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    FAQs

    Online booking FAQ

    How do I change my arrival or departure date or times?

    All fare types can be amended up to 2 hours prior to your booking entry time. Simply go to 'manage my booking' to cancel your booking. See parking terms and conditions for full details. If there is a fare difference for your new booking, you will be required  to pay any difference.

    How do I cancel my booking?

    For your flexibility and convenience, all our fares can be cancelled, free of charge, up to 2 hours prior to your booking entry time. Simply go to 'manage my booking' to cancel to your booking. See parking terms and conditions for full details.

    Can I enter the car park earlier or later than my confirmed booking time?
    You may arrive up to two hours before your booked entry time. If you arrive any earlier than the time prior to two hours before your booked entry time, you will be charged at drive-up rates for your entire stay (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. View Melbourne Airport’s drive-up rates.

    You may enter a car park any time after your booked entry time, or exit a car park any time before your booked exit time, without incurring any additional fees. If you exit a car park before your booked exit time (as confirmed by Melbourne Airport via email), you will not be entitled to a refund or adjustment. There is a one hour grace period for exit after your booked exit time. If you exit more than one hour after your booked exit time, you will be charged for the extra time beyond one hour after your booked exit time at Melbourne Airport’s Overstay Tariff car park rates (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. Click here for Melbourne Airport over stay rates.
    Can I enter with a different credit card to the one used at the time of booking?

    To avoid accidental additional charges, you'll need to enter the car park with the same card you nominated at the time of your online booking. Currently we are unable to record a second credit card, so we recommend that you book with one that will be in your possession at the time of entering the car park, as this will be your ticket to enter. If you are unable to do so, collect a ticket on entry, then call help on exit so we can manage your booking to avoid additional changes.

    Can I book online for a short stay?

    Yes, online bookings are available for short or long stays. Please note that you must book at least 2 hours prior to your arrival time when making a booking online.

    Can I book disabled parking?

    All of our car parks have disabled bays available and you can follow the online booking instructions. Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. View the location of our disabled bays.

    How far ahead do I need to book online?

    You can book your parking online from 12 months in advance up to 2 hours before your arrival time. To secure the best price, book your parking as early as possible.

    What payment methods do you accept for online bookings?

    You can make an online booking with your VISA, MasterCard, or American Express card. Melbourne Airport Parking does not charge credit card fees with your online booking. Diners Club cards are not accepted online.

    I've lost my booking confirmation – what do I do?

    Don't worry, you are still able to enter and exit the booked car park. Simply tap the credit card you used to make the booking at the boom gate. Please the help button at entry if you're experiencing issues.

    Can I receive a refund if I stay shorter than my pre-booked time?

    Online bookings offer a discount price on parking, however they are only available for pre-bookings only. Once you enter the car park, you won't be able to change your length of stay. You won't be eligible for a refund if you end up staying shorter than your booking period.

    General parking FAQ

    What's the maximum time I can park my car for?

    You can book online for up to 45 days of parking. Drive up parking is available for an unlimited time period, however you'll need to notify us if it's longer than 60 days.

    How often does the Value Car Park courtesy bus run?

    Our Value Car Park courtesy bus service has been temporarily suspended. On demand buses will service flights from 4 December. If you require transit assistance in the meantime, please contact our friendly customer service team on +61 3 9297 1318 

    Where does the Value Car Park courtesy bus stop?

    There are 8 stops in the Value Car Park and stops at every terminal in the following order: Terminal 4, Terminal 3 and Terminal 2, then Terminal 1.

    Where can I park my motorcycle? Can I receive a discounted fare?

    Allocated motorcycle parking is located within the Terminal 1, 2 & 3 Car Park. You're also free to park within any of the other available bays. Please note, normal car parking rates apply for motorcycles. See more information about motorcycle parking.

    Where can I park my bike?

    There are bicycle racks available on the ground level of the Terminal 1, 2 & 3 Car Park. Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells. Bicycles left in non-permitted places will be removed. See more information about bicycle parking.

    Can I bring a different vehicle to the one I registered with my booking?

    If you choose to drive a different car on the day, please update your booking with new registration details. Simply go to 'manage my booking' to update to your booking up to 2-hours prior to your booked entry time.

    What are the height and length restrictions of your car parks?

    Height restrictions of our carparks are:

    • Terminal car parks (T123, T4) = 2.2m
    • Premium parking = 2.2m
    • Value Car Park =3.3m
    • Business Car Park = 2.3m

    Please contact us if you need to bring an oversized vehicle to the airport.

    Car Parks FAQ

    What are the car park options at Terminal 1, 2 & 3?

    Car parking that's directly opposite terminals T1, T2 and T3. Perfect when flying Virgin, Qantas or with an international carrier. 

    Our convenient Terminal car parks make parking convenient and straightforward. It's the perfect choice for business trips or short getaways and it's just minutes to the terminal. Too easy!

    How do I book parking for Terminal 1, 2 & 3?
    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.
    How do I get to the Terminal 1, 2 & 3 Car Park?
    Getting to the T1, 2 & 3 terminal car park is easy. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there. 
    What are the car park options at Terminal T4?
    If you're flying Jetstar, Rex or AirNorth, Terminal T4 parking is just 100m from the terminal.
    How do I get to the Terminal 4 Car Park?
    Getting to the Terminal 4 car park is easy. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there.
    What are the disabled parking options?
    Disabled parking is available at all Melbourne Airport car parks. Please follow the online booking instructions. 
    Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. 

    For further information on alternative parking options please click here.
    What is the Value Car Park?
    If you're after the lowest priced parking it's hard to go past our Value Car Park. This budget option is perfect if you're travelling for a few day, weeks or even a month. You'll have access to the free courtesy courtesy bus to and from the terminals that will run on demand, 7 days a week, from 1 December 2020.  

     
    How do I get to the Value Car Park?
    Getting to the Value Car Park is easy. You can either use Google Maps to do the hard work for you or check out our helpful map for the quickest way to get you there.

     
    What are the pick up and drop off passenger options?
    Greet them the right way and park in one of our many car park options. Simply drive up on the day and park in our Terminal Car Parks for as little as $15 for one hour, or book in advance online to save even more.

    Or, if your passengers are ready and waiting, there is also a pick-up zone where you can wait up to 30-minutes for free to save you driving in circles.

    For further information, please click here.
    What is Premium parking for Terminal 1, 2 & 3?
    With our Premium parking, you'll enjoy the best spot in the house. Premium bays are located closest to the Terminal 1, 2 & 3 walkways, so you can be on your way in no time. The less time parking means more time for coffee and relaxing pre-flight.
    How do I book Premium parking for Terminal 1, 2 & 3?
    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.
    How do I get to the Premium parking for Terminal 1, 2 & 3?
    Getting to the Premium Car Park is easy. It is located on Level 2 of the car park. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there.
    What is Premium parking for Terminal 4?
    With our Premium parking, you'll enjoy the best spot in the house. Premium bays are located on Level 1 with easy access to Terminal 4, so you can be on your way in no time. The less time parking means more time for coffee and relaxing pre-flight.

    Click here for more information on Premium parking.

     
    How do I book Premium for Terminal 4?
    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.  



     
    How do I get to Premium parking for Terminal 4??
    Getting to the Premium Car Park is easy. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there.
     
     
    What is Qantas Valet?
    Let us do the parking for you! Simply drive to the Qantas Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? 
     
    What is Premium Valet?
    Let us do the parking for you! Simply drive to the Premium Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? Perfect when flying Virgin Australia or with an international carrier but it's open to everyone.
    How do I book parking at Premium Valet?
    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save. 
    How do I get to the Premium Valet Car Park?
    Getting to the Premium Valet Car Park is easy. It is located on Level 2 of the car park. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there.
    What is Premium Business?
    Travelling for work and looking for a just in time arrival and rapid departure. Our Premium Business Car Park office is your best bet. Perfect when flying Qantas or with an international carrier.
    How do I book parking at Premium Business?
    Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.
    How do I get to the Premium Business Car Park?
    Getting to the Premium Business Car Park is easy. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there.
    What is Qantas Valet?
    Let us do the parking for you! Simply drive to the Qantas Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? 
    How do I book parking at Qantas Valet?
    Simply drive to the Qantas Valet Car Park office and hand us the keys. One of our friendly team will organise a booking for you upon arrival. 
    How do I get to the Qantas Valet Car Park?
    Getting to the Qantas Valet Car Park is easy. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there.
    What are the parking options for motorcycles?
    Allocated motorcycle parking is located within the Terminal 1, 2 & 3 Car Park or you can park in any of the other available bays. Normal car parking rates apply for motorcycles. 

    For further information on alternative parking options please click here.
    What are the parking options for bicycles?
    Bicycle racks are available on the ground level of the Terminal 1, 2 & 3 Car Park. Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells.

    For further information on alternative parking options please click here.