Where can I find terminal maps for Melbourne Airport?

Please visit the maps page to view interactive and printable airport terminal maps for our international terminal (T2) and domestic terminals (T1, T3, and T4).

I need a map of Terminal T4

If you’re flying Jetstar, Rex or Link Airways Terminal T4 parking is just 100m from the terminal and can be booked online.

What are the car park options at Terminal 1, 2, 3 & 4?

The Terminal car parks are conveniently located directly opposite Terminals T1, T2, T3 & T4. Ideal for business trips or short getaways when flying with Virgin, Qantas or with an international carrier. 

How do I book parking at Melbourne Airport and which car parks can I book?

You can book Value, Terminal and Premium parking online on the Melbourne Airport website. We have a variety of parking options available to suit your needs. Book your parking online to get the best rates. Check out our Ultimate Guide to Parking at Melbourne Airport for a break down of our parking options and how to pick the best one for you. 

What is Premium Parking at Melbourne Airport?

Premium Parking is the closest and most convenient parking option available at Melbourne Airport. Choose from Valet or self-park options. It is located on Level 1 of the Terminal 1, 2 & 3 car park and on Level 1 of the Terminal 4 car park. Premium parking bays are easy to find and offer quick access to the terminals. You can get the best rates by booking your parking online.

What is Premium Valet?

Our Premium Valet Parking service offers convenience at its best. Just drop off your car and hand over your keys. We will park your car for you and retrieve it when you get back. It’s perfect when flying Virgin Australia or with an international carrier, but it's open to everyone. Plus, with 24-hour customer support, it’s the smart choice for travellers looking for a seamless start and end to their journey.

What is Qantas Valet?

Let us do the parking for you! Simply drive to the Qantas Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? Located on Level 1 of the Terminal 1, 2, 3 Car Park.

How do I get to the Melbourne Airport car parks?

You can get to the car park of your booking in the following ways; using Google Maps to get directions or check our helpful maps for the quickest way to get there.

How far ahead do I need to book online?

You can book your parking online from 12 months in advance up to 2 hours before your arrival time. Book online early for the best rates.

What are the car park options at Terminal 1, 2, 3 & 4?

The Terminal car parks are conveniently located directly opposite Terminals T1, T2, T3 & T4. Ideal for business trips or short getaways when flying with Virgin, Qantas or with an international carrier. 

What is Premium Parking at Melbourne Airport?

Premium Parking is the closest and most convenient parking option available at Melbourne Airport. Choose from Valet or self-park options. It is located on Level 1 of the Terminal 1, 2 & 3 car park and on Level 1 of the Terminal 4 car park. Premium parking bays are easy to find and offer quick access to the terminals. You can get the best rates by booking your parking online.

What is Terminal Parking at Melbourne Airport?

Terminal Parking is located right outside Terminals 1, 2 & 3 and at Terminal 4, only a few minutes' walk to the terminals. Our undercover walkways will keep you protected from the elements, ensuring a comfortable experience direct from your car to the terminal. You can get the best rates by booking your parking online.

How do I book parking at Melbourne Airport and which car parks can I book?

You can book Value, Terminal and Premium parking online on the Melbourne Airport website. We have a variety of parking options available to suit your needs. Book your parking online to get the best rates. Check out our Ultimate Guide to Parking at Melbourne Airport for a break down of our parking options and how to pick the best one for you. 

What is Premium Parking at Melbourne Airport?

Premium Parking is the closest and most convenient parking option available at Melbourne Airport. Choose from Valet or self-park options. It is located on Level 1 of the Terminal 1, 2 & 3 car park and on Level 1 of the Terminal 4 car park. Premium parking bays are easy to find and offer quick access to the terminals. You can get the best rates by booking your parking online.

What is Terminal Parking at Melbourne Airport?

Terminal Parking is located right outside Terminals 1, 2 & 3 and at Terminal 4, only a few minutes' walk to the terminals. Our undercover walkways will keep you protected from the elements, ensuring a comfortable experience direct from your car to the terminal. You can get the best rates by booking your parking online.

What is Value Parking at Melbourne Airport?

The Value Car Park is a fantastic low-cost option for both short and long stays. You can get the best rates by booking your parking online.

What is Premium Valet?

Our Premium Valet Parking service offers convenience at its best. Just drop off your car and hand over your keys. We will park your car for you and retrieve it when you get back. It’s perfect when flying Virgin Australia or with an international carrier, but it's open to everyone. Plus, with 24-hour customer support, it’s the smart choice for travellers looking for a seamless start and end to their journey.

What is Qantas Valet?

Let us do the parking for you! Simply drive to the Qantas Valet Car Park office and hand us the keys. We'll take care of the rest. It's quick and easy – what more could you want? Located on Level 1 of the Terminal 1, 2, 3 Car Park.

How do I get to the Melbourne Airport car parks?

You can get to the car park of your booking in the following ways; using Google Maps to get directions or check our helpful maps for the quickest way to get there.

How do I book parking at Melbourne Airport and which car parks can I book?

You can book Value, Terminal and Premium parking online on the Melbourne Airport website. We have a variety of parking options available to suit your needs. Book your parking online to get the best rates. Check out our Ultimate Guide to Parking at Melbourne Airport for a break down of our parking options and how to pick the best one for you. 

How do I cancel my booking?

For your flexibility and convenience, all our fares can be cancelled, free of charge, up to 2 hours prior to your booking entry time. Simply go to 'manage my booking' to cancel to your booking. See parking terms and conditions for full details.

How do I change my arrival or departure date or times?

All fare types can be amended up to 2 hours prior to your booking entry time. Simply go to 'manage my booking' to cancel your booking. See parking terms and conditions for full details. If there is a fare difference for your new booking, you will be required to pay any difference.

How do I book parking at Qantas Valet?

There is no need to book online. Simply drive to the Qantas Valet Car Park office and hand us the keys. One of our friendly team will organise a booking for you upon arrival.

If you do prefer to book ahead or have any queries, please call +61 (3) 8336 4284 or see Qantas Valet Parking webpage for more information. 

How far ahead do I need to book online?

You can book your parking online from 12 months in advance up to 2 hours before your arrival time. Book online early for the best rates.

Can I book online for a short stay?

Yes, online bookings are available for short or long stays. Please note that you must book at least 2 hours prior to your arrival time when making a booking online.

I've lost my booking confirmation – what do I do?

If you made your booking online, your QR code for car park entry and exit will be included in the booking confirmation email we send to you. If you have misplaced the booking confirmation email, you can resend a copy ​by searching for your booking at "Manage My Booking" or by logging into ​your account. If you need help when entering or exiting the car park, please press and hold the “Help” button on the gate machine and our Customer Service team will help.

Can I book accessible parking?

All of our car parks have accessible bays available. Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. View the location of our accessible bays.

How do I book Premium Self Parking for Terminal 4?

Just like Premium Self Parking for T1, T2, and T3, you can book Premium Self Parking for Terminal 4 online. Follow the same steps: go to our parking page, enter your parking details, choose a parking option, and pay for your parking. Once your booking is confirmed, you will receive a confirmation email with a QR code. You will use this to enter and exit the car park.

How do I book parking at Melbourne Airport and which car parks can I book?

You can book Value, Terminal and Premium parking online on the Melbourne Airport website. We have a variety of parking options available to suit your needs. Book your parking online to get the best rates. Check out our Ultimate Guide to Parking at Melbourne Airport for a break down of our parking options and how to pick the best one for you. 

Can I book accessible parking?

All of our car parks have accessible bays available. Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. View the location of our accessible bays.

How do I apply for a parking refund?

To apply for a parking refund, simply fill in the form here

How do I cancel my booking?

For your flexibility and convenience, all our fares can be cancelled, free of charge, up to 2 hours prior to your booking entry time. Simply go to 'manage my booking' to cancel to your booking. See parking terms and conditions for full details.

How do I change my current online booking or time of arrival?

You can easily amend or cancel your booking online using the Manage My Booking feature on our parking page. It’s free of charge but it’s only available for up to two hours before your booked arrival time. If you want to cancel within 2 hours of your booked arrival time, you will need to call our customer service team on +61 3 9297 1318 and they can assist you.

Note that you will be charged for any fare difference between your new and previous booking.

What happens when you change a booking?

When amending a booking, the first booking is cancelled and the amount is refunded to you. The second amendment is then charged to your credit card and a new booking is created with a new booking reference number. Please note that the banks can take up to five business days for the funds to clear back into your account. If however there is no value change, it will prompt for the card number only confirming it’s you changing the booking and not charge or credit again, it then supplies a new booking reference number.

What happens to my Online Booking if my return flight is delayed?

For an online booking for less than 4 hours, there is a one hour grace period for exit after your booked exit time. If you exit more than one hour after your booked exit time, you will be charged the drive-up rates for that Car Park (noting that these rates may vary from the rates quoted via the online booking system) and you may not be entitled to a refund or credit on those charges. Melbourne Airport’s drive-up rates are available at https://www.melbourneairport.com.au/drive-up-rates.

For an online booking for more than 4 hours, there is a two-hour grace period for exit after your booked exit time. If you exit more than two hours after your booked exit time, you will be charged the drive-up rates for that Car Park (noting that these rates may vary from the rates quoted via the online booking system) and you may not be entitled to a refund or credit on those charges. Melbourne Airport’s drive-up rates are available at https://www.melbourneairport.com.au/drive-up-rates.

How do I book parking at Qantas Valet?

There is no need to book online. Simply drive to the Qantas Valet Car Park office and hand us the keys. One of our friendly team will organise a booking for you upon arrival.

If you do prefer to book ahead or have any queries, please call +61 (3) 8336 4284 or see Qantas Valet Parking webpage for more information. 

Can I enter the car park earlier or later than my confirmed booking time?

When you book online, you can enjoy a grace period based on the duration of your booking. For bookings shorter than 4 hours, you’ll have a 1-hour grace period both before and after your booked parking time. Bookings longer than 4 hours benefit from a 2-hour grace period, allowing extra flexibility in case of travel changes.

This means you can enter the car park earlier or leave later within your grace period without incurring additional charges. If you arrive before the grace period starts, however, drive up rates will apply, which may differ from the online booking rates.

There’s no penalty or additional charges for entering the car park later than your booked arrival time. However, you will not be entitled to a refund or adjustment on your parking charges. The same applies if you exit the car park before your booked exit time.

Can I book accessible parking?

All of our car parks have accessible bays available. Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. View the location of our accessible bays.

Can I receive a refund if I stay shorter than my pre-booked time?

Once you enter the car park, you won't be able to change your length of stay. You also won't be eligible for a refund if you end up staying shorter than your booking period.

How do I book Premium Self Parking for Terminal 4?

Just like Premium Self Parking for T1, T2, and T3, you can book Premium Self Parking for Terminal 4 online. Follow the same steps: go to our parking page, enter your parking details, choose a parking option, and pay for your parking. Once your booking is confirmed, you will receive a confirmation email with a QR code. You will use this to enter and exit the car park.

What's the maximum time I can park my car for?

You can book online for up to 45 days of parking. Drive up parking is available for an unlimited time period. However, you'll need to notify us if it's longer than 60 days.

Where does the Value Car Park courtesy bus stop?

There are 8 stops in the Value Car Park, with stops at Terminal 4 (with a short walk to T2 and T3) and a second stop at Terminal 1. View courtesy bus map here. 

How often does the Value Car Park courtesy bus run?

The FREE shuttle service operates 24/7 every 15 minutes. 

What are the height and length restrictions of your car parks?

Height restrictions of our carparks are:

• Terminal car parks (T123, T4) = 2.2m
• Premium parking = 2.2m
• Value Car Park =3.3m

Please contact us if you need to bring an oversized vehicle to the airport.

Can I bring a different vehicle to the one I registered with my booking?

If you choose to drive a different car on the day, please update your booking with new registration details. Simply go to 'manage my booking' to update to your booking up to 2-hours prior to your booked entry time.

What are the parking options for motorcycles?

Motorcycle parking is available in all Melbourne Airport car parks, including a special designated area in the Terminal Car Park at Terminals 1, 2 & 3 (located on the ground floor as you exit the helix ramp). Normal car parking rates apply for motorcycles.

Bicycle racks are available on the ground level of the Terminal 1, 2 & 3 Car Park (located next to the front of house car rental offices). Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells.

For further information on alternative parking options please click here.

Where can I park my motorcycle? Can I receive a discounted fare?

Allocated motorcycle parking bays are located on the Ground Floor of the T1 T2 T3 Terminal Car Park, near the exit gates. You're also free to park within any of the other available bays. Please note, normal car parking rates apply for motorcycles. See more information about motorcycle parking.

What are the parking options for motorcycles?

Motorcycle parking is available in all Melbourne Airport car parks, including a special designated area in the Terminal Car Park at Terminals 1, 2 & 3 (located on the ground floor as you exit the helix ramp). Normal car parking rates apply for motorcycles.

Bicycle racks are available on the ground level of the Terminal 1, 2 & 3 Car Park (located next to the front of house car rental offices). Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells.

For further information on alternative parking options please click here.

What are the parking options for motorcycles?

Motorcycle parking is available in all Melbourne Airport car parks, including a special designated area in the Terminal Car Park at Terminals 1, 2 & 3 (located on the ground floor as you exit the helix ramp). Normal car parking rates apply for motorcycles.

Bicycle racks are available on the ground level of the Terminal 1, 2 & 3 Car Park (located next to the front of house car rental offices). Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells.

For further information on alternative parking options please click here.

Do I need to display my original accessible parking permit when using an Accessible Parking bay?

If you need to take your original accessible parking permit with you to use overseas or interstate, you can display a photocopy of the permit in your car when using an accessible parking bay at Melbourne Airport. The photocopy of the permit needs to be clearly visible through the front windscreen. 

Please note: Our security and parking team may contact you on arrival back in Melbourne to check the photocopy with the original permit.

Do I need to display my original accessible parking permit when using an Accessible Parking bay?

If you need to take your original accessible parking permit with you to use overseas or interstate, you can display a photocopy of the permit in your car when using an accessible parking bay at Melbourne Airport. The photocopy of the permit needs to be clearly visible through the front windscreen. 

Please note: Our security and parking team may contact you on arrival back in Melbourne to check the photocopy with the original permit.

Where are the Premium Self Park, Premium Valet and Qantas Valet Car Parks moving to?

On 18^th February 2025, Premium Self Park and Premium Valet Car Parks in the Terminal 1, 2, 3 Car Park are moving to their new home on Level 1 of the Terminal 1, 2, 3 Car Park.

There is no change to the Premium Car Park in the Terminal 4 Car Park.

The Qantas Valet Car Park will also relocate to Level 1 of the Terminal 1, 2, 3 Car Park.

How do I get to the Premium Self Park and Premium Valet?

For Premium Self Park and Premium Valet

• From the Tullamarine Freeway, follow signs to Melbourne Airport.
• Continue toward the airport and look for signs directing you to Parking at T1, T2, T3 (Exit 19B).
• Follow signs for the Premium Car Park and use the leftmost lane to enter.
• If pre-booked: Scan your QR code at the boom gate to enter.
• If not pre-booked: Tap your credit card, Apple Pay, or Google Pay at the marked area on the entry column. If you don’t have a credit card, press the Help button to request a ticket.
• Proceed to Level 1 and follow the signs to your chosen parking option:
• Premium Valet: Repeat the entry process at the Valet entrance boom gate.

Premium Self Park: Follow the signs to the designated Premium area and complete the entry process at the boom gates.

Click here to view maps.

Why did the Premium Self Park and Premium Valet Car Parks change locations?

The relocation of Premium, Valet, and Qantas Valet Car Parks is part of Melbourne Airport’s ongoing commitment to meeting the needs of our growing number of travellers.

Melbourne Airport is investing over $1 billion annually to enhance our terminals, airfields, and transport infrastructure. This new home for our Premium, Valet, and Qantas Valet Car Parks is part of The Naarm Way Stage 2 project. This project will improve road access, reduce congestion, and enhance safety. This upgrade will also support the expected doubling of passenger numbers in the next 20 years.  

Click here to find out more.

What are the benefits of relocating Premium Self Park, Premium Valet and Qantas Valet Car Parks?

New location benefits include:

• Shorter travel time to car park
• Undercover parking
• Qantas Valet customers can continue to earn Qantas Frequent Flyer points just by parking their car

Where are the Premium Self Park, Premium Valet and Qantas Valet Car Parks moving to?

On 18^th February 2025, Premium Self Park and Premium Valet Car Parks in the Terminal 1, 2, 3 Car Park are moving to their new home on Level 1 of the Terminal 1, 2, 3 Car Park.

There is no change to the Premium Car Park in the Terminal 4 Car Park.

The Qantas Valet Car Park will also relocate to Level 1 of the Terminal 1, 2, 3 Car Park.

How do I get to the Premium Self Park and Premium Valet?

For Premium Self Park and Premium Valet

• From the Tullamarine Freeway, follow signs to Melbourne Airport.
• Continue toward the airport and look for signs directing you to Parking at T1, T2, T3 (Exit 19B).
• Follow signs for the Premium Car Park and use the leftmost lane to enter.
• If pre-booked: Scan your QR code at the boom gate to enter.
• If not pre-booked: Tap your credit card, Apple Pay, or Google Pay at the marked area on the entry column. If you don’t have a credit card, press the Help button to request a ticket.
• Proceed to Level 1 and follow the signs to your chosen parking option:
• Premium Valet: Repeat the entry process at the Valet entrance boom gate.

Premium Self Park: Follow the signs to the designated Premium area and complete the entry process at the boom gates.

Click here to view maps.

Why did the Premium Self Park and Premium Valet Car Parks change locations?

The relocation of Premium, Valet, and Qantas Valet Car Parks is part of Melbourne Airport’s ongoing commitment to meeting the needs of our growing number of travellers.

Melbourne Airport is investing over $1 billion annually to enhance our terminals, airfields, and transport infrastructure. This new home for our Premium, Valet, and Qantas Valet Car Parks is part of The Naarm Way Stage 2 project. This project will improve road access, reduce congestion, and enhance safety. This upgrade will also support the expected doubling of passenger numbers in the next 20 years.  

Click here to find out more.

How do I pick up my car from Premium Valet?

When you return to Melbourne, simply go to the Valet office on Level 1 of the Terminal 1, 2, 3 Car Park, where a friendly team member will be able to assist you.

What are the benefits of relocating Premium Self Park, Premium Valet and Qantas Valet Car Parks?

New location benefits include:

• Shorter travel time to car park
• Undercover parking
• Qantas Valet customers can continue to earn Qantas Frequent Flyer points just by parking their car

How do I get to the Qantas Valet Car Parks?

For Qantas Valet Parking

The route to Qantas Valet is the same as the route to the Premium Self Park and Premium Valet Car Park:

• From the Tullamarine Freeway, follow signs to Melbourne Airport.
• Continue toward the airport and look for signs directing you to Parking at T1, T2, T3 (Exit 19B).
• Follow signs for Qantas Valet Car Park and use the leftmost lane to enter.
• Tap your credit card, Apple Pay, or Google Pay at the marked area on the right-hand side of the entry column. This will not charge your card; it’s only for entry. If you don’t have a credit card, press the Help button to request a ticket.
• Proceed to Level 1 and repeat the entry process at the Valet entrance boom gate.
• Drive past the Premium Valet Parking(Located at the first office in the Valet Parking area), continue towards  Qantas Valet Parking, located at the second office, closest to Terminal 1.

Click here to view maps.

Can I still park at Qantas Valet at Terminal 1?

From February 18^th 2025 the Qantas Valet service will only be operating from Level 1 of the Terminal 1, 2, 3 Car Park.

What are the benefits of relocating Premium Self Park, Premium Valet and Qantas Valet Car Parks?

New location benefits include:

• Shorter travel time to car park
• Undercover parking
• Qantas Valet customers can continue to earn Qantas Frequent Flyer points just by parking their car

What if I receive a QR code but accidentally use my credit card at the car park entry?

If you make an online booking, you will receive a QR code in your booking confirmation email or SMS. You must use this QR code to enter and exit the car park. If you accidentally tap a physical credit card at entry, the system will not recognise your booking and you may be charged drive up rates.

If this happens and you realise this mistake after you’ve entered the car park, all you need to do is press and hold the "Help” button on the exit machine. A friendly Customer Service team member will ask you for your booking reference number and will help clear up the error.

If you realise the error after you’ve exited and received your credit card statement, you can apply for a refund online here.

I am unable to view my QR code when I forward my Booking Confirmation email. What should I do?

Android mobile users may experience difficultly when forwarding the Booking Confirmation or Booking Remainder emails that include your QR code, as the QR code may become detached.  To avoid any issues, we suggest Android phone users download the email, take a screen shot of the QR code and send it separately.   

If you can't find or lose the Booking Confirmation email, you can resend it by searching for your booking on the "Manage My Booking" page or logging into your account. 

Can I still drive up on the day I fly, or pick someone up, and park without a pre-booking?

Yes, you can still drive up on the day you fly or need to use the airport without a booking. We encourage travellers to book ahead to get the best rates. If you choose not to book online you will need to use a credit card, Apple Pay, or Google Pay to enter and exit a car park when you drive up on the day you fly. Simply tap your preferred payment method on the right-hand side of the entry gate machines where marked.

What happens if I forget or lose my booking confirmation?

You will need your QR Code to enter and exit the car park you booked, ​which will be included in the booking confirmation email we send to you. ​If you misplace the Booking Confirmation email, you can resend a copy ​by searching for your booking at "Manage My Booking" or by logging into ​your account.

If you need help when entering or exiting the car park, please press and hold the “Help” button on the gate machine and our Customer Service team will help.

Can I use a credit card, Google Pay or Apple Pay to drive up and enter a car park?

Only if you don't have a booking. When entering and exiting the car park, you have the option to use a credit card, Google Pay or Apple Pay if you haven't already booked your parking online. Using a credit card, Google Pay or Apple Pay at the entry and exit gates after already booking online and receiving a QR code will result in double charging.

What happens if I stay beyond the booked exit time?

If you need to stay beyond your booked exit time, we offer a grace period of 2 hours for bookings over 4 hours. For bookings under 4 hours, a 1-hour grace period applies. If you're delayed returning to Melbourne, you can extend your parking booking online anytime after entering the car park and up until your booked departure time. Please note that Melbourne Airport’s online booking terms and conditions apply. Departing the car park after your confirmed exit time may incur Overstay fees based on drive-up rates, which can be found here.

To extend your booking online after arriving, simply click "Manage booking", enter your booking details, and specify your new exit date and time. The system will calculate any additional fees, and once payment is processed, you will receive an updated confirmation email with a new QR code for exit. To exit, just scan your QR code at the exit gate.

If you depart later than your booked exit time, scan your QR code at the exit gate. Any additional charges will be displayed on the machine. You can pay these charges using Apple Pay, Google Pay, or a physical credit card.​

What if I lose my phone with my QR code on it while I’m parked?

If you lose your phone or your QR code after you’ve parked, we are here to help. Make your way to your car and drive to the exit gate machine, press and hold the “Help” button. A Customer Service team member will be able to assist you.

What if I can’t find my QR code when I’m at the car park entry?

If you can’t find your QR code when you’re at the entry gate machine, press and hold the “Help” button and a Customer Service team member will be able to assist you. We recommend checking your email, SMS or digital wallet to make sure you have your QR code handy before leaving for the airport.

Will I get a reminder of my QR code?

You will receive your QR code in your booking confirmation, both online and by email. We will also send you a reminder email three days before you park with us. This email will include your QR code and will come from the email account [email protected]

During the booking process, you have the option to choose to receive your QR code via SMS. This free SMS will be sent to you approximately 4 hours before you are due to park with us and when it reaches you, it will come from a phone number that says "MelbAirport".

What if I only want to use cash?

The global pandemic has necessitated organisations moving to cashless transactions. Melbourne Airport parking supports cashless transactions. In emergency cases, where cash is the only form of payment possible, you will need to collect a ticket on entry. To do this, you will need to speak to our customer service team by pressing the ‘Help’ button on the entry machines.

Before returning to your car, you will need to pay for your parking. This can be done by inserting your ticket into the "last chance to pay" machines and settle the outstanding amount. This paid ticket will then enable you to exit the car park. Should you encounter any difficulties during this process, you will need to speak with our customer service team. Just press and hold the “Help” button on the exit machines and they will guide you through exiting the car park.

I don’t have Apple or Google wallet on my phone to save my QR code. Can I still get in?

Yes. Once we send you your QR code via email and SMS, you can take a screenshot of it on your phone and save the QR code as a picture. Alternatively, you can download the email and, before heading to the airport, open the email on your phone to have the QR code readily available on the screen..

How do I book and pay online?

Book and pay for parking at Melbourne Airport on our car park booking website.

1. Book your parking online

• From the car park booking website, choose the day, date and time you would like to enter and exit the car park, choose your airline plus any promo codes you may have and click the “Get my quote” button.

• You will see a range of options that range in price and distance to your airline check-in.

• Click the “Book now” button on the option that suits you best,

• Check your booking summary and add any extra services. Once you are happy with the booking, click “Continue to my details.”

• Log in if you have an existing account. If not, add your personal details, ensure you’ve accepted the terms and continue to payment.

Upon booking, you will receive a booking confirmation email which will contain your QR code. This QR code is your ticket for entering and exiting the car park. It is important to ensure easy access to your QR code when you reach the car park gate. You can choose to download the email, capture a screenshot of the QR code, send it to yourself via SMS, or add it to your Apple or Google Wallet. 

2. Arrive at the car park entry

Approach the entry gate of the car park you booked until your driver's side window is lined up with the entry gate machine.

3. Scan your QR code

Put your car in park. At the entry gate machine, the QR code scanner is located on the bottom left corner of the entry machine. Make sure you can reach the scanner from the driver’s side window. To scan your QR code, turn your phone brightness up, lay it flat beneath the scanner with the QR code facing up and hold for two seconds.

4. Drive through and park

Once your booking is confirmed by the entry gate, the exit gate will rise automatically, allowing you to enter the car park.

5. Repeat Step Three to exit

On departure, simply approach the exit gate until your driver’s side window is lined up with the exit gate machine and scan the same QR code. If you’re still within the time frame of your original booking, the exit gate will rise, and you’ll be free to drive forward.

Just in case you’re delayed, we offer a 2 hour grace period on all our online bookings for bookings where you'll stay for more than 4 hours. If you have booked to park with us for less than 4 hours, we offer a 1 hour grace period.

If you have any issue entering or exiting the car park, press and hold the "HELP" button on the gate and speak with our customer service team.

What if I can’t find or didn’t receive my confirmation email that contains my QR code?

Occasionally our confirmation emails, sent from [email protected], can be inadvertently directed to your junk mailbox. If this is the case, you can go into the junk email folder, select the email which you want to make as Not Junk, go to the Home tab and click Junk>Not Junk. Then a “Mark as Not Junk” dialog box will pop up and you can check the “Always Trust” email from [email protected]. 

Also, if you opted to receive a free SMS reminding you of your booking, you will receive it approximately 4 hours before you arrive at Melbourne Airport, and the SMS will be sent to you from the phone ID “MelbAirport”.

If you do not receive your confirmation email and need your QR code, you can receive a new confirmation email by going to Manage Booking, select reminder and then add the email address you used to make the booking.

What rates will I be charged if I entered a car park before November 4th, 2024?

Our drive-up parking rates are increasing on November 4th, 2024. If you arrived in one of our car parks before November 4^th, 2024 without an online booking, you will continue to be charged at the old rates prior to the price increase. The changed parking rates will only apply to customers entering the car parks (without a booking) from November 4^th 2024.

I booked my parking a while ago, and I am due to park there later in the year. I be charged more?

No. Only drive-up rates are increasing on November 4^th, 2024.

Booking your parking online and early is the best way to get the best parking rates and save money. If you have booked your parking, your confirmed rate will remain unchanged. If you stay longer than your pre-booked exit time you may be charged additional overstay fees.

Do the new rates apply to all the car parks?

Please refer to our drive-up rates here: https://www.melbourneairport.com.au/drive-up-rates

We encourage booking online to get the best rates. Click here to book online.

I’ve been charged incorrectly. How do I get a refund?

You can request a refund from us by filling out a Refund Application form.

For any queries, our Customer Service team can be contacted on +61 3 9297 1318.

If I have entered a car park before November 4th, 2024 and needs to pay overstay rates at exit, am I being charged the old overstay rate or the new rate?

Overstay rates for customers who have arrived at a car park before November 4^th 2024 will remain at the old rates.

Customers who arrive on or after November 4^th 2024 will be subject to the new parking rates for any overstay charges.

Do I get a parking discount if I book to stay at an on-site airport hotel?

There are several hotels on-site or just minutes away from the terminals. For parking options and discounts please contact the hotel directly.

If I entered before November 4th, 2024 and on exit I have been charged the new rates what do I do?

If you are still in the car park, you can push the HELP button on the exit machines to speak to our Customer Service team, who can assist you on the spot.

Alternatively, you can request a refund from us by filling out a Refund Application form.
For any queries, our Customer Service team can be contacted on +61 3 9297 1318. 

I’ve been charged incorrectly. How do I get a refund?

You can request a refund from us by filling out a Refund Application form.

For any queries, our Customer Service team can be contacted on +61 3 9297 1318.

Can I use a different credit card at entry and exit? Will the system recognise I parked before November 4th, 2024 and should be charged the old rates?

To ensure you are being charged correctly at exit, please use the same card and payment method that was used to enter the car park. This includes Apple Pay and Google Pay; if a digital card was used at entry, the same digital card must be used at exit to ensure your parking rates are calculated correctly.

Our Customer Service team can also assist with checking your parking charges. Please press the HELP button on the exit machines for assistance.

What rideshare services are available?

Rideshare services available include uberX, UberBLACK, Ola, Didi and GoCatch. Rideshare drivers pick up travellers from two locations: Qantas, International and Virgin Australia passengers from lane 1 of the forecourt; Jetstar, Rex or Link Airways passengers from level 2 inside the T4 Ground Transport Hub. Passengers can be dropped off anywhere along Departure Drive and the T4 Transport Hub drop off zone on level 1. This is the same for all the public drop off zones. Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders. You can get fare estimates on the respective rideshare operators websites. There is a charge to use a rideshare service from the airport. The current rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger. For further information, please click here.

Can you prebook rideshare?

Scheduled rides are not available for pick-ups at the airport. Use the mobile App to make a standard Uber booking.

What is the cost of a rideshare service

Each rideshare operator as the provider of the service is responsible for determining the price it charges its riders.You can get fare estimates on the respective rideshare operators websites.There is a charge to use a rideshare service from the airport.The current Rideshare charge is $4.48 (inc GST) per trip, which rideshare may choose to pass through to the passenger.

Where do I catch a taxi?

Taxi ranks are located on the ground floor outside T1 and in the T4 Transport Hub. For your safety you should not accept any offer of taxi services outside of the designated taxi ranks at Terminals 1 and 4.

See more about taxis.

Where do I catch a bus at Melbourne Airport?

Regional, direct, group and charter buses all depart from the Terminal 4 Transport Hub.

SkyBus operate an express service carrying travellers to and from the airport via the CBD, St Kilda and Frankston. They are located outside the main entrance of Terminal 4.

Is there a train service to/from Melbourne Airport?

There is no rail link from the airport to the city centre.

SkyBus Express Bus Service runs a regular express service from Melbourne Airport to the City Centre every 10 minutes, 24/7.

A number of other bus services operate from the airport to areas throughout Victoria. Information on destinations and schedules can be obtained from information desks within the airport, or through link below. These bus companies are authorised by Public Transport Victoria and Melbourne Airport to provide regular passenger services from the airport.

View more information on transport options to Melbourne Airport.