amount of liquids, aerosols and gels you can take onboard a domestic flight for a baby or infant. However, if you are connecting to an international flight or if your domestic flight is departing from an international terminal, limits apply.

International flights
You are allowed to carry onboard a reasonable quantity of liquid, aerosol or gel items for a baby or infant for international flights. Pack only what you need for the duration of a flight and any delays that may occur.

Baby products allowed may include, but are not limited to:

• baby milk, including expressed breast milk
• sterilised water
• juice
• baby food in liquid, gel or paste form.

Learn more about the exemptions when travelling with children.

Mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service controlled areas. If you are on the phone, you will be asked to terminate your call until you have cleared the Australian Customs and Border Protection Service check point.

Australian Customs and Border Protection Service officers can and will ask you to delete any photos or film recorded if you are caught taking photos or recording.

Visit the Australian Customs and Border Protection Service website for details using the Guide for Travellers.

Some items are classified as prohibited items, weapons and dangerous goods that cannot be carried onboard an aircraft. If you have any of these items in your carry-on baggage, you will need to surrender these at the screening point. Surrendered items will not be stored or returned.

If in doubt, check with your airline prior to arriving at the airport. In some cases, you may be able to pack the item in your checked baggage.

If you are planning to travel on an aircraft, it is important to be aware of the security measures in place. The Department of Home Affairs website TravelSECURE provides a range of advice and tips to help you prepare for your journey and clear security checks quickly and easily. All travellers are required to undergo security screening at Australian airports.

Unsure if you can pack an item? Check the dangerous goods app from the Department of Infrastructure and Regional Development.

Taxi ranks are located on the ground floor outside T1 and T2 and in the T4 Transport Hub.

You may also wish to download the Melbourne Airport app which allows you to calculate approximate return fares from/to Melbourne Airport.

See more about taxis.

There is no rail link from the airport to the city centre.

SkyBus Express Bus Service runs a regular express service from Melbourne Airport to the City Centre every 10 minutes, 24/7.

A number of other bus services operate from the airport to areas throughout Victoria. Information on destinations and schedules can be obtained from information desks within the airport, or through link below. These bus companies are authorised by Public Transport Victoria and Melbourne Airport to provide regular passenger services from the airport.

View more information on transport options to Melbourne Airport.

You can pre-book your rental car and choose to pick up your car on arrival at Melbourne Airport.

Visit our car rental page for more details.

Yes, you will find a vast array of food and beverage options inside T2 including cafes, bars and casual dining options.

More information is available by viewing our shop and eat page and filtering results by T2.

The standard trading times for most retail stores in T4 is 6am to 10pm daily and 6am to midnight in T2. Please note times may vary between stores and restaurants.

Visit the retailer section of our website for more information.

To send us feedback visit our contact us page and our staff will follow up.

• Terminal 1 (T1): Domestic – Qantas
• Terminal 2 (T2): International – all flights
• Terminal 3 (T3): Domestic – Virgin
• Terminal 4 (T4): Domestic – Jetstar, Tigerair, Rex and Airnorth

Please visit the maps page to view interactive and printable airport terminal maps for our international terminal (T2) and domestic terminals (T1, T3, and T4).

Please use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order using letters of the alphabet to mark check in zones for each airline.

Please use the directional signage inside the terminal to help find your check-in counter area.

It is a customs requirement that all arriving passengers must collect their luggage and clear customs before transferring to any domestic service.

Melbourne Airport has four terminals. All Terminals are linked within the same terminal precinct, under one single roof and within walking distance. Our domestic terminals are conveniently located on either side of T2 (international) within walking distance. T4 is approximately 100 metres walk to the south of T3.

There is no inter-airport shuttle at Melbourne Airport. If you need assistance transferring from one terminal to the other please contact your airline.

If you are transferring to another flight at Melbourne Airport, please check with your airline or travel agent for information about transfer procedures.

For more information view airline contact details.

It may be possible to leave Melbourne Airport and return for a connecting flight, depending on your circumstances. It is the travellers responsibility to ensure all potential requirements are met in order to board a connecting flight.

These include but are limited to:

• meeting all security, biosecurity, customs and border protection requirements for entering and exiting Australian borders (e.g. appropriate passport, visa, outbound flight documentation as required)
• satisfying all specific requirements of the airline providing the connecting flight
• ensuring sufficient time to return to Melbourne Airport and complete all steps in order to board your flight on time, including check-in, Customs and security screening
• ensuring appropriate arrangements are made for any luggage.

If you are not sure which departure gate your flight leaves from, use the flight information display screens located throughout the terminal to confirm your departure gate. Once you know your departure gate, use the directional signage inside the terminals to get to your gate.

If you are travelling within T4 your departure gate will be displayed when the gate is open for boarding.

Melbourne Airport App
The Melbourne Airport app is free and has all the important airport information you need featuring flight lists, real-time fight status updates, gate information, check-in counters, terminal and carousel details. There’s also a list of shops, restaurants and special offers.

If you are transferring to another flight at Melbourne Airport, please check with your airline or travel agent for information about connection requirements.

For more information view airline contact details.

If you are transferring to another flight at Melbourne Airport, please check with your airline or travel agent for information about transfer procedures.

For more information view airline contact details.

We have a number of airline lounges in Domestic and International terminals that service airline passengers and travellers of partner airlines. For specific information on lounges and eligibility requirements, please contact your airline.

Some items are classified as prohibited items, weapons and dangerous goods that cannot be carried onboard an aircraft. If you have any of these items in your carry-on baggage, you will need to surrender these at the screening point. Surrendered items will not be stored or returned.

If in doubt, check with your airline prior to arriving at the airport. In some cases, you may be able to pack the item in your checked baggage.

If you are planning to travel on an aircraft, it is important to be aware of the security measures in place. The Department of Infrastructure and Regional Development website has launched a new website TravelSECURE which provides a range of advice and tips to help you prepare for your journey and clear security checks quickly and easily. All travellers are required to undergo security screening at Australian airports.

Unsure if you can pack an item? Check the dangerous goods app from the Department of Infrastructure and Regional Development.

Please use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order using letters of the alphabet to mark check in zones for each airline.

Please use the directional signage inside the terminal to help find your check-in counter area.

It is a customs requirement that all arriving passengers must collect their luggage and clear customs before transferring to any domestic service.

Melbourne Airport has four terminals. All Terminals are linked within the same terminal precinct, under one single roof and within walking distance. Our domestic terminals are conveniently located on either side of T2 (international) within walking distance. T4 is approximately 100 metres walk to the south of T3.

There is no inter-airport shuttle at Melbourne Airport. If you need assistance transferring from one terminal to the other please contact your airline.

If you are transferring to another flight at Melbourne Airport, please check with your airline or travel agent for information about transfer procedures.

For more information view airline contact details.

Paying by phone/credit card: 
Via Maxi (credit card payment) – phone 1300 858 988. Please have your credit card and parking infringement notice handy and follow the prompts.

Note: Only MasterCard and VISA payments can be accepted.

Paying by mail:
Please post a cheque or money order made payable to Melbourne Airport to the address listed below. Please ensure that the parking infringement number, vehicle registration number and a contact phone number are clearly printed on the reverse of the cheque or money order.

Post to:
Parking Infringement Notices – Melbourne Airport
Locked Bag 16
Tullamarine VIC 3043

Paying in person:
Melbourne Airport no longer accepts payments in person at our office. Payments must be made via the options above.

What happens if I don't pay within 28 days?
Melbourne Airport (APAM) will send a you a reminder if you have not paid the fine in full within 28 days. After this initial reminder, Melbourne Airport will commence legal action in the Magistrates Court. You may defend your charge in court.

Melbourne Airport receives hundreds of requests to appeal parking infringement notices. These range from the factual with clear supportive documentation to those with very scant details.

You may appeal or contest a parking infringement if:

• You were not driving the vehicle at the time the infringement was received. You will need to nominate the driver and complete a Statutory Declaration Form if you believe the parking infringement notice is incorrect.
• There are special circumstances that you believe that Melbourne Airport should consider in your case. It is strongly recommended that you refer to the FAQ below highlighting the limited circumstances that will cause Melbourne Airport to retract a parking infringement notice.

Please note: Melbourne Airport must receive your application in writing to appeal or contest your notice within 28 days of the date listed on the notice.

To give your appeal the best chance of success please ensure that your written appeal contains the following information listed below. We strongly recommend that you use headings and/or dot points in compiling your appeal in a clear and concise way. You may choose to use this Parking Infringement Review Template to assist your application.

What to clearly include within your written appeal:

• your name and address
• the car registration number 
• the infringement notice number
• the offence – as stated on the infringement notice
• copies of your supporting evidence
• a clear explanation as to why you believe Melbourne Airport should review your notice.

Please post your appeal application to:
Parking Infringement Notices – Melbourne Airport
Locked Bag 16
Tullamarine VIC 3043

Melbourne Airport will write to you and advise you of its decision on your appeal. This usually occurs within 14 days, although if Melbourne Airport requires additional information from outside organisations, it could take up to 90 days to review your appeal.

If Melbourne Airport rejects your appeal you must promptly pay the fine associated with the parking infringement notice.

Melbourne Airport receives far more applications to appeal a parking infringement notice than the number that we approve. We may approve an application where:

• The driver has suffered from a serious medical incident – supported by documentation such as a letter from the treating hospital or your doctor.
• The car has broken down and the driver is able to provide supporting documentation such as towing docket or a repair invoice from the resulting repairs.

Melbourne Airport does not approve the following reasons in considering appeals against parking infringement notices:

• not noticing a sign
• reading only part of the sign
• being unable to read the sign from the front seat of the car
• forgetting to read the sign
• the weather
• running late or being in a hurry to pick up a friend
• being delayed or at an appointment
• talking on a mobile phone
• wanting to avoid paying for parking at Melbourne Airport
• being unaware of the Australian Road Rules (all licensed drivers are expected to be aware and comply with the Road Rules at all times).

If you are the registered owner of the vehicle, then you are responsible for the payment of the penalty. If you were not the driver of the vehicle at the time of the infringement, then you must nominate the responsible driver via a Statutory Declaration Form or you will remain responsible for the payment of the infringement.

Respond promptly. If you do not provide Melbourne Airport with the requested information within 14 days of the request, then your appeal will be assessed on the information that it available on hand – which will considerably reduce the likelihood of your appeal being successful.

You have the option of either paying the infringement notice by the due date or electing to have the matter heard in the Magistrates Court. If you fail to pay or respond within 28 days of the due date, APAM will commence legal proceedings.

Yes. If your car is left unattended in a designated tow away area, or it is parked illegally and it is believed to be a danger to other road users/is likely to cause traffic congestion, then Melbourne Airport may tow your vehicle. All towing and vehicle retrieval costs are the responsibility of the owner.

No. You will not lose demerit points as a result of a parking infringement notice. Parking infringement notices do not result in a conviction or a criminal record. However failing to pay a parking infringement notice – and failing to address the matter at the Magistrates Court – could well result in ongoing legal concerns.

All fare types can be amended up to 2 hours prior to your booking. Simply go to 'manage my booking' to cancel to your booking. See parking terms and conditions for full details.

All fare types can be cancelled, but fare conditions apply. Lite fares can be cancelled up to 36 hours prior to the date and time of booking, Saver fares up to 24 hours prior and Flexi fares up to 2 hours prior. Simply go to 'manage my booking' to cancel to your booking. Cancellation fees apply to all fare types if cancelled outside the respective periods. See parking terms and conditions for full details.

No, there is no specific bay allocation within our car parks. Instead, you are free to park in any available parking space within your chosen car park. Simply follow the green light indicators in the At Terminal Car Parks to find a park quicker.

You may arrive up to one hour before your booked entry time. If you arrive any earlier than the time prior to one hour before your booked entry time, you will be charged at drive-up rates (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. View Melbourne Airport’s drive-up rates.

You may enter a Car Park after your booked entry time, or exit a Car Park before your booked exit time, without incurring any additional fees. If you exit a Car Park before your booked exit time (as confirmed by Melbourne Airport via email), you will not be entitled to a refund or adjustment. There is a 1 hour grace period for exit after your booked exit time. If you exit more than 1 hour after your booked exit time, you will be charged for the time beyond one hour after your booked exit time at Melbourne Airport’s Overstay Tariff Car Park rates (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. Click here for Melbourne Airport over stay rates.

To avoid additional charges, you'll need to enter the car park with the same card you nominated at the time of your online booking. Currently we are unable to record a second credit card, so we recommend that you book with one that will be in your possession at the time of entering the car park, as this will be your ticket to enter. If you are unable to do so, collect a ticket on entry, then call help on exit so we can manage your booking to avoid additional changes.

Yes, online bookings are available for short or long stays.

All of our car parks have disabled bays available and you can follow the online booking instructions. Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. View the location of our disabled bays.

You can book your park online from 12 months in advance up to 2 hours before your arrival time. To secure the best price, book your parking as early as possible.

You can make an online booking with your VISA, MasterCard, American Express or Diners Club card. Melbourne Airport Parking does not charge credit card fees with your booking.

Flexi fares give you the flexibility to cancel or make changes 2 hours before your booking for no fee. You'll also be able to change the date or arrival time up to 2 hours before with the fare difference paid for or refunded accordingly. See our parking terms and conditions for more.

Lite fare is our best value fare, which allows free cancellation up to 36 hours prior to your booking arrival date and time.  Any cancellations within 36 hours will incur a 15% cancellation fee. See our parking terms and conditions for more.

Saver fares allows you to cancel your booking for freeu p to 24 hours prior to your booking arrival date and time. Any cancellations within 24 hours will incur a 5% cancellation fee. See our parking terms and conditions for more.

Don't worry, you are still able to enter and exit the booked car park. Simply insert the credit card you used to make the booking at the boom gate.

Online bookings offer a discount price on parking, however they are only available for pre-bookings only. Once you enter the car park, you won't be able to change your length of stay. You won't be eligible for a refund if you end up staying shorter than your booking period.

You can book online for up to 45 days of parking. Drive up parking is available for an unlimited time period, however you'll need to notify us if it's longer than 60 days.

Our free shuttle bus runs 24 hours a day, seven days a week. The bus departs every five minutes during peak times.

There are 8 stops in the Long Term Car Park and stops at every terminal in the following order: Terminal 4, Terminal 3 and Terminal 2, then Terminal 1.

Allocated motorcycle parking is located within the At Terminal T1 T3 T3 Car Park. You're also free to park within any of the other available bays. Please note, normal car parking rates apply for motorcycles. See more information about motorcycle parking.

There are bicycle racks available on the ground level of the At Terminal T1 T3 T3 Car Park. Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells. See more information about bicycle parking.

If you choose to drive a different car on the day, please update your booking with new registration details. Simply go to 'manage my booking' to update to your booking.

Our parking bays are standard length, and can't accommodate oversized vehicles such as campervans or trailers.

Height restrictions of our carparks are:

• At Terminal car parks (T1-3, T4) = 2.2m
• Premium parking = 2.2m
• Long Term Car Park = 2.2m
• Business Car Park = 2.3m