FAQs

All fare types can be amended up to 2 hours prior to your booking. Simply go to 'manage my booking' to cancel to your booking. See parking terms and conditions for full details.

**Update to our usual cancellation terms due to COVID-19**
 
ALL Fares: For your flexibility and convenience, we’ve updated all our fares to allow free cancellations any time prior to arrival, until 31 May 2020, after which normal fare terms will apply..

All fare types can be cancelled, but fare conditions apply. Lite fares can be cancelled up to 36 hours prior to the date and time of booking, Saver fares up to 24 hours prior and Flexi fares up to 2 hours prior. Simply go to 'manage my booking' to cancel to your booking. Cancellation fees apply to all fare types if cancelled outside the respective periods. See parking terms and conditions for full details.

No, there is no specific bay allocation within our car parks. Instead, you are free to park in any available parking space within your chosen car park. Simply follow the green light indicators in the At Terminal Car Parks to find a park quicker.

You may arrive up to one hour before your booked entry time. If you arrive any earlier than the time prior to one hour before your booked entry time, you will be charged at drive-up rates (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. View Melbourne Airport’s drive-up rates.

You may enter a Car Park after your booked entry time, or exit a Car Park before your booked exit time, without incurring any additional fees. If you exit a Car Park before your booked exit time (as confirmed by Melbourne Airport via email), you will not be entitled to a refund or adjustment. There is a 1 hour grace period for exit after your booked exit time. If you exit more than 1 hour after your booked exit time, you will be charged for the time beyond one hour after your booked exit time at Melbourne Airport’s Overstay Tariff Car Park rates (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. Click here for Melbourne Airport over stay rates.

To avoid additional charges, you'll need to enter the car park with the same card you nominated at the time of your online booking. Currently we are unable to record a second credit card, so we recommend that you book with one that will be in your possession at the time of entering the car park, as this will be your ticket to enter. If you are unable to do so, collect a ticket on entry, then call help on exit so we can manage your booking to avoid additional changes.

Yes, online bookings are available for short or long stays.

All of our car parks have disabled bays available and you can follow the online booking instructions. Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. View the location of our disabled bays.

You can book your park online from 12 months in advance up to 2 hours before your arrival time. To secure the best price, book your parking as early as possible.

You can make an online booking with your VISA, MasterCard, American Express or Diners Club card. Melbourne Airport Parking does not charge credit card fees with your booking.

Flexi fares give you the flexibility to cancel or make changes 2 hours before your booking for no fee. You'll also be able to change the date or arrival time up to 2 hours before with the fare difference paid for or refunded accordingly. See our parking terms and conditions for more.

**Update to our usual cancellation terms due to COVID-19**
 
Lite Fares: For your flexibility and convenience, we’ve updated all our fares to allow free cancellations any time prior to arrival, until 31 May 2020, after which normal fare terms will apply.

After that, Lite fare is our best value fare, which allows free cancellation up to 36 hours prior to your booking arrival date and time.  Any cancellations within 36 hours will incur a 15% cancellation fee. See our parking terms and conditions for more.

**Update to our usual cancellation terms due to COVID-19**
 
Saver Fares: For your flexibility and convenience, we’ve updated all our fares to allow free cancellations any time prior to arrival, until 31 May 2020, after which normal fare terms will apply.

After that, Saver fares allows you to cancel your booking for freeu p to 24 hours prior to your booking arrival date and time. Any cancellations within 24 hours will incur a 5% cancellation fee. See our parking terms and conditions for more.

Don't worry, you are still able to enter and exit the booked car park. Simply insert the credit card you used to make the booking at the boom gate.

Online bookings offer a discount price on parking, however they are only available for pre-bookings only. Once you enter the car park, you won't be able to change your length of stay. You won't be eligible for a refund if you end up staying shorter than your booking period.

You can book online for up to 45 days of parking. Drive up parking is available for an unlimited time period, however you'll need to notify us if it's longer than 60 days.

Our free shuttle bus runs 24 hours a day, seven days a week. The bus departs every five minutes during peak times.

There are 8 stops in the Long Term Car Park and stops at every terminal in the following order: Terminal 4, Terminal 3 and Terminal 2, then Terminal 1.

Allocated motorcycle parking is located within the At Terminal T1 T3 T3 Car Park. You're also free to park within any of the other available bays. Please note, normal car parking rates apply for motorcycles. See more information about motorcycle parking.

There are bicycle racks available on the ground level of the At Terminal T1 T3 T3 Car Park. Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells. See more information about bicycle parking.

If you choose to drive a different car on the day, please update your booking with new registration details. Simply go to 'manage my booking' to update to your booking.

Our parking bays are standard length, and can't accommodate oversized vehicles such as campervans or trailers.

Height restrictions of our carparks are:

• At Terminal car parks (T1-3, T4) = 2.2m
• Premium parking = 2.2m
• Long Term Car Park = 2.2m
• Business Car Park = 2.3m

Car parking that's directly opposite terminals T1, T2 and T3. Perfect when flying Virgin, Qantas or with an international carrier. 
Our convenient At Terminal car parks make parking convenient and straightforward. It's the perfect choice for business trips or short getaways and it's just minutes to the terminal. Too easy!

Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save. 

Getting to the T123 car park is easy. You can either use google maps to do the hard work for you or check our helpful map for the quickest way to get you there.

If you're flying Jetstar, Tigerair, Rex or AirNorth, At Terminal T4 parking is just 100m from the terminal. 

Getting to the T4 car park is easy. You can either use google maps to do the hard work for you or check our helpful         map for the quickest way to get you there.
 

Disabled parking is available at all Melbourne Airport car parks. Please follow the online booking instructions. 
Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. 


For further information on alternative parking options please click here

If you're after the lowest priced parking it's hard to go past our Long Term car park. This budget option is perfect if you're travelling for a few weeks or even a month. You'll have access to the free shuttle bus to and from the terminals that run continuously twenty-four hours a day, seven days a week. 

 

Getting to the long term car park is easy. You can either use google maps to do the hard work for you or check out our helpful map for the quickest way to get you there.

 

Let us do the parking for you! Simply drive to the Melbourne Airport Valet office and hand us the keys, and we'll take care of the rest. It's quick and easy – what more could you want? Perfect when flying Qantas or with an international carrier.

For further information on Valet please click here.
 

Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save. 
 

Greet them the right way and park in one of our many car park options. Simply drive up on the day and park in our At Terminal car parks for as little as $12 for one hour, or book in advance online to save even more.

Or, if your passengers are ready and waiting, there are also 1 &10 minute pick-up zones to save you driving in circles.

For further information, please click here.

 

With our Premium parking, you'll enjoy the best spot in the house. Premium bays are located closest to the Terminals T1, T2 and T3 walkways, so you can be on your way in no time. The less time parking means more time for coffee and relaxing.
 

Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save. 

 

Getting to the premium car park in T123 is easy. You can either use Google Maps to do the hard work for you or check our helpful map for the quickest way to get you there.

With our Premium parking, you'll enjoy the best spot in the house. Premium bays are located on level 1 with easy access to Terminal 4, so you can be on your way in no time. The less time parking means more time for coffee and relaxing.

Click here for more information on Premium parking At T4

 

Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save. 



 

Getting to the T4 premium car park is easy. You can either use google maps to do the hard work for you or check our helpful map for the quickest way to get you there.

 
 

Seasonal budget option available during school holidays only. Includes our FREE 24/7 shuttle bus that  departs to and from the terminals every 10 minutes during Victorian school holidays only

Click here for more information.
 

Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.
 

Getting to the Value car park is easy. You can either use google maps to do the hard work for you or check our helpful map for the quickest way to get you there.
 

Budget option for picking up and dropping off loved ones. Only $10 for up to 4 hours stay. Includes a FREE 24/7 shuttle bus that  departs to and from the terminals every 10 minutes.

For more information, click here
 

Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save.


 

Let us do the parking for you! Simply drive up to the Virgin Valet office and hand us the keys, and we'll take care of the rest. It's quick and easy – what more could you want? 

For further information click here.

Get the best rates by pre-booking your parking online. Just like booking your flights, the earlier you book your parking the more you can save. 


 

Getting to the Virgin Valet car park is easy. You can either use google maps to do the hard work for you or check our helpful map for the quickest way to get you there.
 

Allocated motorcycle parking is located within the At Terminal T123 car park or you can park in any of the other available bays. Normal car parking rates apply for motorcycles. 

For further information on alternative parking options please click here

Bicycle racks are available on the ground level of the At Terminal T123. Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells.

For further information on alternative parking options please click here